A refund will be organised within 14 days once the following criteria has been met:
- The unused goods are in their original packaging, and not damaged in any way.
- Goods are returned to Global Industrial at the cost of the customer.
- Proof of purchase to be supplied.
- 10% Restocking fee will be deducted from the purchase price.
Full Answer
What is Global’s return policy?
Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition, and are subject to 15% restocking fee. Global inspects all returns and reserves the right to refuse credits on damaged, misused or non-resalable items.
What are my obligations when returning a global product?
Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc. Global reserves the right to authorize product returns after 30 days have passed from the invoice date.
How do I return an item sold by global industrial?
Currently, the Online Returns Center can be used only for items sold by Global Industrial. Call Customer Service at (800) 645-2986 to process your return. Please have the following information on hand when calling or using our Online Returns Center: Shipping and handling charges are non-refundable for all returns.
What is global industrial's return policy for damage claims?
In addition, Global Industrial cannot assist you with filing damage claims with your carrier. We have an online return center designed to make returns easy and hassle-free. If you decide not to use the online return center, you can call Customer Service at (800) 645-2986 to process your return.
Is shipping and handling charge refundable?
Can I return an item through UPS without calling?
About this website
Where does global industrial ship from?
Global Industrial has six North American distribution centers located in New Jersey, Georgia, Wisconsin, Nevada, Toronto, and Calgary. In addition, we ship from various third party partners throughout North America.
How do I cancel my global industrial order?
Call Customer Service at (800) 645-2986 to process your return. Please have the following information on hand when calling or using our Online Returns Center: Customer name.
Can I pick up at Global Industrial?
Collect Shipments We will gladly ship via your specified carrier; however, we will not ship with certain carriers due to poor experience. Please note that for freight collect shipments you are responsible for order tracking once freight is loaded onto truck.
What is the number to call for a return?
If you decide not to use the online return center, you can call Customer Service at (800) 645-2986 to process your return. Please have the following information on hand when calling or using our Online Returns Center: Customer Name Invoice Number Serial Number (if applicable) Reason for return.
What is the restocking fee for returns?
Returned merchandise is also must be shipped in original packaging, freight prepaid, unused, and in resalable condition. Returned merchandise is also subject to a 15% restocking fee. Global inspects all returns and reserves the right to refuse credits on damaged, used, or non-resalable items.
What is F.O.B. shipping?
All shipments are F.O.B. shipping point. Shipping method is determined by the size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together. Most items will be sent UPS.
Is a custom cut order non-returnable?
Once you place an order for custom-cut, customer built, or special order items (such as matting, slings, cranes, prefab offices, buildings, mezzanines, assembled lockers and regularly stocked items such as generators, pressure washers, water and trash pumps, snow throwers, radio headsets, striping paint, line stripers, floor care machines, vacuums, custom fabric chairs, or forklifts) your order is considered non-cancelable. Any custom-cut, customer built, or special order items purchased by you are also non-returnable. Leased and hazardous items are also non-returnable. Contact customer service for a complete list of applicable products.
Is shipping and handling refundable?
For all returns, shipping and handling charges are non-refundable. The customer is responsible for shipping charges on the returned merchandise and should ship the product using a method that allows the package to be traced. The shipment should also be insured.
Is Global Industrial liable for loss of data?
In no event shall Global Industrial or any of its subsidiaries or affiliates be liable for indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Does Global Industrial make warranties?
Except as specifically set forth herein Global Industrial makes no warranties, expressed or implied, and disclaims all other warranties, including without limitation implied warranties of merchantability, fitness for a particular purpose, and conformity to models or samples. Some states do not allow limitations on implied warranties so these limitations may not apply to you. The warranties set forth herein give you specific legal rights and you may have other rights that vary from state to state.
What is the phone number to call for return shipping?
If you require an estimate of these return shipping costs, please call Customer Service at (888) 645-2986. If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred. Certain Products are Non-Returnable and/or Non-Cancelable.
What is the number to call for a return?
If you decide not to use the online return center, you can call Customer Service at (888) 645-2986 to process your return. Please have the following information on hand when calling or using our Online Returns Center: Customer Name Invoice Number Serial Number (if applicable) Reason for return.
What is F.O.B. shipping?
All shipments are F.O.B. shipping point. Shipping method is determined by the size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together. Most small package items will be sent UPS.
Is a custom cut order non-returnable?
Once you place an order for custom-cut, customer built or special order items (such as matting, slings, cranes, prefab offices, buildings, mezzanines, assembled lockers and regularly stocked items such as generators, pressure washers, water and trash pumps, snow throwers, radio headsets, striping paint, line stripers, floor care machines, vacuums, custom fabric chairs, forklifts) your order is considered non-cancelable and any custom-cut, customer built or special order items purchased by you are also non-returnable. Leased and hazardous items are also non-returnable. Contact customer service for a complete list of applicable products.
How long does it take to get a refund from Aris Industrial?
All Requests for Refund Returns must be submitted to Aris Industrial within 8 business days of the receipt of your order. Requests for Refund Returns after 8 days of receipt of your order will be declined. All Requests for Refund Returns have a 25% restocking charge. This charge will be deducted from your refund amount.
Does Aris Industrial have a warranty?
As such, Aris Industrial must follow our manufacturer's policies in obtaining an authorization for a Warranty Return. In addition, each of our brands have their own warranty and their own policies for acceptance and allowable timing for warranty returns.
Product Return to an AG-Industrial Store
To return a product to an AG-Industrial store, simply take the product, in its original packaging and/or box, to the store of your choice along with your receipt. AG-Industrial recommends that you take the credit card used to purchase the product so the store can credit your card for the price of the product.
Product Return to AG-Industrial via Shipping
If you are shipping from a location within the United States, and if either (i) AGindustrial.com made a shipping error or (ii) the product was defective when shipped from AGindustrial.com's Fulfillment Center, AG-Industrial will provide you with a prepaid return shipping label.
Is shipping and handling charge refundable?
Shipping and handling charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance and shipment tracking for returned merchandise. For certain returns, UPS Shipping Labels are provided. Please note that while shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason (s) for return. If you require an estimate of these return shipping costs, please call Customer Service at (800) 645-2986. If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred.
Can I return an item through UPS without calling?
If the order is eligible for processing online, you can request a Return Merchandise Authorization form, which is required for all returns. You will be able to print out a UPS Return Shipping Label and an RMA form, and return the item through UPS without calling Customer Service.
