kay jewelers return policy without receipt

by Dell Miller Published 2 years ago Updated 1 year ago

If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers location or You may also exchange it within 90 days of purchase at any Kay Jewelers .*

Full Answer

How much does Kay Jewelers pay in US?

The average Kay Jewelers hourly pay ranges from approximately $10 per hour for a Sales Consultant to $13 per hour for a Sales Associate. Kay Jewelers employees rate the overall compensation and benefits package 3.3/5 stars.

Does Kay Jewelers buy back jewelry?

The owner of Zales and Kay Jewelers will no longer buy diamonds and other precious gems originating in Russia – a surprise reversal that comes as companies around the world cut ties in response to the invasion of Ukraine.

Does Kay Jewelers replace lost jewelry?

Kay's gemstone guarantee states, "We will replace, free of charge, any diamond, emerald, ruby or sapphire covered by this Guarantee if it chips, breaks, or is lost from its original setting during normal wear." Other customers have complained that when Kay fixes their rings, they end up with a worse diamond than before.

Does Kay Jewelers fix jewelry?

When a piece of jewelry becomes part of your life it is natural for the metal to wear down over time, prongs to become loose or chains to scratch or break. That's why we offer KAY jewelery repair for routine services or custom design. Come in anytime for an assessment.


How do I get a refund from Kay Jewelers?

Customer Service: 800-527-8029 You can return your item at any Kay Jewelers store for up to 60 days of purchase or exchange it within 90 days. Watches may be returned or exchanged within 30 days. We can issue refunds from, but exchanges must be done at a Kay store.

Does Kay Jewelers have a buyback program?

Kay Jewelers currently operates a nationwide trade-in or buy-back program. You can take an item of diamond jewelry to any of their stores in the US and use it as part payment for another piece of jewelry.

Can I sell my engagement ring back to Kay Jewelers?

What You Need to Know. We guarantee 100% trade-in value of diamond jewelry purchased at KAY towards a new piece. Your next selection must meet the minimum requirement of at least double the trade-in value.

Do jewelry stores take returns?

Most jewelers accept returned, unworn engagement rings for 30 days from the date of purchase.

What is Kays return policy?

We Make it Easy to Make it Right. Returning your KAY purchase is easy. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped.

What do you do with jewelry you don't want?

3 Best Options For Getting Rid Of Used Jewelry1) Sell Your Used Jewelry. If you have no attachment to a piece and just want to get cash for it, your best option is to sell it to a local jeweler or a pawnshop. ... 2) Trade It In For Credit Towards Another Purchase. ... 3) Remount Stones Into A New Piece.

What finger do you wear your divorce ring on?

Since divorce rings are still relatively rare, you can wear this on any finger, although many people put it on the ring finger of their left hand to take the place of the marriage band.

Is Kays jewelry real?

Kay Jewelers is a chain of jewelry stores with locations all across the United States. They sell diamond rings, earrings, necklaces, bracelets and many other types of jewelry. It has been reported by many customers that their diamonds are not real and are actually just costume jewelry (fake).

Does Kay Jewelers clean rings for free?

Jewelry Cleaning, Always Free Visit your KAY anytime for complimentary jewelry cleaning. Whether you purchased the jewelry from us or not, we're happy to give it an expert cleaning to make it shine like new. Always easy, always free.

Can a store refuse to give a refund?

In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.

How long does it take to get a refund check from KAY Jewelers?

Personal Check A refund check will be issued from our corporate offices and mailed within 14 days of the return date. Any returned customer check is subject to a service charge.

Is KAY Jewelers good quality?

They are considered to be one of Sterling Jewelers' premium brands, however while the prices are certainly on the premium end of the jewelry spectrum, the quality of their diamonds is well below par.

Do Jewellers buy back rings?

Jewelers routinely buy back engagement and wedding rings and are happy to give you a cash payment. They will either clean and polish the ring and resell it, or separate the diamond to use in another design. The precious metal setting is then smelted for bullion and nothing is wasted.

What is the best way to sell jewelry?

Selling your jewelry in person to a local shop may still be the best way to get the most money out of it. Here, too, you have lots of options, including coin shops, pawnshops, consignment shops and jewelers. The American Gem Society provides a list of local jewelers who buy jewelry.

What do you do with wedding rings after divorce?

You can keep it and pass it down to your children, or tuck it away in a drawer for a few years until you feel ready to give it away or give it a second life in the form of a new piece of jewelry.

Can you sell a ring back to Zales?

Colored gemstone and lab-created diamond jewelry are not eligible for trade-in. We guarantee that the item you trade will be valued for trade in at Zales at 100% of its original net purchase price. Trade-ins of in-store and online purchases are accepted at most Zales locations.

How long does it take to get a refund from a company?

Cash refunds over $200 are made by check issued from the corporate office within 21 days. Charge credits are issued to the original purchaser on the account to which the item was charged.

How long does it take to return a watch?

Returns and exchanges are permitted within 60 days from the purchase date for jewelry, and within 30 days from the purchase date for watches. Jewelry must be in good condition with all original certificates and accessories. Watches must be unworn, unaltered and in original condition to be accepted for return or exchange.

Can I return an item to Kay?

If you purchased your item online, you can return your item to any Kay or Kay store. If there is no store near you, you may return the item by mail.

How often should I inspect my jewelry?

A: It's best to catch problems before you lose a stone or suffer expensive damage. We suggest bringing your jewelry in for inspection every 6 months, with routine maintenance every 2-3 years.

What happens when a piece of jewelry becomes a part of your life?

A: When a piece of jewelry becomes a part of your life, it's natural for the metal to wear down over time, for prongs to become loose, or for chains to break. We offer ring sizing, prong replacement, prong retipping, watch repair, chain soldering, clasp replacement, and more.

Can you trade in a diamond for another diamond?

A: You may trade in your diamond for another diamond at least double the trade-in value , and trade-ins of in-store and online purchases are accepted at most KAY stores or KAY Jewelers Outlet locations.

Do you have to wear a mask in a store?

A: No. Customers are no longer required to wear a mask or face covering while shopping in our stores, unless required by state or local law. We will continue to have masks available for customers who choose to wear one, as well as offer virtual appointments and phone consultations for customers who may not be comfortable visiting in store.

How long do you have to return a Helzberg watch?

If, for any reason, you decide to return or exchange your purchase, you have 60 days (*30 days for unworn watches). Simply take your purchase to any Helzberg Diamonds store. To find the location of your nearest store, visit the Store Locator.

How long does it take to return a watch?

Returns and exchanges are permitted within 60 days from the purchase date for jewelry; and within 30 days from the purchase date for watches. Jewelry must be in good condition with all original certificates and accessories. Watches must be unworn, unaltered and in original condition to be accepted for return or exchange.

Can you return flammable liquids to Amazon?

Hazardous materials, including flammable liquids or gases are not returnable to Amazon. Contact the manufacturer directly for service, warranty, return, and refund information. Jewelry and watch items with a value of $75 or more should be returned using a trackable shipping method.

Is shipping charge refundable at Helzberg?

Shipping charges are non-refundable. If there is no Helzberg Diamonds store located near you, or you decide you want to return your purchase using FedEx, we will gladly arrange to have your purchase picked up by FedEx- at no cost to you. Just call 1-800-HELZBERG (1-800-435-9237) for instructions.

Can I return wine to Amazon?

While most wine is not returnable, contact the seller to learn more about their return policy. Pre-Paid Phone or Game Cards. Pay As You Go (or prepaid) phone cards or prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc) are not returnable to Amazon.

Can you return a Pandora gift card?

PANDORA Gift cards cannot be refunded in store for cash*. Please return to your local PANDORA store for any product related queries and retain your original receipt to guarantee the manufacturing warranty on your product. Care and cleaning information for PANDORA products can be found at

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