Products purchased at an Employee Store may only be returned to the Employee Store at which they were purchased. Products may not be returned to any other store. Columbia reserves the right to suspend, change, or discontinue your Guest Pass at any time.
Full Answer
What is Columbia's return policy for online returns?
ONLINE RETURN POLICY With original invoice, items purchased on Columbia.com may be returned by mail to our e-commerce returns department or to any U.S. Columbia Sportswear store within 60 days of shipment for a refund in the original form of payment for the price paid after direct or indirect discounts.
Does Columbia pay for return shipping?
Q: Does Columbia pay for return shipping? A: Columbia does not cover return shipping fees. If you wish to send your items back to our distribution center directly, your $6 flat rate fee for the return shipping will be taken out of your refund. Q: What else do I need to know before I return my items?
Can I return my items directly to the distribution center?
If you wish to send your items back to our distribution center directly, your $6 flat rate fee for the return shipping will be taken out of your refund. Q: What else do I need to know before I return my items?
How do I get a Columbia employee store pass?
Here are a few ways you can get your hands on a Columbia Employee Store pass: Be an employee for Columbia, PrAna, SOREL, or Mountain Hardware. Know somebody who works for any of these companies who is willing to give you one of their guest passes. If you happen to be active military/veteran, or have a friend in the military, then you’re in luck!
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Can I return items to Columbia store?
With original receipt, items may be returned to original store within 60 days of purchase for a refund in the original form of payment for the price paid after direct or pro-rated discounts. Items purchased with a merchandise credit or gift card will be refunded with a merchandise credit.
How long is Columbia return policy?
When can I return? Returns are accepted within 60 days of the purchase date.
Can I return an online Columbia order to a factory store?
Columbia returns are free and easy to handle. Please check out our returns procedure or contact us. We can provide you with a return authorization and explain the returns process. Our retail stores cannot accept returns from online orders.
Do Columbia members get free returns?
Adventure Reward Members All orders over $99 can be returned free of charge within 30 days of your purchase. We provide you with a prepaid post label to cover the return shipping costs. This service is only valid for the original order, not on replacements.
Can you return clothes without tags Columbia?
The item(s) are full-priced items. Item(s) purchased under sale/discounts are not applicable for exchange. Your apparel/accessory must be in original and unworn condition, with all tags intact. Your footwear/equipment must be in original and unworn condition, with the original box in new condition.
How do you initiate a tax return in Columbia?
Online ReturnsA: Columbia Sportswear customers can now initiate a return by printing off a return label and ship the item(s) back to us using UPS. ... A: Once you have selected the item(s) you would like to return, you will be emailed a UPS return label and invoice to include in your return package as a PDF.More items...
Can you cancel order on Columbia?
We work hard to process your order quickly and efficiently, so you receive your product as soon as possible. Orders cannot be interrupted once they have been placed.
How do I return something to North Face?
Returns In-Store The original receipt, packing slip or exchange receipt from your order. 2. The ability to show order details from an account on thenorthface.com.
How do I track my Columbia order?
How can I check the status of my order?Use our order status link to track your package. ... If you have an account click on "My Account" at the top of the page and click on "Order History". ... When your order ships out you will receive an email confirmation with your tracking number.More items...•
Do Columbia employees get a discount?
The employee discount is 30 percent. A certain number of friends and family are able to utilize that discount as well as long as the employee has their name on their authorized list.
Does Columbia have a student discount?
Despite not offering a student discount, there are many ways to save at Columbia Sportswear. We have compiled all the ways you can find a discount at Columbia Sportswear below.
Do Columbia students get discounts?
Beyond cultural and entertainment experiences, Columbia offers discounts to students in laptops, tech and software.
What carrier does Columbia Sportswear use?
UPS groundStandard shipping is typically via UPS ground and you should allow 3-7 business days for standard delivery once an order has been shipped. We reserve the right to substitute another carrier of equal or lesser cost to deliver your order. If expedited shipping is required, please select that as your shipping choice.
Can you cancel order on Columbia?
We work hard to process your order quickly and efficiently, so you receive your product as soon as possible. Orders cannot be interrupted once they have been placed.
Is Columbia greater rewards free?
GREATER REWARDS PROGRAM TERMS AND CONDITIONS The Program is sponsored by Columbia Brands USA, LLC (“Columbia”). There is no cost to you to participate in the Program.
How do I return something to North Face?
Returns In-Store The original receipt, packing slip or exchange receipt from your order. 2. The ability to show order details from an account on thenorthface.com.
How long can you return Columbia items?
Columbia’s return policy is generous, allowing you to return all items up to 60 days after purchasing them. To qualify for a return, all items must be: In original condition. Unworn.
Why does Columbia have a different return policy?
Because of the COVID-19 crisis, Columbia introduced a different return policy, limiting the returns to a store. The information provided on the company’s website is contradictory and not up-to-date, leaving customers confused about whether they can return online purchases to a store at this time.
How long does it take to get a gift card refund?
If you don’t have the original receipt, you can only get merchandise credit equal to the lowest price of the items within 60 days of the return date. When returning items without a receipt, make sure to bring a government-issued ID with you.
Q: How do I return my items?
A: If you purchased in store ... you will need to return the items back to a branded Columbia Sportswear store location. To check if there is a store in your area, click here.
Q: Does Columbia pay for return shipping?
A: Columbia does not cover return shipping fees. If you wish to send your items back to our distribution center directly, your $6 flat rate fee for the return shipping will be taken out of your refund.
Q: What else do I need to know before I return my items?
A: We're glad you asked! Make sure all items are in first quality condition and have the original tags attached. If you purchased footwear, make sure you have the original shoebox they were purchased in. If you have any questions about whether or not your items qualify for a return, give us a call!
Q: How long do I have to return my items?
A: Your return must be received at our warehouse by the 60th day from the purchase date of your order.
Q: Can I exchange my items?
A: Our two step return and reorder process takes the place of an exchange policy, but don't worry! It's quick and easy! We offer free standard shipping on reorders that are not placed with additional discounts such as Friends and Family, Pro purchase, or Partner.
Q: Why do you not offer an exchange process?
A: Since our available stock changes every day, we cannot guarantee that your item will still be in stock by the time a reorder is placed. Need recommendations for a replacement product? We're here to help! Check out our new arrivals here.
Q: What do I need to know about returning an item that was a gift?
A: The gift item (s) would follow the same return process listed under 'How do I return my items?". Please note that for any online orders the original purchaser would receive the refund. Please speak to the gift giver to coordinate a potential re-order.
Where are Columbia employees located?
That’s like four separate employee stores rolled up in one–a real dream come true for the outdoor enthusiast looking to upgrade some gear, footwear, or clothing! Columbia employee stores include the Global Headquarters located in Portland, Oregon; the Mountain Hardwear’s Headquarters located in Richmond, California;
What is an employee store?
The employee store, as the name implies, is a store for Columbia employees. However, if you know someone who works for Columbia Sportswear, you can certainly take advantage of the employee discount perks!