Merchandise Return Policy for My Disney Experience Shopping
- Merchandise that has been used or worn cannot be returned or exchanged.
- Items that are damaged or that do not have proof of purchase may be denied a refund or exchange.
- Jewelry items priced $150 or greater may not be returned or exchanged.
Can I return items purchased at the Disney Store?
Subject to the exceptions listed below, returns and exchanges will only be accepted for purchases made at a Disney store retail location, Disney Baby store or online at shopDisney.com. Returns or exchanges of Disney store merchandise purchased from other retailers will not be accepted are subject to the policies of those retailers.
What is shopdisney's returns and exchanges policy for online merchandise?
Merchandise purchased online using multiple forms of tender may only be returned directly to shopDisney, per the instructions found on the back of the packing slip. This shopDisney Returns and Exchanges Policy is subject to change, for any or no reason, from time to time in shopDisney's sole discretion without advance notice to its Guests.
What is the return policy for in-store items?
No returns or exchanges will be accepted if the merchandise has been used or worn. A full refund will be provided in the same form of payment that was used for the purchase within 30 days of the date of purchase, except as provided below, with cash purchases of Buy In-Store/Ship to Home merchandise.
Can you return tickets to Disney World without refund?
Returns or exchanges will not be accepted for merchandise marked “as-is” or “all sales final” or “no returns or exchanges” or “no refunds, exchanges or returns.” Walt Disney World Resort/Disneyland Resort Admission Tickets and Exchange Certificates may not be returned or exchanged.
Can you return Disney merch anywhere?
In general, the answer is no. Shop Disney will, however, take back anything from Shop Disney.
Is it free to return to shopDisney?
A full refund will be provided in the same form of payment that was used for the purchase within 30 days of the date of purchase, except as provided below, with cash purchases of Buy In-Store/Ship to Home merchandise.
Can you return something you bought at Disney?
All merchandise must be returned NEW, in original unopened packaging with all original tags attached except as noted in the Special Products and Exceptions section below. No returns or exchanges will be accepted after 30 days from the date of purchase, or if the merchandise has been used or worn.
Does Disney have a return policy?
All eligible returns must be postmarked by or before the date shown on the packing slip accompanying the order (i.e., within thirty (30) days of the Order Date). No returns or exchanges will be accepted after that time. Refunds will be provided in the same form of payment that was used for the purchase.
How long does a shop Disney refund take?
within 5-7 daysYour refund will show in your account within 5-7 days. If you're returning a product as a change of mind, this should be in a re-saleable condition. In Store purchases should be returned to your local Store.
How do I return something to Shopdisney?
Disney Store Return Policy—How To Make an In-Store Return To return an item you purchased at the Disney store, bring the product in its original packaging to your local retail location along with the original or gift receipt within 30 days of the purchase.
Can I return something I bought at Disney World Online?
Refunds will be provided in the same form of payment that was used for the purchase. If a refund is requested by phone or email, purchases made with cash and compliant with the return policy will be refunded in the form of a Disney Gift Card eGift.
What is Disney's cancellation policy?
Any refunds allowed by Disney in its sole discretion after arrival must be requested in writing within 90 days after departure and may be assessed a $25 processing fee. Disney reserves the right to make refunds in accordance with the method that payment was received.
Does Disney store do price adjustments?
Price Adjustment Policy Pricing is subject to change at any time. Sale price adjustments will be honored on items purchased from shopDisney that are available at a lower price within 7 days from the shipped date. Price adjustments are not valid on Magical Rush or limited time offers, or shipping charges.
How can I get a discount on Disney merchandise?
Enjoy special Passholder discounts throughout Walt Disney World Resort! For merchandise discounts, each Guest must present a valid Passholder ID and government-issued photo ID at time of purchase to receive the discount.