Return Policy – Keychron Return Policy Return of the product also depends completely on the warranty of the product. We do not accept a random return of products unless there is a quality issue which we cannot solve. If you do return the products randomly, we will not offer any refund.
Full Answer
How do I return a product to keychron?
You can email us at support@keychron.com and we can provide you with the address to our warehouse where you can return the product. If you find that the product layout or version you have received is not what you ordered, please provide an image of the product and tracking number written/printed on paper.
How long does it take for a customer to return a product?
After a customer received the product, if it is not related to product quality problem and the customer wants to return the product, the customer needs to request it within 7 days upon product/parcel arrival, and the customer needs to cover the shipping cost from and to Keychron warehouse.
Is there a warranty on my keychron products?
Your cart is currently empty. Keychron products are covered by a warranty. Note: The warranty is provided in addition to the rights and remedies granted to you by seller or granted to you under applicable legislation.
How do I contact keychron customer support?
Email this to us at support@keychron.com within 7 days after the order has been delivered to you. If you have notified us of order cancellations, but the product has already been shipped out, you will have to reship the product back to us at your own expense in case you still do not want it.
Can you return Keychron?
We offer refund/replacement only once we have received the product. It generally takes up to 7 working days for the refund to process. Refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
How long is Keychron warranty?
Unless otherwise explicitly stated in documents provided in connection with the purchase, the warranty period is twelve (12) months. The warranty period starts when the product(s) is delivered to the first end-user.
Is Keychron good quality?
The best Keychron keyboard we've tested that connects wirelessly is the Keychron K8. It's a great office keyboard available in a TenKeyLess (TKL) size, so it has all the same buttons as a full-size keyboard, but it lacks a Numpad.
Are Keychron keyboards durable?
Keychron claims these optical switches are more responsive and durable, but more important is that, unlike the Gaterons, they're hot-swappable, meaning you can remove and replace them without having to do any soldering.
Why is my Keychron keyboard not connecting?
If your keyboard is not working in the cable mode, make sure you have followed these steps properly: 1/ Make sure you switch the toggle from Bluetooth to the Cable mode. 2/ Try to use the keyboard in cable mode with another laptop/ device. 3/ Make sure your laptop/ device's software is installed and up-to-date.
How do you reset a Keychron?
Make sure that you use only Keychron keyboard to connect with the PC, otherwise, it might flash the firmware of any other keyboard. Hold "Fn"+"Z"+"J" these three keys together for four seconds to do the factory reset. Then you are good to go.
Is Keychron a Chinese company?
Keychron products made in China.
How long does Keychron last?
The Keychron K6 sports a 4000mAh battery rated to last roughly 70 hours. The keyboard is set to auto shut off after 10 minutes to preserve battery life, hitting any key on the keyboard will wake it within a second or so. The battery on the keyboard fully charges in 3 hours via USB Type-C.
Is the Keychron K8 worth it?
Our Verdict. The Keychron K8 is a good keyboard for gaming. The Gateron Brown switches in our unit don't need much force to actuate, resulting in a light and responsive gaming experience. Also, build quality is excellent, with a solid frame and stable keycaps.
Can you replace Keychron switches?
Keychron's hot-swappable technology uses the socket kit hot-swappable solution, and specifically supports 5 pin and 3 pin mechanical switches to easily support a variety of mechanical switches. You can personize your own keyboard for a short time, and change the switches you you want on your keyboard.
Is the Keychron K6 worth it?
Our Verdict. The Keychron K6 is a good keyboard for gaming. It has great latency, full RGB backlighting, and provides a great typing experience. The Gateron Brown switches on our unit are light to press, but their long pre-travel distance makes the keyboard feel a little less responsive.
Is the Keychron K3 worth it?
Our Verdict. The Keychron K3 Version 2 is a very good keyboard for gaming. It feels well-built and comfortable to use, thanks to its low profile. All its keys are individually backlit, so they're easy to see in low-light environments.
Does Keychron have software?
Keychron keyboards are 100% compatible with multiple operating systems. Perfectly suitable for macOS, Windows, iOS, as well as Android.
How do you pair a Keychron?
Hold "Fn+1" key for 4 seconds to activate Bluetooth pairing (the Bluetooth indicator fast flashes for 3 minutes to detect pairing. 4. Search for the Bluetooth device "Keychron K4" on your device and connect it (the Bluetooth indicator goes off after successful pairing).
What documentation should be dispatched with a product?
All supporting documentation such as receipt of purchase, price tags, labels & warranty card as well as accessories should be dispatched with the product.
How long does it take to get a refund from a sealed product?
We offer refund/replacement only once we have received the sealed product. It generally takes up to 5 working days for the refund to process. Refund will be processed within a certain amount of days.
Can you return a product randomly?
We do not accept a random return of products unless there is a quality issue which we cannot solve. If you do return the products randomly, we will not offer any refund.
Can you return accessories?
No accessories is eligible to return/exchange unless there is damage or any defect issue.
How long does it take to return a Keychron product?
After a customer received the product, if it is not related to product quality problem and the customer wants to return the product, the customer needs to request it within 7 days upon product/parcel arrival, and the customer needs to cover the shipping cost from and to Keychron warehouse. Once we received the product in our warehouse, we will issue a refund for the product cost to your payment source.
How to report a quality issue on Keychron?
If you have a quality issue to report, you can write us an email at support@keychron.com and we will suggest you solutions. If we feel that the issue needs to be checked by the tech team, we will inform you to return and we will offer you a replacement product. You can email us and we can provide you with the return shipping address of our warehouse based on your location.
What do you need to claim a Keychron warranty?
In order for the warranty to apply, and to claim under the warranty, you MUST include the original invoice (or any proof of purchase) of Keychron where you wish to make your warranty claim, image or video shows the product problem comply with our warranty policy.
How long is a battery warranty?
Batteries will be covered by three (3) months warranty.
What is warranty on a product?
The warranty covers all defects compared to the specification of the product in question, that may arise in the product within the below-mentioned warranty period, however, with the exceptions set out below.
How long does it take to get a refund from Stripe?
After a customer received the product, if it is not related to product quality problem and the customer wants to return the product, the customer needs to request it within 7 days upon product/parcel arrival, and the customer needs to cover the return shipping cost. Once we received the product in our warehouse, we will issue a refund for the product cost via Stripe.
How long is a warranty on a sandbox?
Unless otherwise explicitly stated in documents provided in connection with the purchase, the warranty period is twelve (12) months.
Is Keychron a warranty?
Keychron products are covered by a warranty. Note: The warranty is provided in addition to the rights and remedies granted to you by seller or granted to you under applicable legislation. Therefore, any remedy (e.g. rectification, claim for damages, right to terminate the contract) granted by Keychron or by the law applicable remain unaffected ...
