Full Answer
How do I contact Harrys customer service?
Find answers to our most frequently asked questions below. You can also send us a message at help@harrys.com or call us at 888 212 6855.
What is the return policy at UWS?
Great choice of shoes and prices are reasonable for UWS but return policy is terrible. Never worn shoes still in the box could not be returned after 14 days for refund after I was told by different staff that it wouldn't be a problem.
What is the return policy like at DSW?
The return policy on their site seems the same as DSW (unworn, in original packaging, with receipt, etc.) with the exception of giving you just 15 days from date of purchase as opposed to the 60 DSW gives.
What is the return policy for unused items?
How long are military surplus shoes free from defects?
How long do you have to return a comfort boot?
Can you return a product at Dearborn?
What is the return policy for unused items?
Returned item must be unused and in original unopened packaging. (Unopened packaging requirement only applies to non-clothing items that come in sealed plastic packages)
How long are military surplus shoes free from defects?
Footwear purchased on this website is deemed to be free from defects for a period of 180 days from the date of purchase. Military surplus products do not carry manufacturer warranties as these items are not attained directly from the manufacturers. All other items purchased on this website are deemed to be free from manufacturers defects for 90 days from the date of purchase. If you believe that your item is defective and it has been less than 30 days since you purchased the item, please follow the instructions above. If your item is deemed to be defective and was purchased less than 30 days ago, you will be credited for the cost of shipping the item to us and your replacement product will be sent out via free shipping. If it has been more than 30 days and you believe your item to be defective please contact us with details including your order number and the defect.
How long do you have to return a comfort boot?
If you purchased a boot that is listed as carrying a manufacturers comfort guarantee on this website, you may send it back within 30 days of the date of purchase by following the directions above. If it has been more than 30 days since your purchase, if the boot shows any visible signs of wear, it may not be returned. A fee of $8.50 applies to all comfort guarantee returns as we incur shipping and handling expenses in order to send your boots back to the manufacturer for credit. Any comfort guarantee return older than 30 days from the date of purchase may be handled directly with the manufacturer at their option.
Can you return a product at Dearborn?
Items that are damaged, worn, dented, scratched or have an odor may be denied a return. Please return items with all accessories and packaging. If you do not, we may either deny the return, or in some instances, allow a return with a nonrefundable fee. If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased. Bullet proof vests, gas masks and personalized dog tags may not be returned. Footwear with comfort guarantees will be charged a $10.95 processing fee. Refunds will be tendered to the original payment method. Approved returns for previous exchanges will receive store credit.
How to Return An item?
Return Conditions
- We accept returns within 28 days of the order date on all full price items and 7 days of the received date for markdown items, provided the return conditions listed below are met. Within this time frame you need to: create your exchange/return, book a collection and send your purchase back to us. Items returned or exchanged must be in their unused ...
Receiving A Refund
- For Online orders we accept refunds within 28 days of the order date on full price items and 7 days of the received date for markdown items and outlet items, provided the return conditions listed below are met. For retail purchases we accept refunds within 28 days of the order date only on full price items. Refunds will be credited to the original purchaser’s method of payment. The r…
Exchanges
- We offer size exchanges for the same item that was ordered online, however for a style swap you would need to place a new order and refund the original order. There is no charge to exchange items (except where there is a price difference), however, all exchanges are based on stock availability and therefore availability of replacement items is not a guarantee. We offer one free …