Full Answer
What is Cengage's return policy for non-electronically delivered products?
Please note that Cengage is not able to provide refunds for items not purchased directly from www.cengage.com! Refunds or exchanges are available for non-electronically delivered products within 30 days of purchase. All software and CDs/DVDs must be returned to Cengage with the original envelope seal or package seal unbroken and intact.
How long does it take to receive a refund from Cengage?
Cengage will notify you via email after your return and refund request has been received and processed, which processing normally takes 2 to 3 weeks. Cengage will issue refunds to the credit card or other payment method you used to place your Order. It normally takes 5 to 10 business days for financial institutions to post a refund transaction.
How do I return my software to Cengage?
All software and CDs/DVDs must be returned to Cengage with the original envelope seal or package seal unbroken and intact. Returns must be in saleable condition and sent via a prepaid method to Cengage at the following address: Cengage Learning. 10650 Toebben Drive. Independence, KY 41051.
Can I return a Cengage Unlimited print rental to Chegg®?
For information about returns for Cengage Unlimited print rentals fulfilled by Chegg®, contact Chegg directly at 855.868.1055. Individual VitalSource® eBooks purchased directly from Cengage are refundable under certain circumstances: You purchased your subscription no more than 14 days prior to the date on which you are requesting a refund.
Can you get a refund for Cengage?
Refunds or exchanges are available within 21 days of purchase. After that, no refunds are available. Returns must be in the same condition they were received. Shrink-wrapped bundles must not be opened.
How do I return a book back to Cengage?
Login to your student account at login.cengage.com. Click Rental Options on the left sidebar. Select the print rental you wish to cancel or return. Click the Cancel or Return button (depending on whether you have had your rental for more than 21 days).
Can I return a Cengage access code?
Digital Homework Products (Access Codes) Digital homework products that have a trial aka "temporary access period" (CengageNOWv2, OWLv2, MindTap, SAM, and WebAssign) can be refunded within the temporary access period. After this period has expired, refunds will no longer be available.
Can you cancel Cengage?
Yes! You may request a cancellation during the first seven days of your full subscription. Log in to your Cengage Student Dashboard. Click your name within the Sidebar, then My Subscriptions.
How long does a Cengage refund take?
Refunds for physical products returned to Cengage typically require 14-21 business days to process once received into our warehouse.
How do I get a refund from Webassign?
Request a RefundGo to webassign.net/login.html. ... Click. ... Click Refund Request below the order you want refunded.Select your reason for requesting a refund under Platform/Service.Original Order Number and Refund ISBN should be pre-populated. ... In the Description field, type additional comments.Click Submit.
How do I get a free trial on Cengage?
How To Sign Up for a Cengage Free TrialVisiting the Cengage website.Signing in to your account.Clicking Try for Free on the sidebar.Selecting the subscription you want to try out.Entering your payment method and details.Submitting.
How do I renew my Cengage unlimited free trial?
2:574:00How to Renew Cengage Trial - YouTubeYouTubeStart of suggested clipEnd of suggested clipPress start trial. And press this button. And there we go so before this said the trial expired.MorePress start trial. And press this button. And there we go so before this said the trial expired.
How do I contact Cengage?
(800) 354-9706Cengage / Customer service
Does Cengage auto renew?
> My Subscriptions and select Auto-renew to full subscription to do so. Will I lose access to my course after my Cengage Unlimited subscription ends? You will have access to your course for 14 days after your Cengage Unlimited subscription ends. You cannot access other Cengage Unlimited features during this time.
How do I delete a book on Cengage?
Within your Cengage Instructor Center, click My Library on the left. Click the three horizontal dots next to the product/textbook you would like to delete, then click Delete Product.
What is Cengage unlimited?
Cengage Unlimited is the cost-saving student plan that includes access to our entire library of eTextbooks, online platforms and more—in one place, for one price.
How do I contact Cengage?
(800) 354-9706Cengage / Customer service
How do I get a refund from Mcgraw Hill Connect?
Please contact Customer Service at 800-338-3987 or email seg_customerservice@mheducation.com for authorization to return or to report damaged or defective issues.
Do I need to pay for MindTap?
Students can use MindTap without payment during the MindTap grace period, which starts when the course is available and lasts up to 14 days depending on the length of the course.
How long does Cengage take to ship?
Shipping Times Orders shipping via a Ground method generally arrive within 5–7 business days after we have processed it. UPS delivers Monday – Friday. Saturday delivery is not available from our website. Standard and Free shipping orders will be shipped via UPS ground.
How long is Cengage Unlimited free?
You have free access to Cengage Unlimited during the trial period. After purchasing Cengage Unlimited, refunds are only available for 3 days. After that, no refunds are available. or through your institution's Learning Management System.
How long do you have to return homework?
Digital homework products without a grace period are refundable under certain circumstances: You purchased your code no more than 14 days prior to the date on which you are requesting a refund. You completed no more than four homework assignments.
How long does it take to get a refund on a Kindle?
You did not redeem the access code for any electronic resources or companion materials included with the product. Refunds or exchanges are available within 30 days of purchase. After that, no refunds are available. Returns must be in the same condition they were received.
Is VitalSource refundable?
Individual VitalSource® eBooks purchased directly from Cengage are refundable under certain circumstances: You purchased your subscription no more than 14 days prior to the date on which you are requesting a refund. You have not viewed or printed more than 10% of the text.
Can you get a refund from Cengage?
Cengage cannot provide refunds for purchases from bookstores or other third parties, such as Amazon®, Barnes & Noble®, and Follett. . Sign in with your Cengage username and password. Click > My Orders.
Can I get a refund for Mindtap?
If you drop a class after purchasing MindTap, you can request a refund online. Important. You can submit only one online refund request for each order, even if your order included more than one item. To request an additional refund, contact Customer Support at 800.354.9706.
How long does it take to get a refund from igniterlearning?
To obtain a refund on any purchases you have made on the Site, please contact returns@ignitorlearning.com WITHIN FIFTEEN (15) DAYS from the purchase date, providing all the details of the purchase. Refund on Subscriptions that the User is not satisfied with, will be available only in case of Subscriptions where the subscription period is equal to or more than one month.
Do you have to renew your Ignitor subscription?
If the User no longer wishes to subscribe to any I gnitor products or Services, User does not need to renew the Subscription. User will have full access to the Services until his/her current Subscription period expires.
How to extend a Cengage rental?
To extend your rental: You may extend the length of your rental after the first 21 days, but before the rental due date, by following these steps: Visit login.cengage.com and log in to your account . Click Rental Options within the left sidebar . Click Extend Rental under the rental you wish to extend. Choose how long you want to extend your rental. ...
When do you have to print a return label?
All rentals should be sent in for returns processing prior to the due date. You must also print your return label prior to your due date. Once your due date has expired, the return label is no longer available for printing.
Minors
If you are entering into these Terms on your own behalf, you represent that you are at least 18 years of age and have the legal capacity to enter into these Terms.
Orders
You may gain access to the Services through your acceptance of an online or printed order form or other ordering document that references these Terms, including access through an access code or card (an “Order”). An Order may specify applicable fees, how long you are authorized to use the Service, and other terms.
Changes to the Services
Cengage may, with or without notice, add features to the Services, or change or remove features of the Services, at any time.
Your Account
To use a Service, you will need a Cengage username and password, unless you log in through a “single sign-on” system using your learning management system username and password if the Service includes this feature. Certain Services may also require additional login information.
Institution Subscription
This Section applies only if an applicable Order specifies that you are acquiring a Service subscription for an institution. Also, if your institution and Cengage have a separate signed agreement, then such agreement will control if there is a conflict between the terms of such agreement and the terms of this Section.
Your Use of the Services
During the applicable term of your subscription for use of the Services if specified in an Order, Cengage grants you a limited, non-exclusive, non-transferable license only to access and to use the Services for the Permitted Use (as defined below), subject to your compliance with these Terms.
Content
The Services may allow you to upload or otherwise add through the Services information, text, graphics, photos, audio, video, and/or other materials and content (“Content”).
