Why is SWAP important in C2C?
The goal of SWAP is to give endless options to consumers.
What is SWAP in Bangladesh?
SWAP is one and only re-commerce model in Bangladesh which focuses on consumers earning cash at quickest possible time.
How long do you have to return a swap?
Unless otherwise stated, you have 30 days after purchasing your order to decide if you want to keep or return your item (s). Returned items will be credited back to you for the full amount of the purchase price in Swap.com shopping credit (original shipping charges not included). If the items you received were incorrect, damaged, missing, or not as we described them, then you’ll get a refund to the original form of payment, (starting with any store credit you utilized) -- including the cost of shipping! The shipping cost refunded is proportional to order size; for example, if the order is 4 items and you return 2, you will get back 50% of the shipping cost. In both instances, Swap.com will provide you with a prepaid return label to send back your items. Items purchased with Swap.com shopping credit will always be refunded back as shopping credit. Items must be returned in the same condition in which you received them. If you do not meet these requirements, your returned item will be forfeited.
What is a swap saver?
Swap Savers is a program we created to prevent more items from ending up in landfills. These items have reached our deepest discount levels available to assist in “saving them” and finding them a new home before we remove them from Swap.com and recycle via other means.These items are final sale, non-refundable, and non-returnable.
How to check Swap credit balance?
You can check your store credit balance by logging to your account or by calling the Swap .com Customer Service Team at 1-855-228-7227 (Toll-free). Your store credit balance is normally adjusted immediately when you make a purchase but there may be occasions when the updated balance may be delayed.
What is Swap.com?
We enable a community of thrifters to find affordable, quality secondhand apparel for the whole family. Being an online thrift store, we make it easier than ever to filter through like-new, pre-owned clothing. Together we keep millions of items out of landfills which is something everyone can feel good about.
Hand Inspected Quality
We hand inspect every item to ensure they're ready for secondhand use. We constantly hear positive reviews from customers on our quality — even on those noted "fair condition".
Affordable Pricing
Find up to 90% off retail pricing on your favorite brands. Unlock the secret to feel-good fashion at an affordable cost. People won't know, but your wallet will!
Hassle-Free Shipping
Doesn't fit? Aren't in love? No worries! Send it back within 14 days (Extend to 30 days by signing up!) and we will take care of the return shipping. Plus, we always offer free shipping on orders over $75!
What happens if an item is unusable?
If an item is received in an unusable state (e.g. is blocked and/or cannot be activated) and must be returned, the seller is responsible for reimbursing return shipping costs to the buyer to remain in good standing.
Does Swappa have support?
Swappa has fantastic support and we're quick to answer questions!
Can a seller accept returns on Swappa?
On Swappa, sellers are allowed to define their own return policies. Thus, if a seller does not specifically advertise that they accept returns in their listing description, they are not required to accept a return for a refund in buyer's remorse situations. However, all seller return policies are based on the assumption ...
Can a seller deny a return?
No seller may deny a return when a device is received not as advertised, and you can find more information how to report a problem with a purchase here. Sellers are permitted to charge a reasonable restocking fee in clear buyer's remorse situations.
Does Swappa charge restocking fees?
Sellers are permitted to charge a reasonable restocking fee in clear buyer's remorse situations. However, this restocking fee must be clearly mentioned in a seller's listing description in order to be charged. Swappa does not allow restocking fees when not clearly advertised on a listing page before purchase.
How much does a box weigh on Swap?
Use your own box to ship items to Swap.com. The largest box accepted at Swap.com is 20L"x20W"x17H" and should weigh less than 50 lbs. Boxes that are larger than this will not be accepted, and may suspend a seller's ability to continue sending in further shipments.
Can I order shipping materials from Swap.com?
At this time, we're pausing our material orders program to reassess if it is still a good fit. Unfortunately this means we will not be shipping boxes or bags in the near future.
