Grailed’s Refund Policy Explained Grailed’s Terms of Use state that all sales of goods through their website are final, binding, and not eligible for any return or refund of any nature. Still, there is a way to get your money back if you’re dissatisfied with your purchase or if you didn’t receive the item at all.
Can I get my money back from grailed?
If you purchased an item on Grailed, but the transaction for whatever reason went sour, here’s how you can secure your money back. Grailed’s Terms of Use state that all sales of goods through their website are final, binding, and not eligible for any return or refund of any nature.
What are grailed’s terms of service?
These Terms of Service set forth the legally binding terms and conditions for your use of the Site and the Services. Grailed is a marketplace that allows users to offer, sell and buy high-quality clothing in a variety of pricing formats and locations. Any actual contract for sale is directly between the applicable sellers and buyers.
What happens if something goes wrong with my grailed purchase?
In the rare case where something does go wrong, all transactions conducted through Grailed are fully protected. Please note that any issues must be reported to Grailed within 180 days from the date of sale in order to remain eligible for protection. Guest Checkout purchases through PayPal are not eligible for purchase protection.
What is grailed and how does it work?
Grailed is a marketplace that allows users to offer, sell and buy high-quality clothing in a variety of pricing formats and locations. Any actual contract for sale is directly between the applicable sellers and buyers. Grailed is not a traditional auctioneer.
Do I have to accept returns on Grailed?
If you have purchased something on Grailed and the description accurately described the item in terms of authenticity, color, condition, fabric, and measurement, then the seller is not required to issue a refund.
How do I return an item on Grailed?
On some occasions, you may need to refund your buyer if an issue occurs. In order to do so, visit the Transactions page on Grailed, locate the sale you need to refund, and click the "Issue Refund" button. If you received the payment via Grailed Payments, please contact our team for assistance in refunding the sale.
How long does a Grailed refund take?
Receive the one-time passcode....How To Check the Status of Your Refund Request on PayPal.Refund StatusExplanationPendingThe bank is currently processing your refund You can expect this process to take three to five business daysRefundedYour money should already be in your PayPal balance or in your bank account2 more rows
What happens if you issue a refund on Grailed?
Once you've completed a full refund to a buyer, your PayPal account will automatically have the Grailed fees refunded as shown by the “Partner Commission Reversal” on PayPal's transaction detail page.
Can you sell fakes on Grailed?
Grailed is supposed to sit somewhere in the middle. While they provide no middlemen services (opting instead for the peer-to-peer model), they do claim a “zero tolerance policy” for fakes.
Are sellers protected on Grailed?
Does Grailed offer protection for sellers? Every sale you make on Grailed is covered by our money-back guarantee, as long as the transaction aligns with the necessary requirements for eligibility.
How trustworthy is Grailed?
Like any service, Grailed certainly has its minor faults, but as a whole the site is very reliable and is home to a team of dedicated and knowledgeable moderators. If you're looking to cop just remember to keep an eye out for legit and approved sellers and there's a good chance you're going to be in safe hands!
Is buying from Grailed safe?
By purchasing through the Grailed payment platform with a connected PayPal or Stripe account, you can ensure you'll be fully protected if anything goes wrong, and you will be refunded the full amount if your item doesn't arrive or is significantly not as described.
Why is Grailed so cheap?
Unlike many other popular resale sites, Grailed is Seller friendly. The selling fees are kept as low as possible. Sellers fees include a 6% selling fee whether domestic or foreign. There is an additional 2.9% fee to sell and a PayPal fee of .
Does seller pay for return shipping PayPal?
As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. Simply retain your proof of postage as-per PayPal's terms and conditions and submit a claim for a refund.
How do I dispute on Grailed?
Please note you have 180 days from the purchase date to file a dispute.Select the transaction in your PayPal activity page or file a claim here: https://www.paypal.com/disputes/ ... Scroll to Need help? ... Select the appropriate reason for opening the claim under “I'm opening this dispute because:”More items...•
How do I return a Grailed label?
You may request a refund for unused postage via email to Grailed Support at help@grailed.com, but please note that any refund is subject to the policies of the applicable courier, not Grailed, and Grailed will not be responsible for issuing any refunds or paying any amounts paid by you in connection with shipping an ...
Does the seller pay for shipping on Grailed?
Your Grailed Label is paid via your sale value. Shipping costs are included in all offers from potential buyers. If the item is purchased through the buy it now option, shipping is included in the final sale price.
Can you cancel a Grailed offer?
A Grailed binding offer is considered a guaranteed sale once accepted by the seller. Therefore, buyers can't cancel a binding offer once the seller has accepted it. Unlike with non-binding offers, the buyer can pay afterward and choose to cancel as long as payment has not been made.
How do I ship a package that is Grailed?
How to ShipPrepare for your future orders by ordering packaging beforehand (or just go to the local post office).Pay for and print your shipping label straight from PayPal in the safety of your own home.Book a pickup with your local courier or take it to the post office. In the U.S., USPS offers free pickup.
Can you cancel a order on Grailed?
Order can only be cancelled before confirm received. The “Cancel Order” option will be unavailable after confirm received.
What is a grailed?
Grailed is the largest peer-to-peer online marketplace for buying and selling menswear. The e-commerce platform specializes in offering high-end second-hand clothing exclusively for men. Founded in 2018, Grailed has quickly amassed over 3.7 million users and boasts a clientele peppered with some A-list names, including Kanye West and A$AP Rocky.
What should I do if my grailed is not honoring my rights?
If Grailed failed to honor your rights as a consumer, you should consider a lawsuit against the company in small claims court.
How to check the status of a refund request?
Log in to your PayPal account to check the status of your refund request. You will encounter one of the four possible descriptions referring to your refund: Of course, you can always get in touch with PayPal’s customer service and check with a representative about your money’s whereabouts.
How long does it take to file a PayPal claim?
You have 180 days to file a dispute from the day you purchase the item.
How long does it take for a refund to be approved?
Your refund is sent, but the bank hasn’t yet cleared the payment. You can expect this to take another three to five business days. Completed. Your refund is approved. You can expect to wait for another three to five business days until the money shows up in your account.
Can you return a GRAIL?
Grailed’s Terms of Use state that all sales of goods through their website are final, binding, and not eligible for any return or refund of any nature. Still, there is a way to get your money back if you’re dissatisfied with your purchase or if you didn’t receive the item at all.
Can you get your money back from a GRAIL?
Because Grailed uses PayPal as the payment method to process transactions, you can request your money back by raising a claim on PayPal. Bear in mind that if you use PayPal’s guest checkout or pay with your credit or debit card, you will not be eligible for the purchase protection.
Acceptance of Terms of Service.
- By registering for and/or using the Services in any manner, including but not limited to visiting or browsing the Site, you agree to these Terms of Service and all other operating rules, policies and procedures that may be published from time to time on the Site by us, each of which is incorporated by reference and each of which may be updated from...
Content.
- Definition. For purposes of these Terms of Service, the term “Content” includes, without limitation, information, data, text, photographs, videos, audio clips, written posts and comments, software, scripts, graphics, and interactive features generated, provided, or otherwise made accessible on or through the Services. For the purposes of this Agreement, “Content” also includes all User Co…
Listing and Purchase Conditions.
- Listing Conditions. As part of the Services, you may choose to post a Listing to the Services. You hereby acknowledge and agree that: (i) you are solely responsible for the accuracy and content of any Listing; (ii) we cannot guarantee exact Listing durations; (iii) User Content, including without limitation any Listing, that violates this Agreement may be modified or deleted at our sole discre…
Prices; Colors; availability.
Rules of Conduct.
- As a condition of use, you promise not to use the Services for any purpose that is prohibited by these Terms of Service. You are responsible for all of your activity in connection with the Services. You shall not (and shall not permit any third party to) either (a) take any action or (b) upload, download, post, submit or otherwise distribute or facilitate distribution of any Content on or thro…
Payments and Billing.
- Payment Processing. We do not process payments for goods included in Listings posted to the Services – that is handled by a Payment Processor. The processing of payments will be subject to the terms, conditions and privacy policies of the applicable Payment Processor. For each good you purchase through the Services, you agree to pay the agreed upon payment amount for appli…
Warranty Disclaimer.
- We have no special relationship with or fiduciary duty to you. You acknowledge that we have no duty to take any action regarding: which users gain access to the Services; what Content you access via the Services; how you may interpret or use the Content; or any dispute that may arise between you and any other Graileduser in connection with the Services or otherwise, including w…
Miscellaneous.
- Entire Agreement and Severability. These Terms of Service are the entire agreement between you and us with respect to the Services, including use of the Site, and supersede all prior or contemporaneous communications and proposals (whether oral, written or electronic) between you and us with respect to the Services. If any provision of these Terms of Service is found to b…