When can I return items purchased online to a guess store?
Returns or exchanges of items purchased at a GUESS store will resume once our stores reopen. The date should be determined by government regulations. Items purchased online can always be returned using our online returns center; Please note that return processing times may be delayed due to government restrictions. We thank you for your patience.
What is the refund policy for items returned to guess?
Refunds for merchandise returned within the qualifying time period will be credited in the same form as the original payment method, except for purchases made with a GUESS gift card. GUESS gift card purchases will be credited to an electronic merchandise return card.
What is the return policy for items purchased online?
Items purchased online can always be returned using our online returns center; Please note that return processing times may be delayed due to government restrictions. We thank you for your patience. Holiday Return Policy: For purchases made on or after 10/31/21 can be returned through 1/9/22.
What is Marciano's return and exchange policy?
Returns to store are also subject to our store return and exchange policy. Sale items may only be exchanged or returned for a merchandise return card. International returns and exchanges are not permitted. Each of our brands may only be returned to their respective stores. For example, you can only return a Marciano item to a Marciano store.
What is the return policy for GUESS?
products, if you are not satisfied with your online purchase, we are happy to assist you with a return. We gladly accept return or exchange of unworn, unwashed or defective GUESS, Marciano GUESS kids, and GUESS Factory merchandise up to 30 days after shipment.
Can I return clothes to any GUESS store?
Simply present your online receipt, your online returns form and the credit card used for your purchase at any GUESS store (excl. David Jones, Myer & DFO stores) within 30 days of receipt of your order where our staff will be happy to assist.
Can you return GUESS items at G by Guess?
Customer Service: 1-877-444-8377 We gladly accept the return or exchange of unworn, unwashed or defective GUESS, GUESS kids, GUESS Factory and G by GUESS merchandise for up to 30 days after the shipment date and Marciano merchandise for up to 14 days after the shipment date.
Can I get a refund or exchange on an item without a receipt?
What if I don't have the receipt? If you can't get hold of the receipt and you're taking an item back simply because you don't like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note.
Does GUESS price adjust?
As a courtesy, we offer a one-time price adjustment if an item is discounted within 14 days of the date of purchase. Simply call customer service at 1-877-44-GUESS (1-877-444-8377) to request a refund of the price difference.
How do I contact GUESS?
Contact us by phone: Toll Free: 1-877-44-GUESS (1-877-444-8377).
What is the difference between GUESS Factory and Guess?
GUESS Factory brings the sexy, innovative style of GUESS to customers at outlet prices. Opening its first door in 1989, GUESS Factory is comprised of exclusive lines, over-stocked, prior-season and discontinued merchandise from GUESS full-price retail locations.
Can I use my guess gift card at the GUESS Factory?
Classic Gift Cards and E-Gift Cards can be redeemed at any GUESS, Marciano or GUESS Factory branded retail stores or online stores in the United States and Canada.
Can I cancel my guess order?
Because we pride ourselves in processing your orders quickly and efficiently, once your order has been confirmed, we can no longer cancel or modify your order.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
Can shops refuse to give you a refund?
For products bought in a shop, you do not have a legal right to a refund because you change your mind. If you bought the goods online, in most cases, you have 14 days to change your mind and get a full refund. Read more about shopping and shopping online.
Can I return something after 30 days?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
Can you return sale items to guess?
Sale items may only be exchanged or returned for a merchandise return card. International returns and exchanges are not permitted. Each of our brands may only be returned to their respective stores. For example, you can only return a Marciano item to a Marciano store.
Does express do free returns?
Making returns in stores is free! Click HERE to find an Express Retail or Express Factory Outlet Store near you. Bring the items you wish to return, along with your packing slip or shipping confirmation email, and the original form of payment. (That's it!
Can I cancel my guess order?
Because we pride ourselves in processing your orders quickly and efficiently, once your order has been confirmed, we can no longer cancel or modify your order.
Can I return Macy's store purchase online?
Items purchased online can be returned by mail or to a store. Bring your original receipt. No receipt? We can use the credit card you used to make your purchase, your return label, packing slip, order or shipping confirmation email, or registry number to look up your information for you.
Return & exchange policy
Although we are proud of all of our GUESS?, Inc. products, if you are not satisfied with your online purchase, we are happy to assist you with a re...
Return & exchange instructions
Returns are now easier than ever! Simply choose one of the following convenient options to make a return or exchange: GUESS Kids products MUST be r...
Return by mail
The above online return and exchange policy applies to all returns made by courier. Please note that this option is only available for items ordere...
Return to store
Returns to store are also subject to our store return and exchange policy. Sale items may only be exchanged or returned for a merchandise return ca...
Exchange
We currently have a return and replacement option as an exchange policy. The easiest way to trade is to visit the nearest store. Please note that i...
Gift returns
If you received a gift purchased online, you can return it by mail or to a store nearest to you. To return by mail, visit our Online Returns Center...
Returns without receipt
If you wish to return your online purchase but have lost your original invoice/delivery slip, simply reprint a copy of your original invoice/delive...
Amazon returns
You can create your own returns form from your Amazon account under Orders and print a hassle-free shipping label in minutes. You have 30 days from...
eBay returns
Find the item in My eBay under Purchase History and select "Return This Item" from the "More Actions" drop-down menu. You have 30 days from deliver...
How to return merchandise to a store?
STEP 1: Determine if the merchandise you wish to return is eligible for an in-store return by reviewing the above Return and Exchange Policy. STEP 2: Find your nearest store location. Merchandise must be taken its respective store. Certain restrictions apply.
How to return a gift that was purchased online?
To return by mail, visit our Online Return Center and enter your order number to start your return process.
How long does it take to return an Amazon order?
You can create your own return form from your Amazon account under Orders and print a hassle-free shipping label in minutes. You have 30 days from delivery to make a return. For more information please visit amazon.com/returns.
Can you return a GBG?
Returns or exchanges of items purchased from a [GUESS, Marciano, GUESS Factory, GBG] store will resume once our stores have reopened. Date is to be determined by government regulations. Items purchased online may still be returned using our Online Return Center; please note that there may be delayed return processing times due to government mandated restrictions. We appreciate your patience.
Can you return a Marciano item?
Each of our brands may only be returned to their respective stores. For example, you can only return a Marciano item to a Marciano store. Certain exceptions apply.
How to return a gift online?
To return by mail, visit our Online Returns Center and enter your order number to start your return process.
Is a gift card refundable?
Gift cards are a final sale and cannot be returned or exchanged for cash, except where required by law. Original shipping charges are non-refundable.
Is the original shipping charge refundable?
Original shipping charges are non-refundable. GUESS Factory merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the original retailer's return policy.
Can you return a GUESS kid?
Returns are now easier than ever! Simply choose one of the following convenient options to make a return or exchange: GUESS Kids products MUST be returned by mail only.
Can you return a Marciano item?
International returns and exchanges are not permitted. Each of our brands may only be returned to their respective stores. For example, you can only return a Marciano item to a Marciano store. Certain exceptions apply.
How long does it take to return a product?
Items to be returned within 30 days of purchase.
How much does it cost to return a parcel to parcelpoint?
This is our cheapest return option with a postage cost between $6.95 and $8.95 depending on location including proof of postage. For ParcelPoint returns simply go to http://parcelpoint.com.au/guess and follow online process to book your return and print a shipping label. You can choose to return your parcel to a ParcelPoint store or any post office.
Can you return a product that is under warranty?
Items purchased under warranty may be subject to assessment or repair if returned as faulty.
Can you return a GUESS kid?
All GUESS kids items purchased from our online store must be returned to the online store.
How Can I Return an Item According to the GUESS Return Policy?
If you want to initiate a return yourself, keep in mind that the procedure doesn’t always go without a hitch. Companies tend to complicate matters when it comes to requesting returns or refunds.
How long is the warranty on a GUESS?
The policy states that all GUESS products are covered by a two-year warranty. The company accepts returns of unworn, unwashed, or defective merchandise made by:
How long does it take to return a product?
You can return products within 30 days after shipment or purchase.
Is return shipping covered by the company?
Keep in mind that you are responsible for the return shipping costs—they aren’t covered by the company.
Do you have to return sanitary liners?
All merchandise has to be returned with original internal packing materials, containers and boxes with attached labels, sanitary liners intact, and the receipt, invoice, or delivery slip.
How to return a gift online?
To return by mail, visit our Online Returns Center and enter your order number to start your return process.
How to return an online purchase?
If you wish to return your online purchase but have lost your original invoice/delivery slip, simply reprint a copy of your original invoice/delivery slip by logging into your account. Click Online History and then click View Invoice to download a printable PDF version of your invoice. If you have any further questions regarding the above return policy, return and exchange instructions, or if you need further assistance, please email our customer service or call us at 1 -877-44-GUESS (1-877-444-8377).
Can you return a GUESS kid?
Returns are now easier than ever! Simply choose one of the following convenient options to make a return or exchange: GUESS Kids products MUST be returned by mail only.
Can you return a sale item to Marciano?
Each of our brands may only be returned to their respective stores. For example, you can only return a Marciano item to a Marciano store.
Is a gift card refundable?
Gift cards are a final sale and cannot be returned or exchanged for cash, except where required by law. Original shipping charges are non-refundable.
Is the original shipping charge refundable?
Original shipping charges are non-refundable. GUESS Factory merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the original retailer's return policy.
Can you self return a product that is not arranged through us?
Should you opt for a self-return arrangement that is not arranged through us, we will not bear any responsibility for the loss and damage of the goods shipped to us. All returns will need to be arranged from our end, via our Online Self Return Form
Is delivery fee refundable?
If the promotion has a minimum purchase requirement, the promotion will no longer apply when partial returns are made. The refunded amount will exclude that of the promotional amount. Delivery fee is non-refundable. We ask you to take reasonable care of the goods you purchase while they are in your possession.
