We stand behind our workmanship and quality, and want to be the lifetime supplier for all of your framing needs. To return a product, you must contact us within 30 days of purchase and return your order to our facility within 45 days of purchase. Return shipping: The cost of shipping a returned product back to us is your responsibility.
Full Answer
What is your return policy on your frames?
We stand behind the quality and workmanship of our frames 100% and will make it right at no cost to you if we've made a mistake. What’s your return policy? You can return your order for any reason.
Can I return my order for any reason?
You can return your order for any reason. Please see our Return Policy for all the details. That being said, if it's something wrong with your order or something you don't like, we'd love a chance to make you happy. Just contact us and let us know what's going on!
How does the frame preview work?
Our frames are built with your "Width" measurement as "left to right" and your "Height" measurement as "top to bottom". Our frame preview takes the "Width" and "Height" you specify, and shows you exactly what your frame will look like on the wall.
What materials do you use?
We use a variety of materials, including wood and metal frames, clear and non-glare acrylic, many colors of matting, acid-free foamcore, and our ow...
Can you print my photo?
We sure can! If you have us print your photo or image file, we’ll professionally print and frame it.
Can my frame sit on a table?
It sure can! If you’d like your frame to sit on a table, and it’s smaller than 13in x 19in, you can grab an EaselMate from our Accessories page.
Do I need to buy any accessories?
Nope! Each of our frames comes with everything you need to hang it on the wall. You may want to take a peek at our Accessories page though, in case...
Can I order samples?
Any piece of our frames can be ordered individually from our Accessories page. Simply order the item you’re looking for a sample of in a small size...
Can I order individual parts of frames?
Yes, our Accessories page sells all of the individual parts of our frames.
I need to compare old frame profile numbers to their new names.
We’ve updated our profile names to be more easily identifiable when designing and reordering frames. But, for those who have ordered with us in the...
How do I measure my art?
Measure each side of your artwork from edge to opposite edge. The width is left-to-right, and height is top-to-bottom. Make sure to use the correct...
How do I choose the frame’s orientation?
Our frames are built with your Width measurement as left to right and your Height measurement as top to bottom. Our frame preview takes the Width a...
How thick can my artwork be?
Our Metal frames have room for artwork up to 1/4in thick. This includes matting, so if your frame has a single mat the artwork shouldn’t exceed 3/1...
What rights do you have to use a picture without infringing?
These rights include but are not limited to trademarks, copyrights, patents, rights of privacy, rights of publicity, and moral rights.
Do you have to reproduce every image you upload to our website?
In the simplest words possible: you need to have the rights to reproduce every single image you upload into our website (or otherwise share with us for the purpose of printing) in order for us to be able to print it.
What is premium backing?
This is our premium backing, recommended for important artwork or artwork which will be framed for many years. It is buffered with an alkaline solution, which helps to combat the acids found in most printed artwork and slows down the rate at which the artwork damages itself.
What is the difference between a 24x36 frame and a 36x24 frame?
For example, a 24" x 36" frame would hang in the portrait orientation, but a 36" x 24" frame would hang in the landscape orientation.
How to measure artwork for frame?
Measure each side of your artwork from edge to opposite edge. The "width" is left-to-right, and "height" is top-to-bottom. Make sure to use the correct "width" and "height" so we build your frame in the correct orientation!
Why are the corners of our frames mitered?
The corners of our metal frames are carefully mitered to achieve a perfect fit and finish.
Can you print your company name on a frame it easy?
There will be no trace of Frame It Easy on the frame, any of its pieces, the packing slip, or the box. Instead, we'll print your company name if you provided one, or a blank space otherwise.
Do we ship frames by hand?
Every single frame that we ship is cut to your exact specifications and assembled by hand after you place your order - nothing is "standard" sized or pulled off of a shelf, so there is no savings for us to pass on when a large order is placed because we are still custom-crafting every single frame.
Can you use Frame It Easy discount for taxes?
Frame It Easy reserves the right to change or cancel offers at any time. Discounts valid on the subtotal of qualifying products. You cannot use product discounts to pay for taxes, shipping, and/or handling. Product discounts are not for resale and are not redeemable for cash.
Can you redeem a product discount for cash?
Product discounts are not for resale and are not redeemable for cash. Only one coupon is allowed per order and cannot be combined with other discount offers. You cannot apply current promotions on previous purchases, exchanges, or special orders.
