How does Etsy return policy work?
Most legit shop owners will cover the following basics within their return policies:
- The time frame you have to return the item
- Whether a full or partial refund will be provided
- Condition the item needs to be returned in
- Fees, if any, to be charged to the buyer for return
- How the return should be handled in an Etsy review of the seller
How to refund on Etsy?
To request a refund, contact the shop:
- Sign in to Etsy.com and go to Your account. On the Etsy app, sign in and tap You.
- Go to Purchases and reviews.
- Select Help with order next to the order you’re interested in. ...
- Select Message Seller.
- In the text box that appears, l et the seller know that you’d like a refund.
- Select the arrow icon or Enter to send. ...
How to return or exchange an item on Etsy?
To coordinate a return:
- The buyer can purchase the shipping label either online from their preferred shipping carrier or at a location near them.
- Wait for the package to be returned.
- Refund the order. On Etsy, you can’t refund an order for more than the original amount paid. ...
How to view Etsy returns?
Specifically, scroll to the bottom of the sellers store page and look for the “Returns & Exchanges” section. Conversely, on the Etsy app tap About and then go to Returns and exchanges. What is the Average # of Return Days on Etsy? From having shopped on Etsy for years, the average number of return days seems to be 30 days.
See more
Do Etsy sellers have to accept returns?
How do refunds and returns work on Etsy? Sellers aren't required to accept returns, exchanges, or provide a refund unless stated in their shop policies. Go to the shop's homepage and scroll to the bottom to see the shop's policies.
How do I return something to Etsy as a seller?
To start a return using Etsy return labels:On Etsy.com, click Shop Manager.Click Orders & Shipping.Click the Completed tab.Click Create return label under the original shipping label number on the order.Enter the package details. ... Click Create return label.More items...
How long do you have to return on Etsy?
Etsy allows refunds within 180 days of the transaction. If more time passes, you'll have to negotiate a refund with the seller off the platform. Refunds are issued in the original form of payment or Etsy credit.
Does Etsy guarantee refunds?
Buyers may receive a full refund for purchases that never arrive, arrive damaged, or do not match the listing description. If an order does not meet the following expectations, you may receive a full refund, including all taxes and shipping costs. Items are delivered, and arrive when expected.
Who pays for returns on Etsy?
Etsy is a venue made up of independent sellers who run their own shops. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns.
Does opening a case on Etsy hurt the seller?
Yes, opening a case on Etsy does hurt the seller. Even if the seller wins the case and doesn't have to issue a refund, they'll still be penalized on Etsy for having an open case. Etsy states that cases opened against a shop in the past four months can hurt the shop's visibility in searches.
How do I issue a no refund on Etsy?
Go to Shop Manager> Settings > Info & Appearance > Policies. Select the switch icons to show whether or not you accept returns, exchanges, or cancellations. Type or change any other policies for returns or exchanges in the details textbox. If you have an existing refund policy, you'll see it here.
What happens if Etsy seller doesn't respond?
If an Etsy seller doesn't respond to a message within 48 hours, send another message, or use an email address to verify that the original message wasn't received. It's possible that the first message didn't get delivered, so it's important to check before reacting negatively.
How do you return a package?
0:011:31How to Return Mail - YouTubeYouTubeStart of suggested clipEnd of suggested clipSome vendors require a return merchandise authorization or RMA that permits the recipient to returnMoreSome vendors require a return merchandise authorization or RMA that permits the recipient to return a product policies. May vary between vendors. So it's important to read return policies carefully.
Where is shop manager on Etsy?
Click right on the listing number to get right to Shop Manager > Listings.
What happens if Etsy seller doesn't respond?
If an Etsy seller doesn't respond to a message within 48 hours, send another message, or use an email address to verify that the original message wasn't received. It's possible that the first message didn't get delivered, so it's important to check before reacting negatively.
How do I open a case on Etsy?
To open a case:Sign in to Etsy.com and go to Your account. ... Go to Purchases and reviews.Select Help with order next to the order you're interested in. ... Select Still need help? ... Select Yes, I want to open a case.Choose your reason for opening a case and select Next.Provide the supporting details for your case.More items...
How long does it take for an Etsy refund to be issued?
Etsy allows refunds within 180 days of the transaction. If more time passes, you’ll have to negotiate a refund with the seller off the platform. Refunds are issued in the original form of payment or Etsy credit. Shipping refunds are only issued in Etsy credit if the company administers them.
Why is it so hard to return items on Etsy?
Returning items on Etsy can be difficult because you’re not dealing with the company but with the seller on this online platform. The company is only a mediator that finds solutions for issues between buyers and sellers. Every seller or shop has different return and refund policies.
What happens if a seller doesn't accept my return?
If the seller doesn’t accept your return, the product is not as described, or it was delivered late or not delivered at all, you can initiate a return with Etsy. In case the seller’s return policy doesn’t state anything about returns, they can deny your request.
Can you return merchandise that was delivered late?
Authenticity. You can only return merchandise that was delivered late if: You ordered the items for a specific event or date. They become useless after the date. Seller didn’t adhere to their processing and shipping policy or the date you agreed on via Messages on the platform.
What Is Etsy Return Policy?
When it comes to returns, Etsy is unique in the sense that the website itself doesn’t have a blanket return policy. Each seller is in charge or their own orders, including making decisions regarding cancellations, refunds, and returns.
How To Return My Etsy Products
If you receive an Etsy product that you’re not happy with, the first thing to do is go to the Etsy store where you bought it and read the shop’s policy on returns/refunds.
How Strict Is The Etsy Return Policy?
The policies are dependent upon the seller in question, so there is no one size fits all answer to this query.
Etsy Exchange Policy
The Etsy exchange policy varies from seller to seller. Some sellers may not agree to exchanges, and some may be perfectly fine with this.
Etsy Refund Policy
Since each shop owner can set their own policies, their refund policies will vary depending on which shop you purchased an item from and also your reason for the return/refund.
Does Etsy Accept Returns After 30 Days?
This depends on the personal policy of the seller from whom you purchased the item. Some stores don’t accept any returns, some will only accept them within one week, and some will allow for returns whenever.
Does Etsy Have Free Returns?
If the seller from whom you purchased your item accepts returns, you will have to reach an agreement with them regarding return fees. It is possible that they will cover the fees but it is equally possible that you will have to.
2. Communicating with Other Etsy Members
You can use Etsy’s Messages (“Messages”) tool to communicate directly with sellers or other Etsy members. Messages are a great way to ask sellers any questions you have about an item or an order. Messages may not be used for the following activities:
3. Purchasing an Item on Etsy
When you buy from a shop on Etsy, you’re directly supporting an independent business, each with its unique listings, policies, processing times, and payment systems. By making a purchase from a seller on Etsy, you agree that you have:
4. Leaving a Review of an Item
Reviews are a great way to learn about a seller’s items, help good sellers build a strong reputation, or help warn other buyers about a poor experience.
5. Creating and Uploading Content
As a member of Etsy, you have the opportunity to create and upload a variety of content, like Messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:
6. Reporting a Problem with an Order or Returning an Item
Although Etsy is not directly involved in a transaction between a buyer and a seller, we provide a case system in the unlikely event that your order does not go as expected. By using Etsy’s case system, you understand that Etsy may use your personal information for the purpose of resolving disputes with other members.