How do I return my product to ecobee?
Product should be returned to the following address: ecobee Limited, c/o CFS, Branch 40 – USCS, 415 East Lies Road, Carol Stream IL 60188. If the returned Product is found by ecobee to be defective and Customer is otherwise eligible to receive a replacement product, no amount shall be charged to Customer’s credit card; or
What happens if my ecobee product is defective?
Upon receipt of the defective Product, ecobee will ship an equivalent replacement product to Customer, provided the returned Product is found by ecobee to be defective and Customer is otherwise eligible to receive a replacement product. ecobee’s sole responsibility shall be to repair or replace the Product within the terms stated above.
What is ecobee’s warranty?
ecobee warrants that for a period of three (3) year from the date of purchase by the consumer (“Customer”), the new ecobee SmartCamera (the “Product”) shall be free of defects in materials and workmanship under normal use and service. During the warranty period, ecobee shall, at its option, repair or replace any defective Products, at no charge.
What is ecobee's liability policy?
ECOBEE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND, INCLUDING ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING, DIRECTLY OR INDIRECTLY, FROM ANY BREACH OF ANY WARRANTY, EXPRESS OR IMPLIED, OR ANY OTHER FAILURE OF THIS PRODUCT.
Can you return an ecobee?
If you are not completely satisfied, you can return your ecobee product within 30 days for a full refund—no questions asked.
How long is ecobee warranty?
3-Year Limited Warranty ecobee warrants that for a period of three (3) years from the date of purchase by the consumer (“Customer”), the ecobee thermostat (the “Product”) shall be free of defects in materials and workmanship under normal use and service.
Why is my ecobee not working?
Open the panel on your furnace to expose the control panel where your thermostat wires are connected. Most systems have a purple 3 or an orange 5 amp fuse on the board—check this fuse to ensure that it's intact. A blown fuse will have to be replaced. Once a blown fuse is replaced, the ecobee should power back on.
How do I contact ecobee?
Need to talk?Contact Support. Send us a message.Toll Free. 1-877-932-6233.International. 1-647-428-2220.Support for building managers. 1-833-285-1119. Security team. If you're a security researcher, please use our public PGP key when sending us sensitive information.
How do you remove ecobee from walls?
To remove the ecobee backplate, carefully remove your thermostat from the backplate by putting your thumb and index finger on the backplate. Then, pull against the ecobee thermostat. Remove the screws from the backplate to remove it from the wall.
Why did my Ecobee thermostat turn off?
Your forced air furnace may be overheating. This is one of the most common causes of an ecobee thermostat losing power during heating season. Common symptoms include: The thermostat screen will "shut off" or the screen will go completely black intermittently, usually while the thermostat is calling for heat.
How long do ecobee thermostats last?
Ecobee thermostats can last up to ten years, but of course, how long they last depend on how frequently you use them.
Does ecobee work if Wi-Fi goes out?
The short answer is yes. Even without a Wi-Fi connection, your ecobee will still function as a traditional thermostat; it will engage your equipment as needed and maintain your comfort set points.
How long do smart thermostats last?
A Nest thermostat is a smart device that controls the home temperature. It can last up to 10 years, but the batteries have a lifespan of 2 to 3 years. Although some models are rechargeable, the device depends on the batteries' condition. Use the thermostat properly to prolong the batteries' life.
Is ecobee a Canadian company?
ecobee is a Canadian home automation company that makes smart thermostats, temperature and occupancy sensors, smart light switches, smart cameras, and contact sensors.
Does ecobee have an outdoor camera?
Activity Zones and a Window Mode - the ability to turn off the infrared LEDs so you can place the camera up against a window as a semi-outdoor cam - round out the features. There are no built-in alerts for motion or person detection, until you pay for Haven, Ecobee's home monitoring subscription service.
Why is my ecobee calibrating?
The “Calibrating” message on your Ecobee thermostat screen indicates that it is measuring the current indoor temperature. Ecobee calibrates once it's installed initially or when it reboots, and it typically takes around 5 to 20 minutes.
How do I register my Ecobee thermostat warranty?
Registering using the ecobee appDownload the ecobee App on your phone and select Create an Account. ... Fill out the necessary fields, accept the Terms and Conditions, and select Create account.Give your home a name and enter your home address. ... Tap on Add a Device and select Register a device on the pop-up menu.More items...
Why is my ecobee screen black?
Check the Power Wire: The Ecobee needs to be connected to the wire source properly. Ensure that the power wire is connected to the R terminal securely. Check the other connections by gently pulling the wires to confirm they are secure.
Why is my ecobee calibrating?
The “Calibrating” message on your Ecobee thermostat screen indicates that it is measuring the current indoor temperature. Ecobee calibrates once it's installed initially or when it reboots, and it typically takes around 5 to 20 minutes.
Does Nest have a warranty?
If you purchase your Nest thermostat from Google or an authorized reseller, it comes with a standard warranty: Nest Thermostat: a standard one-year warranty. Nest Thermostat E: a standard one-year warranty. 3rd gen The Nest Learning Thermostat: a standard two-year warranty.
Hardware Warranty Center
All devices made by ecobee come with a limited warranty. This includes products bought on ecobee.com and from authorized retail stores. FInd your device's warranty in the device warranty center.
Orders, Shipping, and Return Policy FAQ
This FAQ is for orders placed on ecobee.com. An ecobee device purchased from one of our retail partners, must be returned to the retailer.
Shop now, pay later with Klarna
ecobee has partnered with Klarna to give you a better shopping experience. Klarna allows you to split your purchase into 4 interest-free payments. Find out how to use it in this FAQ.