cuyana return policy

Domestic Returns:

• Unused and unworn products will be accepted if sent within 30 days of shipment
• All Cuyana returns are free
• Shipping fees are nonrefundable
• Monogrammed items are final sale

Full Answer

What is Cuyana's return policy for unworn items?

Cuyana accepts returns of unworn and unused product within 30 days of shipment. Cuyana accepts online returns in our store locations. Please provide your order number with the return in store. Note: you are eligible for either return credit or a refund only after Cuyana receives the item and confirms that it is unworn and unused.

How do I return or exchange my Cuyana order?

Please contact support@cuyana.com if you need further assistance. Cuyana does not accept exchanges. Customers will follow return process (stated above) for their unwanted product and will need to place a new order for the desired product.

Does Cuyana offer gift-wrapping for international orders?

Gift Wrapping: Cuyana offers gift-wrapping for international orders. However, packages may need to be unwrapped and opened going through customs. Please note that Cuyana is not responsible for the packaging if this occurs. Cuyana accepts returns of unworn and unused product within 30 days of shipment.

How much does shipping cost at Cuyana?

Ground Shipping: Cuyana offers FREE ground shipping via FedEx on orders over $95 going to any destination in the contiguous United States. For orders under $95, shipping is $5.

Does Cuyana have free returns?

Returns are free for all orders and can be refunded to the original form of payment or a merchandise credit. Shipping fees are not refundable. If we receive a return and it has been worn or damaged, we can only offer Cuyana credit.

Is Cuyana high end?

This is "Getting There." Karla Gallardo is the co-founder of Cuyana, a brand known for luxury apparel and accessories without the designer prices — think simple leather tote bags and cozy cashmere sweaters. The brand's mission is to get people to buy "fewer, better things," inspired by Gallardo's upbringing in Ecuador.

Are Cuyana totes worth it?

The sleek, timeless design, attention to detail, versatility, and affordability make the Cuyana System Tote worth adding to your capsule wardrobe. It is designed for a fluid transformation throughout the day. The elements work brilliantly when paired with the tote, but are also beautifully functional as standalones.

Is Cuyana a good company?

Overall rating: It's a start Cuyana's environment rating is 'it's a start'. It uses some eco-friendly materials including organic cotton. There is no evidence it minimises packaging. Some of its tanneries are certified gold by the Leather Working Group.

Is Cuyana made in China?

-The difference in the leather is probably due to the fact that the Cuyana tote is made in the US while the Madewell tote is made in China (plus Cuyana is a brand all about producing top quality items).

What brand is Cuyana?

Cuyana is an online fashion brand that believes in fewer, better things. It creates apparel and accessories, designed with a classic, modern aesthetic, sourced from the world's highest quality materials and crafted to last a lifetime.

Is Cuyana heavy?

The biggest con of the Cuyana Tote is its weight. Having worn all three of these bags religiously, I can confirm the Cuyana Structured Tote is definitely the heaviest of the three – even when empty.

Where are Cuyana bags made?

Peru. Our family-run partners in Peru have become like family—each piece they create is woven to perfection by skilled artisans.

Can I use a tote as a purse?

Most tote bags have a large capacity without looking too bulky like a backpack. Laptops have become a staple for students and workers alike. While carrying a laptop bag is an option, most women like the idea of a “carry it all” purse. In this situation, a tote bag is an ideal choice.

How sustainable is Cuyana?

99% of our assortment is made from sustainably-certified materials and 100% of our apparel & home items are already made from sustainably-made materials. In 2020, we made the promise to reach 100% sustainably-certified materials by the end of 2022. We've made progress.

What country is Cuyana from?

Northern ItalyMade with love. Crafted with care. Each of our Italian-made products represents our cherished relationship with our leather partners, nestled in the hills of Northern Italy. After bringing countless best-in-class leather accessories to life together, our impassioned partnership has grown beyond business; it's family.

Where are Cuyana bags made?

Peru. Our family-run partners in Peru have become like family—each piece they create is woven to perfection by skilled artisans.

Who started Cuyana?

Shilpa ShahShilpa Shah is the Co-Founder of Cuyana, a pioneering fashion brand in the changing e-commerce and retail spaces. Cuyana successfully marries luxury-level branding with premium quality apparel and accessories, offering "fewer, better things" to women at accessible price points.

How to contact FedEx if package has not arrived?

If your package has not arrived on the desired delivery date, please contact FedEx to open a trace ID number. Once you have a trace ID number, please contact us at support@cuyana.com with the trace information. We will follow-up with you within 2-3 business days with updates and next steps. In addition, we recommend checking with your neighbors to see if they accidentally received your package. It can take up to two weeks to replace lost merchandise while we investigate with FedEx. Cuyana is not responsible for lost packages reported more than 3 weeks past the delivery date.

Is Cuyana still open?

Yes, we remain open and are processing orders online at Cuyana.com. During this time, we appreciate your patience as orders may be delayed by 2 to 3 days—our customer support teams are available at support@cuyana.com for any questions you have.

How to contact Cuyana?

Other inquiries: info@cuyana.com. Phone: +1 (844) 326-6005. Text: +1 (415) 903-4106 (SMS rates apply) Customer service is available Monday to Friday from 9 am to 3 pm PST.

Who is Cuyana Bags?

About Cuyana Bags. Cuyana is an accessories and clothing company that creates timeless collections for modern women. The brand has been featured in Town and Country, Marie Claire, and Grazia. Megan Markle, Jessica Alba, Reese Witherspoon, and Angelina Jolie can be seen wearing their products regularly.

Where is Cuyana made?

The brand is headquartered in San Francesco but its products are made in Italy, the United States, Argentina, Peru, Ecuador, Turkey, China, and Portugal. Cuyana is also giving back by partnering with thredUP on the Lean Closet Program that encourages women to pass unused items on to those in need. shop now.

Who is Cuyana?

Overview of Cuyana. Cuyana was founded in 2011 by Shilpa Shah and Karla Gallardo in San Francesco with a focus on creating high-quality sustainable designs using carefully selected fabrics and top-notch materials.

Does Cuyana have international returns?

No international returns. Not many online reviews. Cuyana prioritizes making their products work effectively for customers. Cuyana wallets, bags, and organizers are high quality, sustainable, and affordable so they can be accessed and used, no matter your lifestyle.

Does Cuyana have a promo code?

This Cuyana bags review found that the brand is currently not offering any promotions or discounts. There is also no Cuyana promo code available and there is rarely an offered sale on their website.