Return Policy
- Call us to arrange for any returns at 1-844-987-3673 or you may email customer service at parts@oemford.parts.
- A copy of the invoice will need to be included with the return.
- There is a 20% restocking fee charged against all returned parts.
- Parts ordered without adequate VIN information are not eligible to be returned.
Full Answer
How do I return a leased vehicle to a Ford dealer?
Your appointment to return your lease vehicle on or before your scheduled lease-end date If your vehicle is in need of any repairs, your Ford Dealer has expert techs and quality service along with Original Equipment Manufacturer (OEM) parts to help ensure your vehicle is ready for return.
What happens if I return a Ford vehicle without prior approval?
Ford Credit and the Administrator will not be responsible for any vehicle returned without prior approval. I lost my job, does that mean I can cancel my primary insurance coverage?
What is the maximum amount I can return with Ford Credit?
The difference between the value of your vehicle and the amount you owe will be waived/paid, subject to the maximum limit of fifteen thousand dollars ($15,000) upon returning your vehicle. If a balance remains, you must pay Ford Credit via certified check when returning the vehicle to the dealership.
Can you return a used car after signing a contract?
For the most part, once the contract has been signed, you cannot return the vehicle. That said, there are some used car dealerships, such as CarMax, that have a seven-day return policy, but those are the exception rather than the rule.
How to return a car to a dealer?
What happens to your vehicle before you return it?
About this website
Does Ford have a 30 day return policy?
Your Ford Direct car comes with a 30-day, 1,000 miles (whichever is sooner) exchange plan. So if, for any reason, you want to change your vehicle you can, as long as it is: Returned to the Dealer you bought it from.
Can you return a vehicle to Ford?
Ford Promise covers 2019, 2020 and 2021 models Ford will allow customers who buy or lease through Ford Credit to return the vehicle within the first year if they lose their jobs. The Ford Promise vehicle return program builds on earlier offers to cover the first three payments and defer three more.
Can you return a brand new Ford?
Yes, Ford will let you return a newly purchased car within a one-year time frame if you lose your job -- with a few caveats.
Are Ford orders refundable?
You may cancel your Reservation and request a refund online at owner.ford.com. If you cancel your Reservation before you order your vehicle, the full Reservation Deposit will be credited back to your credit card within 10 business days.
How does a Ford buyback work?
The Ford Promise program will take back a customer's vehicle if they lose their job in the first year after buying it. Under the newly announced Ford Promise program, Ford will buy back a customer's vehicle if they lose their job involuntarily within a year after buying a new, used, or Certified Pre-Owned vehicle.
Can I return a Ford leased car to different dealer?
*If you have moved and it is no longer convenient to return to your originating dealer (the dealership which originated your lease), you may return or purchase your lease vehicle through any participating Ford Dealer.
Can I return my car to the dealer within 30 days?
Problems with cars bought from dealers You have a right to reject something faulty and you're entitled to a full refund within 30 days of purchase in most cases. After 30 days, you lose the short-term right to reject the goods.
Can I back out of a car deal after signing?
The vast majority of car dealers have no written policies that allow you to rescind the purchase agreement you've signed. This means your only recourse is to plead your case. You can say that you have discovered you don't like the car or that it will stretch your budget and put you in dire financial straits.
Can I cancel a car contract after signing?
Once you have signed the financing contract, you have 2 days to cancel it, providing that you have not taken possession of the vehicle. This period begins when both you and the merchant are in possession of a copy of the contract.
Can you cancel a Ford car order?
Cancellations can be done online or at your Ford Dealer. If your reservation is canceled you will be refunded your deposit fee within 7-10 business days.
Can I cancel a new car order and get my deposit back?
Generally, there is no cooling-off period when you buy a car from a dealership. If you visit the dealer and buy a car that you have seen at the dealership, even if the actual sale takes place off-premises, then you have bought that car and there is no legal basis to cancel your order and get your deposit back.
Can you cancel a Ford factory order?
Yes you can cancel the order and get a refund. Don't concern your self with the truck being built, Ford will surely sell it. Onward!
How long does it take to get a refund from Ford?
A: Generally reimbursement requests are processed in about 60 days. If you have not received a response regarding your request after 60 days.
Can I change my Ford order?
After ordering your vehicle online, you will need to contact the dealer to update or change your vehicle order. Once you receive notification that your vehicle has been assigned for production, no further changes can be made.
Can I cancel my Ford Maverick order?
Yes. You can cancel your reservation at any time and receive a full refund. * You can do this in your account at ford.com. If for some reason you can't process the cancellation online, you can contact a Ford Customer Experience Representative at 800-392-3673 (Ford U.S.).
Is Ford Maverick deposit refundable?
First of all, if you want to put in a reservation, it will only cost you $100, and that deposit is fully refundable if you should decide suddenly that you don't need this little Ford in your life for any reason. You can put in your reservation at www.Ford.com/Maverick.
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Ford Auto Loan Payoff Address - Dealer and Consumer Payoff
Ford Motor Credit payoff address. PO Box. Overnight. Physical. Additional addresses: Lienholder - Titling - Insurance Loss Payee. F&I payoffs.
How to return a car to a dealer?
When you return your vehicle to your originating dealer,* remember to bring any repair receipts along with all keys and key fobs. To fulfill your lease obligations, please remember to: 1 Satisfy any remaining financial obligations 2 Facilitate lease-end requirements including reviewing and signing the Odometer Statement (required by federal law) 3 Complete your vehicle return transaction
What happens to your vehicle before you return it?
Before you return your vehicle, its overall condition will be evaluated to determine if there is any Excess (or chargeable) Wear and Use. To help you assess the condition of your vehicle and excess mileage at any time during your lease, please refer to Wear and Use.
Return Policy
Call us to arrange for any returns at 1-844-987-3673 or you may email customer service at parts@oemford.parts.
Cancellation Policy
An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
Refunds Policy
All processed returns are refunded to the method or card associated with the purchase of the returned parts. We make every effort to submit the refund
How much can you pay for a Ford credit card when you return it?
The difference between the value of your vehicle and the amount you owe will be waived/paid, subject to the maximum limit of fifteen thousand dollars ($15,000) upon returning your vehicle. If a balance remains, you must pay Ford Credit via certified check when returning the vehicle to the dealership.
When is Ford Promise available?
The Ford Promise is available on 2019/2020/2021 new, demo, used, and CPO vehicles. These vehicles must be purchased or leased at a participating Ford dealer from June 26, 2020 to September 30, 2020 (the “Program Period”) and must be financed through Ford Credit.
How long does it take to get unemployment benefits after a car purchase?
Under the Program, customers must have a qualifying involuntary job loss which occurs thirty-one (31) to three hundred sixty-five (365) days after vehicle purchase, be eligible for state unemployment benefits, and provide proper notification within thirty (30) days of qualified involuntary job loss.
Do you have to have your car fully insured when you return it to Ford?
No, you are required to keep your vehicle fully insured under your retail installment contract until your vehicle has been returned to the designated return location. Ford Credit and the Administrator will not be responsible or liable for any uninsured vehicle.
Do you have to have insurance on a Ford vehicle?
No, you are required to keep your vehicle fully insured under your retail installment contract or lease agreement, until your vehicle has been returned to the designated return location. Ford Credit and the Administrator will not be responsible or liable for any uninsured vehicle.
Do you have to pay past due payments?
You must also pay any past due payments, any scheduled payments deferred/extended after the origination of your retail installment contract or lease agreement. You must pay these amounts and any amount in excess of the $15,000 program limit. Refer to your Addendum or Certificate for complete details.
Can you return a Ford vehicle without a credit card?
No, you are required to continue to make your scheduled payments until the Administrator has approved your request and you have returned your vehicle to the designated return location according to the Program requirements. Ford Credit and the Administrator will not be responsible for any vehicle returned without prior approval.
What is the cooling off rule?
There is such a rule, but it is primarily meant to protect consumers from high-pressure door-to-door sales tactics. It explicitly doesn't apply to automobiles. If you signed the sales contract, you own the car.
Where to file a complaint against a car dealership?
Your state attorney general's office is another place to look for information on how to file a complaint against a car dealership. The National Association of Attorneys General lists the state attorneys general and their offices' websites. From there you can find information on laws and the complaint process.
Can I return a used car?
But unlike other consumer products, it's not easy to return a car. When it comes to new cars, the answers are "no" and "maybe.". (If you're a used-car buyer, you might have better luck returning the car, but it all depends on the state where you live and the individual dealership's policies.) For new cars, your legal rights can be summed up in ...
How to return a car to a dealer?
When you return your vehicle to your originating dealer,* remember to bring any repair receipts along with all keys and key fobs. To fulfill your lease obligations, please remember to: 1 Satisfy any remaining financial obligations 2 Facilitate lease-end requirements including reviewing and signing the Odometer Statement (required by federal law) 3 Complete your vehicle return transaction
What happens to your vehicle before you return it?
Before you return your vehicle, its overall condition will be evaluated to determine if there is any Excess (or chargeable) Wear and Use. To help you assess the condition of your vehicle and excess mileage at any time during your lease, please refer to Wear and Use.
