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What is the Doc Marten return policy?
You can return any unused items up to 30 days from your order date. All returned items must be in their original, unworn condition with the shoebox intact and tags attached. For tracking purposes, we are unable to accommodate exchanges. If you'd like a different size or another style, please place a new order.
Do Doc Martens still have lifetime warranty?
For Life Guarantee Terms and Conditions From March 31st 2018, the For Life range has been discontinued. Dr. Martens will continue to honor all existing For Life guarantees on purchases made before March 31st 2018, and registered within 60 days of purchase.
Should I size down in Doc Martens?
Doc Martens generally run true to size but keep in mind the classic boots are a little big. If you are an in-between size it's recommended that you size down. If you are a whole size then purchase your correct size, and expect there to be a nice amount of wiggle room for your toes and a chunky pair of socks.
Can I exchange docs in store?
Based on the Doc Martens return policy, you cannot return or exchange an online purchase in a retail store either.
What do you do with worn out Doc Martens?
Martens boots can be resoled to their original state, but cobblers can work on them so you can use the shoes again. How? Julie Derrick, a cobbler, was able to refurbish a pair of Dr. Martens that were heavily damaged as the sole and the heel areas have worn through the tread using Vibram soles.
How often should you replace Doc Martens?
Doc Martens last between 5 and 20 years, depending on their level of use, care and how they are stored. If the leather is properly cared for and soles replaced they could potentially last even longer.
Do Doc Martens run in half sizes?
We offer whole sizes only. If you are a half size, we recommend going down to the nearest size.
How long break in Doc Martens?
3-6 weeksOn average, it takes 3-6 weeks to fully break in your docs. It can be sped up by using heat techniques or wearing them with socks to increase the break in period. However, while they may be wearable, the full break in period will come at around 3 weeks.
How tight should Doc Martens be?
The boots should feel tight, but not uncomfortable. If the boot feels uncomfortable when you try it on, especially in the width, then it is too small. Docs will soften and stretch as you wear them in - You can check out our size guide for more information.
Can I return Dr Martens without tag?
All clothing and accessories must be returned unworn with all packaging and tags attached. We do not exchange items unfortunately, so all orders will be inspected and processed for a refund. If you would like a new size/style, please place a new order on line.
How long are Doc Martens guaranteed for?
We offer a one year warranty against manufacturing defects for items purchased from our official online store or retail locations.
Can I get my Dr Martens repaired?
We reserve the right to determine whether to repair or replace the footwear. If we deem a replacement necessary, discontinued or unavailable models will be replaced with a comparable model (excluding Made in England). A fee will be required per claim, to cover handling, admin, return postage and packing.
How do you fix torn Dr Martens?
Use a lighter to melt minor holes in the soles and smooth them over . Doc Marten soles are thick and have extra plastic to spare. Use the leather cleaner to clean the boot. Use a cotton swab soaked in rubbing alcohol to reach any dirt ground into cracks in the footwear.
How do I stop my Dr Martens from cracking?
We recommend using the Wonder Balsam to keep the leather soft and supple and prevent it from cracking.
How To Return a Dr. Martens Product
The Dr. Martens return policy enables returns via mail only. You can initiate a return via the website or via email, but the procedures differ based on where you’re from—different rules apply for U.S., APO/FPO/Puerto Rico, and international customers.
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How Long Until Dr. Martens Reviews Your Return Request Letter?
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How long can you return a closed store?
Due to the current situation we are extending our returns where stores are closed. All purchases made in a closed store can be returned up to 30 days after the store reopens. To be kept up to date as stores reopen, please sign up to our newsletter.
Why do you need to package a return?
Returns need to be packaged securely to avoid any damage, as you are responsible for the item/s until they arrive with us.
How long do you keep proof of postage?
We advise that you keep hold of your Proof of Postage until you have confirmation that the return has been received.
Does the buyer cover shipping costs for return?
Please note that the shipping costs in case of return are covered by the buyer.
Can you exchange a dress that doesn't fit?
At the moment, we are not able to offer exchanges if the item does not fit you, or you would like a new style. Your order will be processed for a refund and you will need to place a new order.
How long do you have to return a product?
You have 30 days from the day your item is shipped to initiate a return.
Can you return a shoe box with shipping labels?
Packages returned with shipping labels or tape attached directly to the shoe box will be denied.
How long does it take to return docs?
Need to return your Docs? We want you to be completely satisfied with our products and we will gladly accept returns within 30 days of receipt where the products are in new, unworn with tags attached and in their original packaging.
How long does it take for a refund to appear in your bank account?
I paid with Credit Card: Once processed, the refund will appear in your account within 2-5 business days, depending on your financial institution.
How long are credit notes good for?
Credit notes are valid for 12 months. Credit notes must be presented at the time of redemption.
Do you have to return shoes in the original box?
Items are in their original packaging (shoebox) and in original condition. Shoes must be returned in their original, undamaged shoe box.
Can you process a return if there is a manufacturing fault?
disagree that there is a genuine manufacturing fault and therefore not process the return.
Can you return shoes with the shoe box taped up?
Shoes must be returned in their original, undamaged shoe box. Please note that returns cannot be sent with the shoebox taped up, written on or exposed. Please use either the original postage bag or an inside-out plastic shopping bag. *
Where to return Dr Martens items?
Unfortunately you are not able to return your item/s to any official Dr Martens Stores and they must be returned directly to us at: Returns department, 60 Scalley Way, Raunds, NN9 6RJ.
Why do you need to package a return?
Returns need to be packaged securely to avoid any damage, as you are responsible for the item/s until they arrive with us.
How long does it take for a refund to show up in your bank account?
Once we have processed the refund it can take 5-7 business days to show in your bank account. Please send your return via a tracked service (make sure to keep hold of your proof of postage) and allow 14 days from the day your return has reached the warehouse before contacting us for an update on your return.
How to get a Yodel return label?
Scan the QR code on the right with your phone or visit www.collectplus.yodel.co.uk to generate your pre-paid returns label. This will be sent to you via email.
Can you exchange a dress that doesn't fit?
At the moment, we are not able to offer exchanges if the item does not fit you, or you would like a new style. Your order will be processed for a refund and you will need to place a new order.
Can you return docs if bought from another retailer?
If your Docs were bought from another retailer, please contact them directly with your proof of purchase. Your Docs should be covered by the retailer's return/warranty policy and they will be able to advise you if they can refund or replace your product.
How long does it take for a refund to show up in your bank account?
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.
Do you have to return shoes in the original box?
Shoes must be returned in their original shoebox.
Can you refund a click and collect purchase?
You can simply return to your store of collection if you have changed your mind about your recent Click and Collect purchase. Keep in mind, we can't refund PayPal orders in-store. You are also welcome to post your Click and Collect back to us for return. Follow our online instructions here.
Can you return a shoebox with taped up?
It’s important to take care when packaging your return to ensure that the shoebox is undamaged. To meet the conditions in our Returns Policy, returns cannot be sent with the shoebox taped up, written on or exposed.
Can you put a return in a reusable bag?
We suggest turning the original packaging or a reusable shopping bag inside out to package your return in and protect it during transit.
Can you return a sale item?
You are most welcome to return a sale item, as long as it meets our return conditions.
Does Afterpay send refunds?
When your refund is processed, Afterpay will send you an email and make the necessary adjustments to your payment schedule. Please see our article on Afterpay refunds for more information.
How long does it take to get a new product back from a carrier?
If your claim is approved we aim to have your new product back to you by secure carrier within six weeks (either from receipt of the administration fee or receipt of the product, whichever is the latter).
What happens when you receive a claim from a customer service department?
On receiving the claim, the customer service department will make an assessment to either approve or reject it.
What is a guarantee on leather?
The guarantee covers the failure of any component, such as upper leather, stitched seams, eyelets, soles, welts, linings and reinforcements which has been subjected to normal wear and tear from non-industrial abuse and not unreasonably abused.
Is a guarantee subject to US law?
The guarantee us subject to US Law and is in addition to the owner's statutory rights.
