- Only orders that chosen to pick up at Crocs Retail Store can be returned at Crocs Retail Store.
- All home delivery or S.F. Stores pickup orders cannot be returned at Crocs Retail Store.
- You can only return the order at the Crocs Retail Store that you selected to pick up the order. You cannot return the order at other Crocs Retail Stores.
Full Answer
What is the return policy at Crocs Singapore?
We will accept returns and provide full refund under the following conditions: Purchase was made at www.crocs.com.sg Items are in a resalable condition, unworn and with tags still attached. Items are returned to us within 45 days of purchase.
What is Crocs'return policy?
We will accept returns and provide full refund under the following conditions: Purchase was made at www.crocs.com.sg Items are in a resalable condition, unworn and with tags still attached. Items are returned to us within 45 days of purchase. To return your product, you will need to initiate a RETURN process within 45 days of your order date.
How do I cancel my Crocs order?
Contact Customer Service at 1-866-306-3179 or by email . Orders cannot be changed once they have been placed. If applicable, please cancel your order within 30 minutes of submitting the order or return the items and place a new order. You may cancel an order within 30 minutes of submitting. Orders placed using Crocs Gift Cards cannot be cancelled .
What is the warranty on Crocs products?
Crocs, Inc. (“Crocs”) warrants all of its Crocs™ products (the “Products”), purchased by consumers either directly from Crocs or from Crocs’ authorized resellers (including authorized retail and Internet-based sellers), to be free from manufacturing defects for 90 days from the date of purchase.
Can you return Crocs without a receipt in store?
Items may be returned for an exchange or refund within 90 days with receipt or proof of purchase. If you do not have a receipt or it is past the 90-day window, we cannot replace your item, but we would love to help you find a new pair.
Can Crocs be returned?
Fast, Easy Returns at Crocs.com Item(s) are available for return once they have shipped. A full refund, excluding shipping charges, will be issued on unworn and unwashed merchandise within 45 business days to the original form of payment.
Where do I return my Crocs to?
1. Package your return with the packing slip inside and the return label outside. 2. Ship package within 14 days* from any post office, FedEx, or UPS location.
Can you return a shoe without a receipt?
Returns made without the original sales receipt or pack slip must be returned using a valid ID and will receive a merchandise credit that is equal to the current selling price. DSW may limit the number of returns permitted without an original sales receipt or shipping invoice.
Do Crocs run big or small?
After trying nine different types of Crocs my conclusion about Crocs sizing is this: Although Crocs have a wide, roomy fit, I found the overall length of Crocs to fit true to size in most all cases. I did, however, find a few exceptions that fit a bit bigger than expected.
Are Crocs supposed to be loose?
They should conform to fit your foot securely with minimal or no slipping as you walk. Your heel should rest securely and the shoe shouldn't ride up and down. Sides, top and arch area of the shoe should comfortably hug your feet. Wiggle room at the front of the shoe – your toes shouldn't touch the front.
How can I make my Crocs bigger?
Just stick a sock in the heel, put on the croc, and blow heated air into the front of it until you feel more comfortable. If you're looking to stretch them out, just put them in the freezer overnight—they'll expand! Do Crocs run small? Yes, Crocs run small.
Do Crocs shrink?
Do Crocs shrink? YES! Owners of Crocs shoes become quite frustrated when they learn (usually after the fact) that Crocs shrink when exposed to high heat. It's true.
How long do Crocs last?
Crocs typically last between 3 and 5 years with everyday wear. With proper care and less frequent wear Crocs can last for up to 10 years. If used exclusively for indoor wear they can last even longer than this.
Can I return shoes after wearing them for a day?
You can only return them for refund or exchange if they are unworn, in the original product packaging, and you have the receipt or invoice. While they say you can return items for any reason for up to 60 days, they can't appear to have been worn.
Can stores look up receipts?
Some companies offer the option to have receipts sent via email. The best way to obtain a receipt if you lost the original copy is to return to the place of purchase. Some stores can look up a previous purchase and print a new receipt for you if you used a credit card, debit card or personal check.
How can I get proof of purchase without receipt?
Other types of proof of purchase include:credit or debit card statement.a lay-by agreement.a receipt or reference number given for phone or internet payments.a warranty card showing the supplier's or manufacturer's details and the date and amount of the purchase.More items...
Can Crocs change size?
You could also point a hot hair dryer at your shrunken Crocs for several minutes. Both of these methods can loosen up the Crocs material which allows them to re-stretch when you put your foot into them — as long as you walk around in them immediately.
How do you fix deformed Crocs?
0:483:30How to make Crocs fit Perfect - YouTubeYouTubeStart of suggested clipEnd of suggested clipSo we're gonna grab our crocks. And these towels. We're gonna come to the dryer. Just throw yourMoreSo we're gonna grab our crocks. And these towels. We're gonna come to the dryer. Just throw your towels in there throw your cracks in there and that'll just make it softer. So they're not clanking.
How long do Crocs last?
Crocs typically last between 3 and 5 years with everyday wear. With proper care and less frequent wear Crocs can last for up to 10 years. If used exclusively for indoor wear they can last even longer than this.
How can I make my Crocs bigger?
Just stick a sock in the heel, put on the croc, and blow heated air into the front of it until you feel more comfortable. If you're looking to stretch them out, just put them in the freezer overnight—they'll expand! Do Crocs run small? Yes, Crocs run small.
How to contact Crocs for replacement?
In case you received Crocs footwear as a gift, but it doesn’t work for you, you are eligible for a replacement. Call 1-866-306-3179 or go to the Contact Us page to send an email to the company. Before sending a message, ensure you have specified:
How to get rid of unwanted items in Crocs?
Take the unwanted products to a Crocs shop and talk to the authorized staff member or the store manager. They should take the item and start the procedure .
Why Sending a Return Request via DoNotPay Benefits You?
DoNotPay ensures you don’t spend a single moment in vain when filing a refund or an exchange request. Saving money is an additional perk.
What is the tracking number on shoes?
The tracking number will help you follow the shipment. The footwear company is responsible for the item only after delivery to their facility.
Do Crocs send replacements?
Crocs will send you the replacement when they receive the original product.
Do you get the entire amount if you send a package by mail?
Packages sent by mail are subject to shipping fees, so you won’t receive the entire amount. The merchant sends funds to the original payment method.
Can DoNotPay Help You Return Products to Other Sellers?
Use DoNotPay to file a refund or exchange request to any merchant. You can explore the return policies of some popular vendors in the following table:
What is Shopcrocs' aim?
At Shopcrocs, our aim is to provide 100% satisfaction to our customers. If for any reason you are not satisfied with the product, we are here to help.
How long does it take for a store credit to reflect in your account?
8. Store credit will reflect in your account 48 hours after the quality check is done and your return is approved for refund
How long does it take to reverse pick up?
A. Reverse pick up takes upto 5-7 business days to be done. We will be unable to confirm date and time for pickup in advance.
When is audit done on the basis of intact tag and unused condition?
2. Once it is confirmed that the received product matches with the dispatched, audit will be done on the basis of intact tag and unused condition.
Is store credit only applicable on ShopCrocs?
1. Store credit is only applicable on orders placed on shopcrocs.in
Can Shopcrocs refund money to bank account?
Please add your Bank detail (Account Holders Name : (Same as billing name), Bank Name:, Account No:, Account Type:, IFSC Code) in remarks column so that we can transfer the money in your account. Please ensure that the detail that you enter is correct. Shopcrocs will not validate a Bank Account number and is not responsible for funds transferred to an unintended recipient.
Order Information and Tracking
Visit Crocs.com and select ”Sign In” from the top navigation bar. Sign In .
Canceling or Changing an Order
Orders cannot be changed once they have been placed. If applicable, please cancel your order within 30 minutes of submitting the order or return the items and place a new order.
Returns
Item (s) are available for return once they have shipped. A full refund, excluding shipping charges, will be issued on unworn and unwashed merchandise within 45 business days to the original form of payment. Items that are beyond 45 days from that date will no longer be available for return.
Shipping Damage
If you feel an item purchased at Crocs.com was damaged during shipping, please contact Customer Service for an exchange or refund within 90 days of arrival.
Unable to Locate Shipment
If the shipment tracking status shows "Delivered" and you are unable to locate the shipment we apologize for the inconvenience, but Crocs is not responsible for the shipment becoming lost or stolen.
Gift Exchange
If you received Crocs as a gift, we'd be happy to exchange it if the product is unworn and doesn't quite work for you.
Reporting Counterfeit or Fake Products
If you are unsure if a product you have seen or purchased is counterfeit, please contact us . Please have a picture of the product in question available. You can also visit www.crocs.com for pictures of our products
How to return a crocs?
Return Instructions. To return your product, you will need to initiate a RETURN process within 45 days of your order date. Step 1: Fill in ' Order Number ' & ' Last name ' (of shipping addressee) Step 2: Mail the shoes back to: ACW- Crocs Dept.
Is Crocs return shipping refundable?
Note: Return shipping is non-refundable. Please allow 2 weeks processing time. Crocs retail stores do not accept any returns of purchases made online. Retail stores do accept exchanges. Check Exchanges page for details.