What is Charles Keith’s return and exchange policy?
CHARLES & KEITH will not be responsible for the loss of a returned parcel. If you didn’t receive a Return & Exchange form or if your item (s) is defective or wrong, email us at customers@charleskeith.com with the subject title: Return Request – Your Order Number. Our customer service team will assist you with the returns process.
How do I return or exchange my Charles&Keith order?
Return your item via your CHARLES & KEITH account. Log in to CHARLESKEITH.COM and view your order. Under My Purchases and Returns, select the item (s) you wish to return/exchange and state the reason. You will receive an email within 1 to 2 days on your request status and given further instructions.
What are the risks of returning an item to Charles&Keith?
All risks in shipping the item (s) to CHARLES & KEITH shall be borne by you. CHARLES & KEITH shall not be responsible for any loss or damage to the item (s) which is being returned to us. Should your preferred refund method not be indicated during the Returns process, you shall be refunded by your original payment method.
Are Charles&Keith's decisions on Returns Final?
CHARLES & KEITH and you agree to submit to the non-exclusive jurisdiction of the Singapore courts. CHARLES & KEITH's decisions on Returns are final. NEED HELP? GET IN TOUCH WITH US
Does Charles and Keith have free returns?
We want you to love your CHARLES & KEITH purchase. Try them in the comfort of your home and if you are dissatisfied with the item(s), return it within 30 days of receiving your order. Returns are free if the product you received is wrong or defective, otherwise shipping charges will be borne by you.
Can you return things after 30 days?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
How do I return an item to a store?
Tell the clerk you want to return the item. Go to the returns department if there is one, or to a cashier. Smile and explain that you want to return an item and why. Remember to be friendly.
Can we return shoes?
You can only return them for refund or exchange if they are unworn, in the original product packaging, and you have the receipt or invoice. While they say you can return items for any reason for up to 60 days, they can't appear to have been worn.
How long after purchase can I return goods?
between 28-30 daysIf a retailer does have a returns policy, then you'll usually have between 28-30 days to return an item and get a refund or exchange.
Am I entitled to a refund if I change my mind?
But if you simply change your mind about something you bought in a shop and decide you don't want to keep it, you do not have any rights under consumer law. Some shops offer to accept returns and give you an exchange or refund within a certain amount of time after the purchase.
Can I return a product if I'm not happy with it?
You don't have an automatic right to get your money back if you just change your mind about something you've bought and there's nothing wrong with it. It's the same no matter how expensive the item was - it's really down to the seller whether they offer you anything.
How do I send a return package?
0:191:31How to Return Mail - YouTubeYouTubeStart of suggested clipEnd of suggested clipIf you've already opened the package try to keep the original contents intact. Open packages requireMoreIf you've already opened the package try to keep the original contents intact. Open packages require new postage.
What is the best excuse to return an item?
Here are some of the most common reasons for returns, and what you can do about them:#1 | The Customer Bought the Wrong Item.#2 | The Product is No Longer Needed.#3 | The Product Didn't Match the Description.#4 | A Gift Purchase Was Incorrect.#5 | The Product Was Damaged Upon Arrival.More items...•
Are shoes returns free?
If you're dissatisfied with your latest Shoes.com purchase, you have 60 days to return it. To be eligible for a return, the item must be unworn and in the original packaging, with all tags attached.
Do I need the box to return shoes?
You should always expect goods to be returned in the original packaging only. Most people just slap the return label on the external box, in this case a shoe box.
Can you return shoes without the receipt?
If you don't have a receipt, try to make the return within 30 days and the company may be able to find your purchase in its system if you used a debit or credit card for the transaction. You'll need to show ID to return items without a receipt.
What does return within 30 days mean?
"A 30-day return policy" means that if you return the goods to the store within 30 days, the store will give you your money back. If you bring the goods back after 30 days, then it is too late.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
Can I still return Amazon item after 30 days?
We cannot exchange items unless they are defective or damaged. Items that are returned more than 30 days after delivery, are in unsellable condition, or are missing parts will be charged a restocking fee at our discretion. We cannot accept items returned after 60 days. Computers and cell phones.
What is the maximum time period in which you can return a product you had bought on an e commerce app *?
The Act provides that: The right to return any semi-durable or durable products purchased free of charge within 15 days of purchase if they are returned in their original condition, with no changes in shape or size, and in their original packaging.
How do I make a return?
We want you to love your CHARLES & KEITH purchase. Try them in the comfort of your home and if you are dissatisfied with the item(s), return it wit...
How do I return an order that was purchased online?
Our return policy is only applicable to any item(s) purchased online and delivered in Singapore, within 30 days* of receiving your order. Items...
How do I check on my return status?
To check on your return status, sign in to your account, head to My Account and select My Purchases & Returns . Your return status is reflected...
When will I receive my refund?
Once we receive your return item(s), it will go through a quality check to ensure it’s in good condition and complies with our refund policy. This...
How do I make an exchange?
Exchanges are only allowed for items bought in Singapore and available for online orders and in-store purchases. Due to the COVID-19 pandemic, our...
Terms & Conditions
CHARLES & KEITH reserves all rights to inspect the condition of the item(s) before accepting any returns, refunds or exchanges (“Returns”). You sha...