In order to receive a full refund, products must be in the new unused condition, and returned within 30 days of purchase. If you would like to return a product that is used or outside our 30 day window, please review our product warranty. Purchases Through Authorized Dealers
Full Answer
How do I Return my Durango boots to Rocky Brands?
How do I get a Return Authorization number to return my Durango boots? To request a Return Authorization your product must be within warranty and have proof of purchase. If your purchase originated through an authorized Rocky Brands Dealer, you must return your product to the place of purchase.
What is durangoboots'return policy?
We provide free shipping on all orders placed within the United States on Durangoboots.com. We just need to get a Return Authorization Number (RMA) to ensure your return and credit is properly routed in our system. Requesting your RMA is quick and easy and you may obtain this by one of the following methods:
How do I Reset my durangoboots account password?
#DurangoBoots Facebook icon Twitter icon YouTube icon Instagram icon Pinterest icon Forgot Your Password Forgot Your Password Provide your account email address to receive an email to reset your password. Email Address
Can I Send my purchase back to Rocky?
Please do NOT send your purchase back to ROCKY. Without a return authorization number, we are unable to accept return packages. Any authorized dealer can provide a return authorization number which allows us to track the product shipment and problem with that particular shoe or boot.
How do I return my Durango Boots?
If you purchased from a Durango Boot Dealer, please return your item to the original place of purchase. If they do not accept your return, please contact us at 1-866-442-4908.
Do Durango Boots have warranty?
DURANGO® is a federal registered trademark of Rocky Brands, Inc. All Durango Products have a 1-year, limited warranty in normal use against any manufacturing flaw(s), defective materials and workmanship. All boots with Durango Waterproof constructions are guaranteed waterproof for 6 months from date of purchase.
Who are Durango Boots made by?
Durango Boots began in 1966. We are a 55-year-old brand that manufactures Western footwear for men, women, and kids. We are headquartered in Nelsonville, Ohio under our parent company Rocky Brands, Inc. Durango's mission statement is 'building authentic Western boots with a heritage of quality.
Are Durango Boots Resoleable?
Can Durango repair my boots? No. Rocky Brands no longer offers resoling or any other repairs on our products.
How can I stretch my Durango boots?
2:233:24How do you stretch cowboy boots? - YouTubeYouTubeStart of suggested clipEnd of suggested clipBefore you do this make sure you air it out cool it off it will get very hot this is steam. But onceMoreBefore you do this make sure you air it out cool it off it will get very hot this is steam. But once you've you've aired it out I use my fist. I can go into the boot.
How long has Durango boots been a partner of CMA?
13 yearsDurango Boots® has been an official CMA Music Fest sponsor for 13 years.
Are Durango boots good?
They look great and get better every time i wear them, i am expecting these to be great boots. 5.0 out of 5 stars Fantastic ! I love these boots ! I originally bought a pair of Ariat boots but they killed my feet, i returned them and bought these, they are so comfy, and the fit is perfect.
Do Durango boots run big or small?
These boots do run large, so plan accordingly or wear thick socks. They are easily the most comfortable boots I have ever owned. 2 found this review helpful.
Are Durango boots good for work?
Durango® western work boots are tough and rugged enough for any job. With steel toe boots, composite toe boots and waterproof boots available you are sure to find the perfect cowboy work boots for you.
How do I fix my caiman boots?
0:003:13How I Repaired My Caiman Crocodile Boots With Silicone - YouTubeYouTubeStart of suggested clipEnd of suggested clipVery simple just glue. So i feel like i should use a pink brush. Instead just to get under the skinMoreVery simple just glue. So i feel like i should use a pink brush. Instead just to get under the skin you know what i mean.
Should I wear cowboy boots in the rain?
The answer is absolutely yes. Now, I'm not saying they are snow boots by any means. You cannot make traditionally handmade all leather cowboy boots completely waterproof, but you can make your boots water resistant.
How do you condition a Durango boot?
0:131:18Durango - How to care for a Western Boot - YouTubeYouTubeStart of suggested clipEnd of suggested clipAnd cause odors drying your boots with heat may cause the leather to crack. So let them dryMoreAnd cause odors drying your boots with heat may cause the leather to crack. So let them dry naturally for 24 hours before wearing them again condition your boots leather.
How do you clean Durango cowboy boots?
0:131:18Durango - How to care for a Western Boot - YouTubeYouTubeStart of suggested clipEnd of suggested clipAnd keep your boots looking good wipe them off you can use a towel or a damp rag wiping them downMoreAnd keep your boots looking good wipe them off you can use a towel or a damp rag wiping them down after heavy use removes dust and mud and allows the leather to breathe.
Which cowboy boots are made in the USA?
The best American-made cowboy boot brands are Tony Lama, Lucchese Boots, Anderson Bean Boots, Abilene Boot Company, and Double-H Boots. These cowboy boot brands offer durable boots made from high-quality leather and materials, all made in the United States.
How long does Durango take to ship?
When you order online you can expect your order to ship within 1-2 business days! Our business days are Monday through Friday. Any orders placed on Saturday or Sunday will be processed the next business day.
Orders placed on Durangoboots.com
We provide free shipping on all orders placed within the United States on Durangoboots.com. Please click here to setup your return shipping label.
Orders purchased from a Durango Boot Authorized Retailer
If you purchased from a Durango Boot Dealer, please return your item to the original place of purchase. If they do not accept your return, please contact us at 1-866-442-4908.
For Wholesalers
Rocky Brands will only reimburse freight on defective returns if a freight receipt accompanies the returned item. Rocky Brands will not reimurse freight on "return to stock" items unless the return is due to a Rocky Brands order entry or shipping error.
When can I expect my refund?
It could take up to 15 business days (or more during our busy season) from the time your return is received by our Distribution Center, until the time credit/replacement order is issued. If you feel the 15 days has been exceeded, please contact our customer service department.
How long is Durango boot warranty?
Warranty. Durango® Boots is a federal registered trademark of Rocky Brands, Inc. All Durango® Boots Products have a 1-year, limited warranty in normal use against any manufacturing flaw (s), defective materials and workmanship. This warranty also covers Gore-Tex® bootie liners against leakage for 1 year.
How long does it take to get a refund for a resale?
If you are not completely satisfied with your purchase, you may return unworn merchandise within 30 days of receipt for a prompt refund. The 30-day period starts from the date your package was delivered. You will need the order number and billing zip code of the order you are making a return for. This can be located in the confirmation email you received when placing your order.
Does Durango offer partial credit?
Durango ® Boots does not pro rate or offer partial credit. We will replace all Durango® Boots products at our discretion. We expect our Retailers to handle and accept returns in accordance with the Durango® Boots warranty and return policy.
Does Rocky have a warranty on boots?
No. Rocky Brands no longer offers resoling or any other repairs on our products. If your boots are within out 1 year manufacturing and material defect warranty, please see the returns/warranty section.
How long are Durango boots waterproof?
All boots with Durango Waterproof constructions are guaranteed waterproof for 6 months from date of purchase.
How to contact Rocky Brands for return authorization?
If footwear was purchased directly from Rocky Brands please contact 1-866-442-4908 to obtain your return authorization number.
Does Durango offer partial credit?
All products must be returned and inspected before FULL CREDIT is issued or a REPLACEMENT of the same or equal value is given. Durango DOES NOT PRO RATE OR OFFER PARTIAL CREDIT. We will replace all Durango products at our discretion. Registering your product does not guarantee warranty.
Does Durango cover scratches?
The Durango warranty does not cover damage due to holes worn in toes, burn marks, punctures, cuts, and abrasions from outside causes or misuse and/or abuse by the wearer.
Are Online Returns Free?
Absolutely! We understand buying prior to trying something on can be a hesitation; thats why we offer Free Returns on all USA orders! To begin your return process please Click here PLEASE NOTE: Original shipping fees are not eligible for refunds or reimbursements.
Can I return my boots without a Return Authorization Number (RMA)?
No. For security reasons, returns without a Return Authorization Number will be refused and returned to the sender. To request a Return Authorization Number, click here
How do I get a Return Authorization number to return my Durango boots?
To request a Return Authorization your product must be within warranty and have proof of purchase. If your purchase originated through an authorized Rocky Brands Dealer, you must return your product to the place of purchase. If you purchased through one of our websites please use our online RMA Request form.
Is it safe to use my credit card on your website?
All Rocky Brand sites are backed with sophisticated technologies that allow your personal and credit card information to flow through our site in a secure and protected method. Additionally, we have processes in place that block and shut down fraud orders.
Is it safe to use my debit card online?
Yes. And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.
Does Rocky Brands charge sales tax?
We value our customers at Rocky Brands and we make every effort to calculate sales taxes on your internet purchases correctly. Your purchase is not exempt merely because it is made over the Internet or by other remote means.
Should I receive an order confirmation email after my order has been placed?
Yes, you should. If you do not receive a confirmation in your email inbox please check your “Junk, Spam or Deleted” Folder. Please check these folders, prior to contacting our Customer Service Department.
Use of Site
By use of this Rocky Brands (“Rocky”) website (the “Site”), you agree to all of the terms, conditions, and notices contained or referenced in this Site (the “Terms and Conditions”). If you do not agree to these Terms and Conditions, do not use this Site. Rocky reserves the right to update or revise these Terms and Conditions.
Copyright
The entire content of this Site is protected by copyright. You may not copy, distribute, or create derivative works from any part of this website (including its graphics, pictorial matter, and text) without the prior written consent of Rocky unless otherwise expressly permitted by the Site.
Trademarks
ROCKY ® and the Ram’s Head Design; Durango with cowboy design; Georgia with Eagle design are registered trademark of Rocky.
No Confidentiality
Should you choose to contact Rocky through the “Contact Us” link with any information, feedback, data, questions, comments, suggestions or the like regarding the content of this Site, the content of any such response shall be deemed not to be confidential and Rocky shall be free to reproduce, use, disclose and distribute the response to others without limitation or compensation, provided that Rocky will always comply with its Privacy Policy posted on this Site.
Rocky Mail Sections
Should you submit your contact information through the “Rocky Mail” link, or should you choose to leave the checkmark in the box next to the words “subscribe to the Newsletter” when contacting Rocky through the “Contact Us” link, you agree to receive periodic promotional emails relating to product information, coupons, and discounts offered by Rocky and the wholly owned subsidiaries of Rocky Brands, Inc.
No Guaranty of International Service or Compliance
This Site was designed for and is operated in the United States. If this Site is viewed internationally, you are responsible for compliance with applicable local laws.
Disclaimer of Warranties
The material in this web site is provided “as is,” without any kind of warranty. The material on this web site is not a warranty as to any product or service provided by rocky outdoor gear, rocky brands, inc., or any of the rocky brands, inc. Subsidiaries. Warranties, if any, accompany the product or service when purchased by a customer.
Free Shipping
We offer free shipping on orders over $50 (pre-tax) that are being shipped domestically. Orders using our free shipping service are typically shipped via FedEx Ground Economy. This service utilizes FedEx to ship it close to your delivery location with USPS making the final delivery.
Expedited Delivery
Expedited delivery services are available. Estimated delivery dates on these services is under the assumption orders are placed during business days before 1:00pm (EST). Orders placed after 1:00pm (EST) or on Saturday or Sunday will be processed the next business day.
Shipping to Armed Forces Locations
We offer deliveries to all Armed Forces Locations. These shipments are delivered utilizing USPS. To ship to these locations, you will need:
