How to dispute a Kroger claim?
Before commencing any arbitration proceedings under the Terms, you must first present your claims or disputes to Kroger by calling 1-800-KRO-GERS (1-800-576-4377) and asking for the customer service department and allowing Kroger the opportunity to resolve the claims or disputes. If your claims or disputes are not resolved within sixty (60) days, you may commence arbitration proceedings in accordance with the Terms.
What to do if you have paid for something missing from your order?
If any product in your order for which you have paid is missing from the items you received please contact the store from which you picked up or placed your order, the address and telephone number of which appears on the receipt you receive with your order and/or by email. At the store’s option the missing items will be made available to you for pickup or will be delivered to you instead of offering you a refund. Refunds will be credited to the payment card used to purchase the order.
Can you return an item to Kroger?
16. RETURN POLICY. We offer refunds, store credits, and exchanges for in-store, Pickup, Delivery and other Kroger e- commerce services. If you discover a problem after you receive your order, you can return any wrong or unacceptable item directly to your local store or contact us by phone at 1-800-KRO-GERS (1-800-576-4377) or send us a message by clicking here. Proof of purchase may be required. We reserve the right to refuse returns for expired or consumed items, where abuse or fraud is suspected, and/or if prohibited by applicable law.
Does Kroger accept digital coupons?
We accept valid digital and paper coupons for all Pickup orders when you pick up your order, but not for Delivery orders. This includes loyalty coupons, manufacturer’s coupons and special store coupons. Please present your valid paper coupons and non-Kroger digital coupons to the associate when you pick up your Pickup order. Digital coupons linked to your Loyalty Card are automatically applied to your order.
Fee-Free Government Paper Check Cashing
We’re waiving the cashing fee for all government-issued paper checks. So visit Money Services at your store, and we’ll help you save time and money with FREE government paper check cashing.*
Return Policy Update
Effective July 13, 2020, all Kroger Family of Stores can accept returns of items purchased at any Kroger Company Family of St ores location within a 14 day window of purchase. View Policy.
Pharmacy
Our pharmacy drive thru and walk-up services remain operational and staffed to meet your needs. Find Pharmacy hours, service information and more. View hours & Services.
The Little Clinic
The Little Clinic remains dedicated to providing customer-focused health care to our communities. Get the latest updates on our services, including virtual care options. See Clinic Updates.
Facial Coverings Now Required In-Store
As an employer, grocery provider and community partner, we have a responsibility to help keep our associates, customers and communities safe. According to the CDC, wearing a facial covering, combined with social distancing and frequent hand washing, has been scientifically proven to reduce the spread of COVID-19.
Customer Capacity Limits
To further encourage physical distancing, we are limiting the number of people in our stores at a time to 50% or more of the building code’s calculated capacity. QueVision, our industry-leading technology system that uses sensors and predictive analytics, helps us to monitor and maintain safe traffic flow in and out of our stores.
Enhanced Cleaning Procedures
Our stores are cleaning commonly used areas more often, including cashier stations, self-checkouts, credit card terminals, conveyor belts and food service counters, and cleaning shelves when restocking products.
How is Kroger supporting communities and families in need?
The company, The Kroger Co. Foundation and The Kroger Co. Zero Hunger | Zero Waste Foundation have committed more than $10 million in grants to support communities during the COVID-19 pandemic. Our family of stores is also continuing to donate food and funds to local food banks and advance hunger-relief efforts like Kroger's Dairy Rescue Program.
What are Kroger’s store hours?
These steps have allowed us to expand store hours in select areas to safely meet the evolving needs of our customers as the country moves toward reopening.
Has Kroger implemented product purchase limits?
To ensure all our customers have access to what they need, we’ve temporarily set purchase limits on certain categories of items that are in high demand. These purchase limits are also applied to orders placed on our app or website.
Is Kroger offering product samples?
We suspended product sampling for several months and plan to resume in cities where local ordinances permit it.
How is Kroger responding to the U.S. coin shortage?
We remain committed to providing our customers with an uplifting shopping experience and the freedom and flexibility to choose their payment method, including cash, during this unprecedented time.
Can customers bring reusable bags to Kroger?
As part of our Zero Hunger | Zero Waste commitment to end hunger and eliminate waste in our communities by 2025, we continue to allow our customers to use reusable shopping bags, provided there is not a state or local ordinance that prohibits use. We encourage our customers to frequently clean and wipe down their reusable shopping bags to help us maintain a safe shopping environment.
Has Kroger suspended associate business travel?
We have significantly decreased commercial air travel. We continue to closely monitor events and adjust our guidance accordingly. In lieu of traveling, we recommend our associates use video or audio conference tools for internal meetings as well as communication with suppliers and partners
How do I know if I’m placing an order with a third-party seller?
Look for “Sold & Shipped By” and the seller’s name on the product page. We’ll also separate Kroger items from third-party items in checkout.
What kind of discounts do you offer for Ship products?
We offer ongoing promotions (also called promo codes) for our Ship products. Each promotion has its own terms and conditions, as well as expiration dates. But you can view specific details on each promotion. Just visit our Promotions page to see our current offerings.
How long will it take to receive my order?
But we do our best to provide you with quick, convenient options! In general, you can choose to get your shipment in as little as 1-3 business days.
What do I do if I don’t get everything I ordered?
If there’s a problem with your order, please contact our Customer Service team at 1-800-KROGERS (1-800-576-4377). We’re available Monday through Friday, 8am to Midnight EST, and Saturday and Sunday, 8am to 9:30pm EST.
Can I buy items in bulk?
Absolutely! One of the benefits of Ship is being able to buy lots of your staple items all at once. We don’t offer wholesale discounts, however.
Will my shipment arrive in one package?
Not always. But if multiple packages are shipped, you can track each one separately. Just go to “My Purchases,” select the order in question, and check the tracking information for each package. You can also follow the tracking links in your confirmation email.
What happens if the order total is negative from coupon use?
If the order total is negative from coupon use the balance will be added to merchandise return card
Do coupons have to be accepted at face value?
All coupons will be accepted at face value on the purchase of the correct description on the coupon:
Can digital coupons be added back?
Digital coupons and offers are deducted from a Customer’s total purchase prior to paper coupons or any other discounts, and cannot be added back or removed once the Card has been scanned.
Does Kroger accept digital coupons?
The Kroger Co. Family of Stores accepts paper and digital coupons. Customers who choose to participate in the digital coupon program are required to have a digital account with a valid, active Plus Card. Kroger Co. Associates or partners are prohibited from setting up or otherwise maintaining a digital account not specifically linked to that Associate or the Associate’s household.
How long does it take to return a Kroger item?
All Kroger Co. Family of Stores can accept returns of items purchased at any Kroger Company family of stores location within a 30-day window of purchase.
Can Kroger refund WIC?
WIC Returns - Kroger Company family of stores cannot provide refunds for any items which have been purchased with WIC. Any items purchased on WIC can be exchanged for the exact same item.
Can you return baby formula?
Baby Formula Returns - Customers must have a receipt in order to refund / exchange baby formula. Baby formula purchased using WIC cannot be returned due to USDA regulation, but can be exchanged for the exact same item (Example: a damaged or dented item may be exchanged for the exact same product).
