- LENOX JAMES does not accept returns on SALE, CUSTOM, SIBLING, BIRTHDAY OR HOLIDAY items. ...
- RETURNS/EXCHANGES:
- Items are accepted for return will be for store credit if returned in their unwashed and unworn condition within 14 days of delivery date. ...
Full Answer
What is the free replacement policy for Lenox products?
The free replacement applies only to Lenox brand dinnerware and coordinating serveware pieces, provided the replacement is available, and only if breakage occurs during normal use or if an item is defective. To be eligible, you must register your product below. A photo showing proof of breakage is necessary when requesting a replacement.
Can I return parts that are under warranty to Lennox?
Defective parts that are under warranty must be returned to us to receive warranty credit. The Lennox model number and serial number of the Lennox product that the repair parts were installed on will be required before a warranty can be processed. We cannot warranty parts that were installed on a non-Lennox product.
Do all of your items arrive in a Lenox gift box?
A: Yes, all of our items arrive in a Lenox gift box. Q: How do we mark who the gift is for? A: We are sorry. Unfortunately, items in a package cannot be individually marked.
Why was my Lenox order cancelled?
A: Your order may have been cancelled due to lack of inventory. Q: Can all Lenox products be personalized? A: Only items with the word personalized in the beginning of the title are eligible for personalization.
How do I return Lenox?
If you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value. Simply send your unused/new items within 120 days. If you have any further questions, please call us at 1-800-223-4311 and we will be happy to help you.
How long does it take for Lenox to ship?
Q: How long does it take for my order to arrive? A: If your item is in stock it is expected to ship out of our warehouse in 48 hours. Standard Delivery may take 5-7 days. Personalized items take an additional 5-7 days.
Is Lenox breakable?
They definitely feel high quality, but not like they're too fragile to handle. This is thicker dinnerware, not thin like fine China, and look & feel very durable. Though it's nice that they do offer a replacement program, in case we happen to break any.
How does Lenox china date?
Collectors can always confirm the dating of their designs from this period by checking for a stamp in the shape of a green wreath on the bottom of a piece, the mark typically used on Lenox ware from 1906 to 1930.
Does Lenox ship internationally?
International Shipping: All orders outside the US will be shipped using USPS International Priority or FedEx Priority.
Does Lenox have a warranty?
LENOX warrants to the original owner that its products are free from defects in material and workmanship for the following periods from the date of the original purchase: Hand Tools are warranted for the anticipated life of the tool; torches and torch accessories are warranted for three years.
Can you put Lenox in the oven?
Lenox stoneware is dishwasher-, microwave- and freezer-to-oven-to-table-safe.
Does Lenox dinnerware contain lead?
What is this? To see more Lenox brand pieces I have tested, click here. For context, the amount of Lead that is considered toxic in an item intended for use by children is anything 90 ppm or higher in the paint/glaze/coating, or anything 100 ppm lead or higher in the substrate. This plate contains 136,000 ppm lead.
How long does it take for a Zoe stroller to ship?
Orders received and authorized before 12PM EST (M-F) generally ship within 1-2 business days, depending on order volume. Our warehouse team spends time with their families on weekends and national holidays. Orders placed on those days will be shipped within 2-3 business days the following week.
Does Zoe baby ship to Canada?
We currently ship to all 50 U.S states, as well as Guam and Puerto Rico. We currently do NOT offer International Shipping.
How long is the Lennox warranty?
All parts have a one year warranty for defects unless stated otherwise. Defective parts that are under warranty must be returned to us to receive warranty credit. The Lennox model number and serial number of the Lennox product that the repair parts were installed on will be required before a warranty can be processed.
Can you refund a fan relay?
Since a fan relay is an electrical part, we will not be able to offer a refund, even if you ordered the wrong part. Example 2: You order a fan blade for your condenser because you think it is the source of a squeaking noise.
How to wash Lenox china?
When washing Lenox china in the dishwasher, use a mild liquid or powder detergent. Load china securely on racks so that the pieces do not touch, and so they won't be dislodged by water action. Ensure that the dishwasher is in good working condition and has no exposed metal racks.
When was Lenox founded?
A: Lenox was founded in 1889 by Walter Scott Lenox and his vision has guided the company to set the highest standards for quality, artistry, and beauty. For more information about Lenox's history, mission statement, corporate contacts and more, we encourage you to visit the About Us section of our website.
How to check if an order went through?
A: To determine if your order went through, click sign in at the top left corner of our website. Once you are logged in you can view your account history and any recent orders you have placed. You can also contact customer service at 1-800-223-4311 and a representative will be happy to assist you.
Shipping & Handling Charges
Please use the chart below to estimate standard shipping and handling charges based on the pre-tax value of US orders. Rates apply to orders shipping to the contiguous US, Alaska and Hawaii. Note: shipping rates may vary based on current promotional offers.
Shipments
You will receive a confirmation email with a tracking number once your package has shipped. Orders may be split into multiple shipments and items ordered together may not ship on the same day.
International Shipping
Currently, we are only able to accept online orders to shipping addresses within the United States. We do not ship internationally or to Canada.
Shipping Errors & Disputes
It is the responsibility of the customer to ensure the accuracy of the shipping address during the time of purchase.
What is Lenox compliance hotline?
The Lenox Compliance Hotline, available to all employees, directors and contractors, enables the reporting of any noncompliance by Lenox suppliers, their employees or subcontractors. Lenox employees who do not act promptly to report noncompliance matters may be subject to disciplinary action.
What is a violation of Lenox?
violates, misappropriates, or infringes the rights of Lenox or other persons, including but not limited to the rights of privacy or publicity; includes any unsolicited or unauthorized advertising, promotional materials, or any other form of solicitation;
Does Lenox receive email?
Although Lenox will in most circumstances be able to receive your e-mail or other information provided, Lenox does not guarantee that it will receive all such e-mail or other information timely and accurately and shall not be legally obligated to read, act on or respond to any such e-mail or other information.
Is Lenox responsible for unauthorized access?
If we (or anyone else) suffer any damage due to the unauthorized use of your account, you may be liable. In the event of an interception or unauthorized access despite our efforts, Lenox will not be responsible for such interceptions or unauthorized access. You are responsible for the security of your own account.
Can Lenox edit content?
Lenox reserves the right to change, condense or delete any content on the website that Lenox deems, in its sole discretion, to violate the content guidelines or any other provision of this Agreement. Lenox does not guarantee that you will have any recourse through Lenox to edit or delete any content you have submitted.
Is Lenox safe?
We guarantee that every Lenox.com transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at Lenox.com. Under the U.S. Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
