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How to contact light in the box?
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- 16 years' experience in successful complaint resolution
- Each complaint is handled individually by highly qualified experts
- Honest and unbiased reviews
- Last but not least, all our services are absolutely free
Is light in the box legitimate?
While it appears that LightInTheBox is a legitimate business and not just a front for peddling stolen goods or a phishing scam, many Light In The Box reviews tell of difficulties getting the product they ordered or getting their money back. Why is Light In The Box Limited such a big draw?
Is LightInTheBox a legit website?
LightInTheBox is definitely a legit online retailer, but unfortunately, there are some issues with the quality of the products. Issues Related to Refunds Since many buyers have had issues with the products’ quality and are therefore unhappy with the items ordered, it makes sense for them to ask for a refund.
Is light in the box reliable?
The products are rated with poor quality and not completely as described on the site with a poor after sales technical support. Positive feedbacks Customer feedbacks give Light in the Box a good rating and claim to be satisfied with the items they purchase from the site.
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Can you return items from LightInTheBox?
If you are not satisfied with your purchase, and the product is still in brand new condition, we can arrange the refund of the item price. You will be responsible for paying the return shipping fees. Please submit a "Return or Exchange" ticket within 7 days of the order being received.
What is the return address for LightInTheBox?
Please ship the package out within 5 days and keep the receipt of it as the proof of return, usually we will receive your package within 30 days....Name:Zhang DalanAddress:2nd Floor, No. 356, Zhaohui Road, Chengnan Street, Nanhu District, Jiaxing City, Zhejiang ProvinceCity:JiaxingCountry:ChinaPostal Code:3140001 more row
Can You Trust LightInTheBox?
Is LightInTheBox legit? Yes. LightInTheBox was founded in 2007, trades on the New York Stock Exchange, and serves customers all over the world. Some reviewers who have reported difficulty with customer service say the company has cleared up their issue.
Where is LightInTheBox located?
Beijing, ChinaLightInTheBox Holding Co., Ltd.Type of businessPublicHeadquartersBeijing, ChinaArea servedWorldwideFounder(s)Quji (Alan) Guo, Liang ZhangIndustryInternet, online retailing4 more rows
Who owns LightInTheBox company?
Zhi Yan has been our director since March 2016. Mr. Yan is the founder, chief executive officer and co-chairman of the board of directors of Zall Group (HKSE Code: 2098).
Is LightInTheBox a UK company?
They are based in China, the links to their 'Customer Services' via their e mails do not work and if I did return the dress I was expected to pay £40+ to return the dress and mark it as a 'Gift' too so they can avoid import tax from the UK!
Is LightInTheBox in USA?
As one leading wholesaler, LightinTheBox provides the latest and great Wholesale Company In Usa with absolutely high cost-effective quality.
How long does LightInTheBox take to deliver?
It typically takes 3 - 4 business days (5 - 7 week days) to arrive and is carried by one of the following global express shipping companies: DHL, UPS, FedEx, and TNT.
Is LightInTheBox Chinese?
As I wrote above, LightInTheBox is a Chinese site, so it is not required to comply with European legislation on warranty. This is also the case of other Chinese sites but the particularity of LightInTheBox is that the warranty is sometimes very light.
Are LightinTheBox clothing true to size?
We are an international company who caters to customers around the world, so our clothing may run larger or smaller than the size you are accustomed to in your country.
Is LightinTheBox A South African company?
LightinTheBox is one of the leading Made In South Africa wholesaler all around the world, which continues to launch the most fashionable products, top quality products, leaving more adorable price and best sale service.
Is LightinTheBox Canadian?
Light in the Box is an online retail company founded in China in 2007. To me, it is kind of similar to a 'Chinese Amazon.com'. It is traded on the New York Stock Exchange under the symbol LITB.
How do I return my LightInTheBox order?
How do I return an item?Sign into your account and click on My Orders.Click on the order you need help with.Click on Returns & Refunds and you will be taken to an online form.Please fill out the form, including as many details as possible and uploading photos that clearly show the problem with the item (if necessary).More items...
Is LightInTheBox Canadian?
Light in the Box is an online retail company founded in China in 2007. To me, it is kind of similar to a 'Chinese Amazon.com'. It is traded on the New York Stock Exchange under the symbol LITB.
How long does it take to get refund from LightInTheBox?
In most cases, we will refund your money within 48 hours after your package has been processed. The time it takes to receive your refund will differ based on the payment method you used.
How long is delivery from LightInTheBox?
It typically takes 3 - 4 business days (5 - 7 week days) to arrive and is carried by one of the following global express shipping companies: DHL, UPS, FedEx, and TNT.
Return Policy
We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Returnable items
Items that can be returned/refunded or exchanged within the warranty* follow the criteria as below: 1. Faulty items damaged/broken, or soiled upon arrival. 2. Items received in the incorrect size/color. *Warranty:
Before Making a Return Request
For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request.
Return address & refunds
Return address: You will need to send your returning products to our warehouse in China. Please always submit a" Return or Exchange "Ticket to customer service first to obtain the return address.
Return Policy
We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Returnable items
Items that can be returned/refunded or exchanged within the warranty* follow the criteria as below: 1. Faulty items damaged/broken, or soiled upon arrival. 2. Items received in the incorrect size/color.
Before Making a Return Request
For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request.
Return address & refunds
Return address: You will need to send your returning products to our warehouse in China. Please always submit a" Return or Exchange "Ticket to customer service first to obtain the return address.
Note
If you want to return the product, please confirm that you've received your package, by clicking " Order Received ". Then submit a "Return or Exchange" Ticket with supportive proof (photos or videos). We do not provide Return Label service. Please contact our customer service for guidance.
Return Policy
We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Returnable items
Items that can be returned/refunded or exchanged within the warranty* follow the criteria as below: 1. Faulty items damaged/broken, or soiled upon arrival. 2. Items received in the incorrect size/color.
Before Making a Return Request
For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request.
Return address & refunds
Return address: You will need to send your returning products to our warehouse in China. Please always submit a" Return or Exchange "Ticket to customer service first to obtain the return address.
Note
If you want to return the product, please confirm that you've received your package, by clicking " Order Received ". Then submit a "Return or Exchange" Ticket with supportive proof (photos or videos). We do not provide Return Label service. Please contact our customer service for guidance.
Does LightInTheBox offer free shipping?
Based on our records, LightInTheBox does not currently offer free shipping policies. Check the full discussion to learn more.
Does LightInTheBox offer free returns & exchanges?
Yes. As of April 3, 2021, LightInTheBox does offer free return policies. View the discussion thread for more details.
Does LightInTheBox offer international shipping?
Yes. As of April 3, 2021, LightInTheBox does offer international shipping policies. View the discussion thread for more details.
Does LightInTheBox offer curbside pickup?
No. Based on our last check on April 3, 2021, LightInTheBox was not offering in-store pickup. Check the full discussion for updated information.
About LightInTheBox
LightInTheBox is an global online retailer catering to anything your heart desires. Consider it a major competitor for the behemoth, Amazon, with the principle of cutting out the middleman so the customer gets all the savings.
Overview of LightInTheBox
Similar to Amazon, the main purpose behind LightInTheBox is to provide people around the world with great quality at wholesale pricing.
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