Full Answer
Can I return a recliner to La-Z-Boy?
Otherwise, you’re stuck with two potentially unusable recliners. La-Z-Boy’s published return policy says you have three days to return upholstered furniture for an in-store exchange only. “Merchandise must be in new condition and a restocking fee up to 30% may apply,” it notes.
How do I get my La-Z-Boy Furniture serviced?
Please call the store where you purchased your furniture to discuss your service request. If you are not sure where you purchased your La-Z-Boy furniture, call our Customer Care department at (800) 375-6890. If Comfort Care is available for your product, please call the number provided to speak with a La-Z-Boy representative.
How do I contact La-Z-Boy customer care?
If you are not sure where you purchased your La-Z-Boy furniture, call our Customer Care department at (800) 375-6890. If Comfort Care is available for your product, please call the number provided to speak with a La-Z-Boy representative.
What can I do if La-Z-Boy won’t take my order?
If that doesn’t work, try appealing to one of the La-Z-Boy customer service contacts I list on my consumer advocacy site. I contacted La-Z-Boy on your behalf.
Does lazyboy have a return policy?
All returned or exchanged items must be in “new” condition (no smoke, pet odors, hair, soil, etc.). You will be required to pay a restocking fee up to 30% for returned or exchanged merchandise. There are separate charges if you want us to pick up your merchandise or deliver the replacement merchandise.
Does lazyboy have a lifetime warranty?
"La-Z-Boy offers a lifetime warranty against manufacturing defects on the parts of the frame, mechanism and springs, for as long as the original purchaser owns the product and can supply their proof of purchase.
What is the cancellation policy at Lazy Boy?
Exchange or refund of any regular priced IN-STOCK item will be honored within 7 days from possession. Refunds can only be processed once product is physically returned to one of our facilities. All returns must be in “new” condition (no smoke, pet odors, hair, soil, etc…).
Is Lazy Boy furniture considered good quality?
LaZboy is good. They have various pieces of furniture of unimaginable quality, especially their sofas, loveseats and chairs. I like the colors they have and I especially adore that you can customize the fabrics out of a large selection (though 6-8 weeks is too long of a time in my opinion to wait for it).
How long should a Lazy Boy recliner last?
7-10 yearsIn fact, the average shopper looks to replace their recliner every 7-10 years. Not to worry, though! It is possible to enjoy your recliner beyond this estimated lifespan. With proper care and treatment, some La-Z-Boy clients have gotten over 20 years of use out of their recliner chairs.
Is lazyboy worth the money?
In our opinion, La-Z-Boy Sofas are worth the money because of their quality craftsmanship, patented features, and customizable options. Plus, sofas from La-Z-Boy offer peace-of-mind with their limited lifetime warranty and local customer service team.
Why does lazyboy take so long?
La-Z-Boy, which ranked #13 in the FDMC 300 ranking of the top woodworking manufacturers, reported strong sales that exceed pre-pandemic levels for the quarter but said that supply chain issues and COVID-related labor shortages have hurt production resulting in extended delivery times.
Is Lazy Boy leather bonded?
Are La-Z-Boy Recliners built with real leather? Yes, we offer 100% genuine leather as well as bonded leather options.
Where Are Lazy Boy recliners manufactured?
Dayton, TennesseeHere in Ottawa and Kingston, we continue to have the majority of our La-Z-Boy recliners, chairs, sofas, and sectionals manufactured in Dayton, Tennessee, and shipped to us directly by tractor-trailer every week. The Dayton plant opened in 1973 and currently occupies more than 1.2 million square feet.
What brands are comparable to Lazy Boy?
La-Z-Boy competitors include Wayfair, Joybird, Ethan Allen and Havertys.
Who makes the best furniture in the world?
Ranking the Top 10 Furniture Brands in the World 2020Restoration Hardware. ... Kartell. ... Williams-Sonoma. ... La-Z-Boy Furniture Galleries. ... Raymour & Flanigan. ... American Signature. ... Roche Bobois. ... Ethan Allen.More items...•
Is Lazy Boy furniture Made in the USA?
La-Z-Boy furniture is mostly made in America and brought to you by our corporate headquarters, three manufacturing plants, six distribution centers, and more than 100 retail stores located across the United States.
Can a broken recliner be fixed?
However, fixing a recliner is usually very easy, and takes only a few minutes. Broken or missing fasteners, such as nuts and bolts or screws will need replacing. A broken wooden frame can be patched or even rebuilt.
How do you fix a Lazy Boy recliner?
1:268:13How to Repair a La-z-boy Rocker Recliner Base - YouTubeYouTubeStart of suggested clipEnd of suggested clipIt's not broken shattered or split. It can be reglued and repaired. However if yours is broken. You'MoreIt's not broken shattered or split. It can be reglued and repaired. However if yours is broken. You'll have to order a replacement unit from lazy boy the manufacturer or one of their dealers.
How do I fix the Lazy Boy power recliner mechanism?
2:027:18Replacing La-z-boy Plastic Mechanism Parts on Electric ...YouTubeStart of suggested clipEnd of suggested clipYou remove the back of the chair and turn the bottom of the chair upside down like i have here thenMoreYou remove the back of the chair and turn the bottom of the chair upside down like i have here then plug in the power and you want to position these motors. So that you can pull the pin.
How do you fix a broken recliner frame?
1:103:57Recliner seat frame fix - YouTubeYouTubeStart of suggested clipEnd of suggested clipToo i just unhook the seat springs from the back that way they don't pull on the front piece whichMoreToo i just unhook the seat springs from the back that way they don't pull on the front piece which should make it easier to get this in the right place and attach it somehow.
RETURN POLICY
Have a return? Read our online return policy to find out all of the details that you will need to know.
PRIVACY POLICY
You take your information seriously and so do we. Our Privacy Policy explains our practices and polices about that information.
CONFLICT MINERALS
La-Z-Boy Incorporated and its subsidiaries are committed to purchasing only from companies that share our respect for human rights and environmental responsibility.
CTCSA
La-Z-Boy Incorporated has adopted a human and labor rights policy that applies to our operations and our suppliers.
Question
I need your help with getting a $2,200 refund on two recliner chairs I ordered from La-Z-Boy.
Answer
I’m so sorry to hear about the La-Z-Boy recliners. The company should have delivered the furniture it promised on time. And if it didn’t, it shouldn’t have made you wait another 12 days for a refund or replacement.
When does a dealer's price adjustment take effect?
This would be the decision of the independent retail dealership. Normally the dealer's sale prices do not take effect until the day of the sale, so any type of price adjustment (s) would be at the dealer's discretion.
Do dealers have to open boxes to ship furniture?
Upon receipt of our furniture, it is the dealer's responsibility to "prep" the furniture just as a car is prepped before it is delivered to the consumer. In order for the dealer to do this, they must open the boxes and remove the furniture to ensure that everything meets our manufacturing specifications. Many dealers will then return the item back into the shipping box and some will blanket wrap the merchandise before delivering to your home.
What happens if a package arrives damaged?
If a package arrives damaged, it’s best for you to refuse the package. If you sign for and keep the package, you should note the damage when signing for it so that a claim may be filed with the carrier.
How long is outdoor furniture warranty?
When used on our outdoor furniture, these fabrics are warranted to the original purchaser for 5 years, protecting against fabrics becoming unserviceable due to color or strength loss from normal usage and exposure conditions, including sunlight, mildew and atmospheric chemicals.
What are warranty limitations?
All warranties are limited to manufacturing and material defects that appear under normal, residential use. Additional limitations described herein apply.
How long is a foam cushion warranty good for?
Upholstery material and foam cushion material is warranted against defects in material and workmanship for a period of one year, beginning on the date of purchase as shown on the original sales receipt.
Who pays return shipping charges?
Return shipping charges are paid by the customer unless it was due to a shipping error on our part.
Do warranty exclusions apply after warranty period?
In the event the warranty exclusions do not apply to you, then, where legally permissible, such warranties are limited in duration to the applicable warranty period and no warranties apply after that period. Please review the warranty card that accompanied your product for warranty coverage.
La-Z-Boy - Coating peeling off leather
I purchased a leather La-Z-Boy Astor recliner on 5/3/21, but it wasn't ready to be picked up until 6/26/21. Within 3 months it looked like the chair was starting to wear on the arms and seat.
La-Z-Boy - Repair to a lazy boy rocker recliner
I called this number [protected] What a joke this place is run by [censored]s! I called this number 2 days in a row could never get through.I finally got through the 3rd day to pay for service repair asked for receipt on e-mail still waiting the guy that took the info was an [censored].
La-Z-Boy - Lay-Z-Boy 1HR 852 Power Recliner
There is no customer service at Lay-Z-Boy. i have been trying for 4 months to get service on my chair after the foot lifter ceased working. I have made multiple phone calls to the store, the repair facilities and the world headquarters. It took 2 months for someone to come out and access the repair.
La-Z-Boy - Service contract and product itself
We bought two of their chairs about a year ago and one of them has already broke down. It's a design flaw and every time you move the chair footrest up and down, the wire is being rubbed and frayed. The second time it started doing it, it almost caught fire. We bought a service contract for the next 5 years and they will not honor it.
La-Z-Boy - Sales person
I begin my search for a recliner, saying I had to have a power pack as I had no outlet where it would be located. The chair was delivered with no power pack. I called and was told I never requested it and it's an additional charge; I said I didn't feel I should be charged, as I told them up front I had to have it.
La-Z-Boy - Requesting refund
We purchased a MILLER BRONZE LIFT RECLINER LAZB - [protected] on June 10, 2021. The purchaser was recently recovering from two hospital admissions and still, by the time we received the chair, on Sept. 22, 2021, he was receiving physical therapy, following his left fractured hip on Sept. 8, 2021.
La-Z-Boy - Damaged recliner, non-honored warranty and poor customer service
I would like to bring to your attention a situation that we are currently in and have been experiencing with our La-Z-Boy recliner since July 2021. We have been trying to have the recliner fixed since July 2021 and, after 4 service repair visits, are now left with a completely broken recliner.
Item Qualifications
Item must be in new and re-sellable condition: a current LazyOne.com design (not marked down for Clearance)
SHIPPING LABEL
Use our Return Order system to create a label to return qualified items that meet the Return for Refund Conditions
