Warranty Claims
- Start your warranty/return. We strive to respond to all inquiries within 24-48 business hours. ...
- 30-day Guarantee. You may exchange or return merchandise purchased within 30 days of the purchase date*. ...
- Warranty. JLab strives to build every headphone and earbud with the highest attention to detail and craftsmanship.
Full Answer
How do I return or exchange my JLAB product?
You may exchange or return merchandise purchased within 30 days of the purchase date*. Please contact JLab if you would like to initiate a return or exchange: Call us at 1-405-445-7219, support@jlabaudio.com or complete the form at the bottom of this page.
Where can I get help with my JLAB products?
If you need help with your JLab products, visit the support section of the product you own or check out one of these articles: International customers (outside the US) please Click Here. Holiday closures: Labor Day, Thanksgiving Day and day after, Christmas (Dec. 24-25), New Year's (Jan. 1)
Does JLAB charge for international warranty claims?
JLab is not responsible for any shipping costs associated with any warranty claims and will be up to the claimant to ship their item to JLab. For all international warranty claims it is required the customer return any suspected defective item to JLab for all claims.
What's new at JLab for back to school?
It's back-to-school season and JLab has you covered for all your audio needs! Check out our back-to-school collections and sale! Wireless over-ear kids headphones with 35+ hours playtime and new shared/wired mode.
How do I return JLab headphones?
You may exchange or return merchandise purchased within 30 days of the purchase date*. Please contact JLab if you would like to initiate a return or exchange: Call us at 1-405-445-7219, support@jlabaudio.com or complete the form at the bottom of this page.
How do I replace my JLab earbud?
PAIRING NEW / ADDITIONAL BLUETOOTH DEVICES: When earbuds are powered off, press and hold Right Earbud button 10+ seconds. The earbud will flash blue and white indicating it is ready to pair to your Bluetooth device. Once connected, turn on Left Earbud to auto connect both earbuds.
Is JLab a Chinese company?
JLab Audio is an American consumer audio brand founded in 2005. The company began by making value priced in-ear headphones, but has since expanded to include premium in-ear and over-ear headphones, as well as wireless headphones and Bluetooth speakers. Carlsbad, California, U.S.
What do you do if one of your JLab earbuds stop working?
Resetting JLab JBuds Air Put both earbuds in the case, then “forget” the earbuds from your connected bluetooth device. Next, quickly tap on one earbud 7 times (while it is still in the case). The earbud should blink blue 4 times. Then, quickly tap on the other earbud 7 times (while it is still in the case).
Why do my JLab earbuds keep cutting out?
A low battery is likely causing your JLab earbuds to disconnect. However, there could be a weak WIFI or data signal, an incompatible device, or you might be outside of the Bluetooth range. Also, it is possible that, if your earbuds are paired to an old device, that device could be requesting to connect.
How can I make JLab Jbuds louder?
LEFT EARBUD TURN ON / OFF: Press & hold 5+ seconds. VOLUME UP: 1 click.
What does JLab stand for?
The JROTC Leadership & Academic Bowl (JLAB) is a nationally recognized academic competition created exclusively for JROTC students.
Is JLab a good brand?
Tl;dr: The Jbuds are a must buy if you're looking for an affordable alternative to Apple Airpods while still maintaining good sound quality. They are comfortable/secure in the ear, and possess a decent charge time/battery life.
Are JLab and JBL the same?
The JBL are better-built, more comfortable, and have better noise isolation. Their sound profile is more neutral out-of-the-box, though some listeners may appreciate the JLab Audio's bass-heavy sound profile. However, the JBL have a parametric EQ and presets so you can customize their sound, unlike the JLab Audio.
How do I fix JLab Go air not charging?
If the JLab Go Air earbuds aren't charging, it could be that the charging ports aren't securely fastened; this can easily be fixed by loosening the two screws in the charging port and gently repositioning it. Without doing this, there's a strong possibility that you won't be able to charge your earbuds with ease.
Can you use only one JBUD air?
The right earbud is the primary, so powering it on connects to your bluetooth source. When you power on the left bud, it connects to the right one. So you can put the right one in and just use it, but you cannot use the left one without the right one connected.
Why won't my JLab earbuds turn on?
Ensure That They Are Fully Charged A drained battery means that these headphones absolutely will not turn on. When you find yourself wondering “What do I do if my Bluetooth headphones wont turn on?”, check the battery. JLab headphones normally take about 90 minutes to charge up to full.
Can you use only one JBUD air?
The right earbud is the primary, so powering it on connects to your bluetooth source. When you power on the left bud, it connects to the right one. So you can put the right one in and just use it, but you cannot use the left one without the right one connected.
How do I find my lost JBuds?
The Find MyHeadset app enables you to search for your headset in two ways:Send a Tone - If you think your headset is powered on and within 33 feet of your phone, choose Send Tone to play a sound file through your headset.Use BackTrack - This feature remembers where your headset was last in use.
Does JLab have an app?
The JLab EPIC AIR ANC True Wireless Earbuds also comes with its own app. It is available for Apple and Android devices. Just download and run the app to apply the features to your phone.
What are Cush fins for earbuds?
Cush Fin™ Technology allows each person to get a customized, secure fit. The Cush Fin fits into the outer ear and provides support for the earbud housing in multiple locations while adjusting to each ear. We incorporate Cush Fin Technology into the Epic Wired Earbuds, Core Earbuds and JBuds Pro, all in-ear headphones.
How long is JLab warranty?
JLab warrants that our products will be free from defects in materials and workmanship for a period of two years. We make no other warranty, express or implied, and any implied warranty of merchantability or fitness for a particular purpose which exceeds the foregoing warranty is hereby disclaimed.
What does JLab claim?
For claims, JLab requires a proof of purchase to confirm that items were purchased through said authorized retailers and will not extend any warranty coverage to non-authorized retailers products. “Fraud or Misrepresentation” means misrepresenting any fact related to a warranty claim to JLab, including the nature of the defect, ...
Is JLab responsible for shipping?
DEFECTIVE PRODUCTS MAY BE SUBJECT TO ENGINEERING ANALYSIS AND RECYCLING, AS PART OF OUR CONTINUED COMMITMENT TO IMPROVING THE QUALITY OF OUR PRODUCTS AND THE ENVIRONMENT. JLab is not responsible for any shipping costs associated with any warranty claims and will be up to the claimant to ship their item to JLab.
Does JLab have a warranty?
JLab provides a Limited Lifetime Warranty against Manufacturing Defects for all authentic JLab Products. If a Product contained a Manufacturing Defect when it was purchased from an Authorized Dealer, JLab, at its sole discretion, will (i) repair, (ii) replace, or (iii) provide a Warranty Credit for the Product on the JLab online store. The amount of the Warranty Credit shall be equal to current price as reflected in our online store Jlab.com. JLab reserves the right to inspect any Product subject to a warranty claim to determine, at its sole discretion, whether the claimed defect is a Manufacturing Defect or otherwise.
Can you use JLAB store credit?
Answer: We use a store credit to jlab.com to cover warranties. Essentially, you send us your JLab product and we process your claim accordingly. Once we process your claim, you will get a store credit code emailed to you. You can use your store credit towards anything (!) in our online store or replace the original item.
Does a 2 year warranty start over?
Answer: For any of our items that fall under our 2 Year Limited Warranty, your warranty does not start over if you get a replacement. Your warranty starts from your original purchase (where you purchased the item for monies) and would end one year from that date.
Does JLab ship international warranty?
For all international warranty claims it is required the customer return any suspected defective item to JLab for all claims. JLab is not responsible for any shipping and customs charges incurred for claims and it will be up to the customer to provide shipping both ways for all claims.
Does a store credit expire?
Your credit does not expire! If you use your store credit towards a more expensive item, you would be responsible for the difference and if you use it on a lesser item the remainder of your credit would no longer be valid (unless you add something more to your cart).
Does a 2 year warranty start over?
Answer: For any of our items that fall under our 2 Year Limited Warranty, your warranty does not start over if you get a replacement. Your warranty starts from your original purchase (where you purchased the item for monies) and would end one year from that date.
Does JLab have a warranty?
JLab provides a Limited Lifetime Warranty against Manufacturing Defects for all authentic JLab Products. If a Product contained a Manufacturing Defect when it was purchased from an Authorized Dealer, JLab, at its sole discretion, will (i) repair, (ii) replace, or (iii) provide a Warranty Credit for the Product on the JLab online store. The amount of the Warranty Credit shall be equal to current price as reflected in our online store Jlabaudio.com. JLab reserves the right to inspect any Product subject to a warranty claim to determine, at its sole discretion, whether the claimed defect is a Manufacturing Defect or otherwise.
Does JLAB use store credit?
Answer: We use a store credit to jlabaudio.com to cover warranties. Essentially, you send us your JLab product and we process your claim accordingly. Once we process your claim, you will get a store credit code emailed to you.
Is JLab responsible for shipping?
DEFECTIVE PRODUCTS MAY BE SUBJECT TO ENGINEERING ANALYSIS AND RECYCLING, AS PART OF OUR CONTINUED COMMITMENT TO IMPROVING THE QUALITY OF OUR PRODUCTS AND THE ENVIRONMENT. JLab is not responsible for any shipping costs associated with any warranty claims and will be up to the claimant to ship their item to JLab.
