Return policy
- The Guarantee: You can return products within 30 days of delivery and get a refund of the products purchase price subject to the following conditions (the “Guarantee”).
- Conditions of the Guarantee: a) You must request a return of your Virtual Vinyl Concepts floor order within 30 days of the original delivery date of your order.
- Full Refund. ...
Full Answer
What is your return policy for items with scratches or stains?
Just like most return policies we are only able to accept returned items that are in original packaging and like-new condition. This means that products with any scratches, stains, damages, or modifications cannot be returned.
How long does it take to process a return?
In order to process your return as quickly as possible we ask that your order number is clearly marked on all boxes for our warehouse team. Please note that the shipment of a return is to be independently arranged and covered by the customer, with products received back to our warehouse within 30 days from the delivery or pick-up date.
Does Rove concepts guarantee the work of the repair service?
1) The repair service quote is first approved by Rove Concepts and 2) Rove Concepts does not guarantee the work performed by the local repair service, and cannot be held to further compensation in the event of unsatisfactory repair work. What Does This Warranty Not Cover?
How long does it take to return an item?
How to return a W-Account?
How long are W points good for?
Can you return a non-faulty item?
Can I return shoes that have been scratched?
Can you return on concepts?
A regular priced product may be returned for a refund in its original unworn condition within 30 days of purchase. Products must be returned in the original box and/or packaging.
Are concepts free returns?
All returns are subject to a $8 restocking fee and you will be responsible for all shipping costs associated with any returns. This includes any online orders returned as undeliverable by a mail carrier and any orders directly returned by you, even if the package has not been opened. Shipping costs are non-refundable.
What is the policy of return?
Return policies are the rules a retailer creates to manage how customers return and exchange unwanted merchandise they purchased. A return policy tells customers what items can be returned and for what reasons, as well as the timeframe over which returns are accepted.
How do I return my online order?
Go to the online site where you purchased your merchandise. Find and read the return policy. Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase.
Where does concepts ship from?
KentuckyOrders are shipped from our fulfillment center in Kentucky.
How do I cancel an order on Onlymaker?
Contact service@onlymaker.com with information mentioned to request a refund or exchange.
Can you return a product if you don't like it?
What if I don't have the receipt? If you can't get hold of the receipt and you're taking an item back simply because you don't like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note.
Can a business refuse to give a refund?
Customer Returns and Refunds Under Federal Law While many retailers have decided this makes for the best business practice, they aren't legally required to accept returns. Rather, retailers are required to accept returns only if the sold good is defective or if they otherwise break the sales contract.
Can I return something after 30 days?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
How do I send a return package?
0:191:31How to Return Mail - YouTubeYouTubeStart of suggested clipEnd of suggested clipIf you've already opened the package try to keep the original contents intact. Open packages requireMoreIf you've already opened the package try to keep the original contents intact. Open packages require new postage.
Can you return an online order in store?
Fortunately, many retailers allow you to buy online and return in-store, although there are some caveats. Before venturing out to a store, read their return policy to see if you can return online orders in person and what kinds of requirements you'll have to meet.
How do I return a package item?
Get Your Package ReadySeal your box with plastic or nylon tape at least two inches wide. Don't use duct tape.Wrap items separately and use cushioning material. Get packaging tips.Keep in mind, there are additional rules for special-care and prohibited items.You'll need to know the dimensions and weight of your box.
What is return and types of return?
Return of income is filed in order to inform the government regarding the taxes paid and information regarding income. There are three types of returns which are filed for the purpose of income tax- Original Return, Revised Return and Belated Return. Before returns, let us understand who is liable to file a return?
Why is return policy important?
A concise and clear return policy gives consumers a feeling of security; that what they are buying is guaranteed to be what it is represented to be. If a retailer doesn't give this guarantee, then consumers often become suspicious and avoid buying the product.
What are the types of return?
Let's understand the different types of returns in mutual funds and their significance:Absolute Returns: ... Annualized Returns: ... Total Returns: ... Point to Point Returns: ... Trailing Returns: ... Rolling Returns:
How do I make a return policy?
Requirements of a return policyStipulate a time frame for returns. ... Define the expected condition of returns. ... List return requirements. ... Choose refund or in-store credit. ... Keep the language simple and to the point. ... Disclose any fees associated with returns. ... Promote your policy.
How long does it take to return an item?
Once you create a RMA, you must ship your package back within 1-5 business days. You must apply for a return within 14 days of the delivery date.
How to return a W-Account?
If you purchased your order through your W account: Log into your account and click "My Orders". Find the order you would like to return and click on "Return". Click the item you would like to return, click the reason for the return, and fill in the return quantity. Click "SUBMIT".
How long are W points good for?
W points are valid for 5 years from the date of issued. This does not affect your statutory rights. Exchanges. W concept does not accept exchanges. Customers must follow the return process (stated above) for any unwanted products, and will need to place a new order for their desired product.
Can you return a non-faulty item?
Any non-faulty items that are not in their original condition, suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and sent back to you. Returns that do not meet our policy requirements or are not eligible for re-sale will not be accepted and will be returned to the customer.
Can I return shoes that have been scratched?
Please maintain the original condition of shoes. Shoes will only be accepted for return if the soles are not marked or scratched from wear, and the condition of the shoe box is maintained. Dust bags and shoe boxes are a part of the product and must be included in your return.
How long does it take for a Rove Concepts refund to appear?
If original method of payment is no longer available, we will issue store credit equal to the amount of the refund. It may take up to 5 business days for credit to appear. Rove Concepts cannot be held responsible for third party costs.
What happens if an item is structurally damaged?
If an item or part is structurally damaged and completely unusable, refuse delivery of the damaged item or part only. Do not refuse undamaged items or parts, you are responsible for all redelivery costs, including but not limited to storage fees. To file a claim log into your account and select Claims.
Does Rove Concepts guarantee repair work?
1) The repair service quote is first approved by Rove Concepts and 2) Rove Concepts does not guarantee the work performed by the local repair service, and cannot be held to further compensation in the event of unsatisfactory repair work.
Does Rove Concepts cover damage?
Rove Concepts’ furniture is for indoor use only, unless explicitly specified, and as such will not cover the costs for damaged or defective items in the event that the furniture was made damaged or defective as a result of customer negligence.
Is Rove End Sale refundable?
All items marked as Final Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Final Sale items are exempt from regular store policy and are only covered by Rove Limited Warranty for 90 calendar days. Strictly no exceptions will be made for Final Sale items.
How long does it take to return an item?
Once you create a RMA, you must ship your package back within 1-5 business days. You must apply for a return within 14 days of the delivery date.
How to return a W-Account?
If you purchased your order through your W account: Log into your account and click "My Orders". Find the order you would like to return and click on "Return". Click the item you would like to return, click the reason for the return, and fill in the return quantity. Click "SUBMIT".
How long are W points good for?
W points are valid for 5 years from the date of issued. This does not affect your statutory rights. Exchanges. W concept does not accept exchanges. Customers must follow the return process (stated above) for any unwanted products, and will need to place a new order for their desired product.
Can you return a non-faulty item?
Any non-faulty items that are not in their original condition, suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and sent back to you. Returns that do not meet our policy requirements or are not eligible for re-sale will not be accepted and will be returned to the customer.
Can I return shoes that have been scratched?
Please maintain the original condition of shoes. Shoes will only be accepted for return if the soles are not marked or scratched from wear, and the condition of the shoe box is maintained. Dust bags and shoe boxes are a part of the product and must be included in your return.
