We welcome refunds and exchanges on change of mind purchases subject to the following conditions:
- The return is made within 60 days of purchase.
- Items must be in new and original condition as purchased, with all labels/tickets attached.
- The original sale receipt must be presented as proof of purchase.
- Without a receipt an exchange or credit note may be offered for the current selling price of the goods.
Full Answer
What is City Chic’s return policy for Afterpay purchases?
The returned item/s will create an adjusted Afterpay payment schedule or a complete refund of payments to date (depending if all of the original order’s items are returned). Zip pay purchases made online can be returned Online or in City Chic Australian standalone stores only.
How do I exchange an item in City Chic?
To exchange an item please visit your local City Chic store or return your item and place a new order for the different size, colour or item. For Afterpay orders, you are unable to exchange in store. Please return your item to our online store and place a new order for the different size, colour or item.
What is citycity Chic?
City Chic is the ultimate risk-free shopping destiation for curvy fashionistas! We believe that in order to have the best possible online shopping experience possible our USA customers shouldn't have to pay for return shipping. IMPORTANT: Please include your packing slip with your return.
What is City Chic's return policy for'2 for'or'Spend&Save'?
If one item is returned that was part of a '2 for' or 'Spend & Save' deal, the garment will be refunded at the discounted price or as the percentage price as calculated by City Chic which was paid and not the original full price. Please note customers are responsible for the cost of postage for all returns, with the exception of faulty items.
What is the return policy for chic me?
1. You have 14 days to decide if an item is right for you, if you would like to return or exchange the item please contact Contact Us within 14 days of delivery. 2. We do not accept returned items that were sent back by you directly without checking with us first.
How do you use happy returns?
How it worksGet your QR code. Start your return here, or on the retailer website.Drop off items at a Return Bar. No box, label, or contact required.Share QR code for a contact-free return.
Is city chic an American company?
Founded in 1999, City Chic took the plus size fashion industry by storm, evolving from a small Sydney boutique to a global fashion brand that can be seen in over 200 locations worldwide.
Where does city chic ship from?
MichiganEven though we warehouse and ship our items from Michigan, City Chic is still considered an international company, so your bank may charge you an extra fee for the transaction.
Is happy return free?
We've partnered with Happy Returns to allow for quick, easy, and environmentally sustainable returns in person across the U.S. All eligible returns are accepted at Happy Returns Bars. These in-person returns are free and will not incur a shipping label fee. A refund will be immediately processed upon return.
Why do we say many happy returns?
"Many happy returns" is a greeting which is used by some on birthdays, and by others in response to "Merry Christmas" and "Happy New Year". Since the 18th century this has been used as a salutation to offer the hope that a happy day being marked would recur many more times.
Is City Chic reputable?
Overview. City chic has a consumer rating of 2.57 stars from 14 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about City chic most frequently mention customer service problems. City chic ranks 64th among Plus Size sites.
What company owns City Chic?
City Chic Collective (ASX: CCX) (CCC), founded as Miller's Retail in 1992, and rebranded in December 2006 to Specialty Fashion Group, is an Australian retail clothing company. It is headquartered in the Sydney suburb of Alexandria.
Is City Chic an Australian company?
City Chic Collective Limited is a locally owned Australian publicly listed company, deriving its revenue from the operation of women's clothing retail chains.
Is City Chic closing down?
Fashion retailer City Chic will shutter 14 stores after failing to negotiate reduced rents with landlords as it seeks to refocus its capital expenses following the impact of COVID-19.
How long does City Chic delivery take?
Orders sent with Couriers Please and Australia Post typically arrive within 5 - 7 business days from the date of dispatch.
How long does shipping take for City Chic?
Typically arrives 5 to 10 business days after being placed. We use FedEx for all shipping destinations in the United States. Citychiconline.com offers FREE STANDARD SHIPPING on all orders over $100 for US customers. Shipping discount will be applied automatically at checkout for eligible orders.
What sites use Happy Returns?
Many digital native brands such as REVOLVE, Gymshark, American Giant, Rothy's, and Reese Witherspoon's clothing line Draper James, use Happy Returns and Exchange to handle customer returns. Since these brands do not have physical stores, the Return Bars become an important return or exchange solution for customers.
Is it correct to say many happy returns of the day?
Is it correct to say “many happy returns of the day”? Yes, it is absolutely a correct thing to say to someone on their birthday. It is also often shortened to just "Many happy returns!"
How do I get my Happy Returns QR code?
by visiting http://happyreturns.com/start and following the prompts. Both methods will provide the shopper with their QR code and directions to the nearest Return Bar.
How does a return bar work?
Shoppers simply bring their online purchases to one of the start-up's 40 return bars around the country, allow the item to be inspected, provide an email address and have their refund initiated on the spot.
How long does it take to return a City Chic item?
Need to return or exchange a recent purchase? Return your items within 60 days for a full refund. For on the spot refunds and exchanges head into any City Chic store and our in-store teams can help you with all your needs. View our Store Locator to find your closest City Chic location.
Where to return a parcel?
Take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.
What happens if you return a garment that was part of a 2 for 2 deal?
If one item is returned that was part of a '2 for' or 'Spend & Save' deal, the garment will be refunded at the discounted price or as the percentage price as calculated by City Chic which was paid and not the original full price.
Can you refund change of mind purchases?
Note: To protect your health and the health of others, we do not refund or exchange for change of mind purchases on swimwear, underwear (excluding bras), cosmetics or pierced earrings. Where items are faulty, have been wrongly described or do not do what they are supposed to, you are welcome to choose between a refund (with proof of purchase), exchange or credit note.
Do you have to include tax invoice when returning items?
You must include your tax invoice email you received with your initial order, printed out, when returning your items so we can correctly identify your order.
Can you exchange items on City Chic?
We are not able to offer exchanges on returned items via our online store. To exchange an item please visit your local City Chic store or return your item and place a new order for the different size, colour or item.
Who is responsible for postage on returns?
Please note customers are responsible for the cost of postage for all returns, with the exception of faulty items. If your item is faulty, please contact our Customer Care team to arrange a return in this instance.
Can City Chic Online refuse returns?
City Chic Online reserves the right to refuse a return and to changes to this Returns Policy.
Do you need a packing slip with your tax return?
Tax Invoice and/or returns packing slip must be included with your return as proof of purchase.
I submitted my Return Request, what happens now?
Once your return request has been submitted, you'll receive an email confirmation to let you know we've received your return request. We'll then run a few checks to make sure your request is within our Return Guidelines.
My Return Request was approved, what do I do now?
As soon as we've approved your Return Request, we'll send you an email updating you. This email will also contain a PDF attachment with your pre-paid shipping label and a packing slip with the items approved for your return.
My return has been delivered, when will I get my refund?
Once your return package has been delivered to our Fulfilment Centre in California, we'll process it as quicky as we can. We're usually able to process most returns within 72 hours of them arriving.
