castlery return policy

Castlery accepts returns within 14 days of when you received an item. However, be aware that there’s a 20% restocking fee, as well as a $50 repacking fee if you don’t use Castlery’s original packing. Final sale and clearance items are not eligible for a return, but the open box and returned items are.

Full Answer

What is castlery’s refund policy?

However, Castlery reserves the right to change the mode of refund. Any cancellation within 5 business days of agreed delivery date will be subject to a restocking fee of 20% of the price sold per line item (after discounts, if any) due to logistics and handling.

What is castlery's price protection policy?

Castlery offers a 30-Day price protection policy from the date of purchase. You will have to email us at help.sg@castlery.com within 30 days from the date of purchase and ask for a price adjustment credit voucher if the single item (1) goes on clearance only.

Does castlery have a 25% off sale?

With its luxe materials and expert craftsmanship, Castlery offers an array of furniture discounts that is sure to refresh and revamp your home. This year, the brand offers up to 25% off special furniture buys, including sofas, chairs, credenzas, and more.

When will I receive my sales order confirmation from castlery?

Castlery will email the sales order confirmation within the day of purchase which will reflect the products purchased and the lead time. It is the responsibility of the customer to check if the product (s) purchased and lead time (s) are correct.

Where are Castlery products made?

Castlery also has a majority stake in a factory in China, which produces the brand's top-selling furniture and some of its in-house designs. Prices range from $369 for an armchair to $1,599 for a three-seater sofa.

How do you get free shipping on Castlery?

We offer free shipping per shipment subtotal value of $999 and above (excluding add-on services) for selected cities.

Where is Castlery furniture based?

SingaporeA direct-to-consumer furniture retailer, Castlery was founded in Singapore and first arrived stateside in 2019. By cutting out the middleman and stocking a tightly-curated collection of pieces, Castlery can charge somewhat less for their items without compromising on style, silhouette, or quality.

Does Castlery have sales?

Click through and get up to 35% discount on sale items. Click through and get up to a 50% discount on open-box and returned pieces. Click through and get up to a 25% discount on final sale items.

Is Castlery a real company?

The details: Castlery started in Singapore back in 2013, expanded to Australia, and then arrived to the States in 2019. They're dedicated to making affordable contemporary furniture in timeless silhouettes without long lead times and traditional retail bells and whistles.

Is Castlery an Australian company?

It's the Singapore furniture brand that has been synonymous with stylish and affordable designs since 2013, and now Castlery has arrived on Australian shores.

Where is article furniture manufactured?

Where are your products manufactured? We look for the finest craftsmen for each of our products. As a result, we work with manufacturers all over the world. We currently work with manufacturers in Vietnam, China, Indonesia, and India.

Return Policy

Our recommerce items are open-box, floor models, and returns, and we do our best to communicate the current status of the item, including information on known scratches, dents, blemishes, dings, or any other defects.

Cancellation Policy

We will honor cancellations within 24 hours of the order being placed. After 24 hours, a 25% restocking fee will be incurred. Once an item ships, we cannot honor a cancellation request.

Shipping Rates

Shipping cost is calculated during checkout and is based on the items you purchase. The amount will be displayed after you enter the shipping destination address. The items are ready to be shipped from our warehouse directly to you. A member of our carrier network will be in contact to schedule a delivery time that works best for you.

How long does it take to get a refund from Castlery?

All refunds will take 7 business days to process and will be credited back to the original mode of payment. However, Castlery reserves the right to change the mode of refund.

How long does Castlery price protection last?

Castlery offers a 30-Day price protection policy from the date of purchase. You will have to email us at help.sg@castlery.com within 30 days from the date of purchase and ask for a price adjustment credit voucher if the single item (1) goes on clearance only.

What happens if you cancel an order with a discount?

If you cancel any item (s) in your order with a discount voucher/coupon applied, you will be refunded only the final paid price after the applied discount – which is apportioned among the items in your order according to their respective value. The value discount will be apportioned in this manner: (Each line item’s purchase price / total order value) x discount voucher value.

I. 14-DAY RETURN POLICY

We fundamentally believe you will be thrilled with the products you purchase from Castlery. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be.

II. ORDER CHANGE OR CANCELLATION

If you decide to change or cancel your order, please contact us any time before your items are dispatched to avoid incurring additional charges. After that, any changes or cancellation from thereon will incur a 20%-30% restocking fee (depending on your delivery location).

III. Prices, payment and GST

All prices listed on our website or store are in Australian dollars and include GST. We accept payment by Visa, MasterCard, Amex and PayPal.

VI. DELIVERY

Please review the Delivery page to learn about how and when you will receive the products you purchased from Castlery. Since the actual delivery of your order can be impacted by many events beyond Castlery’s control once it leaves our facilities, Castlery cannot be held liable for late deliveries.

VII. PRODUCT INFORMATION

We endeavour to ensure that all the products on our website are accurately described, and we rely on information provided to us by our suppliers.

VIII. CONDITIONS FOR REDEMPTION OF PROMOTIONAL VOUCHERS

From time to time we may release promotional vouchers that may be used on the website. Promotional vouchers can only be redeemed on the website in accordance with the special terms and conditions stated on them.

What is Castlery furniture?

The belief at Castlery is simple: Furniture should last a long time, look great, and not have huge, unjustifiable price hikes. Castlery creates affordable designs for modern homes, ensuring that everyone has access to incredibly well-designed and truly gorgeous furniture to outfit their home more affordably.

How many swatches does Castlery have?

Swatches are often the best way to get an idea of what Castlery fabric will look like on a furniture piece. Castlery offers up to three free swatches for the furniture product of your choice so you know what the product will look like in person.

Does Castlery have a partner?

If you need financing on your large furniture purchase, look no further. Castlery has a partnership with Affirm to offer a variety of financing options for customers. Check out with Affirm to find out what financing options you might be able to take advantage of for your new furniture.

I. 14-Day Return Policy

• We fundamentally believe you will be thrilled with the products you purchase from Castlery. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that event, we invite you to review the following terms related...

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II. Order Change Or Cancellation

III. Prices, Payment and GST

IV. Pricing and Price Reductions/Corrections

v. Order Acceptance/Confirmation

VI. Delivery

VII. Product Information

VIII. Conditions For Redemption of Promotional Vouchers