Refund and Return Policy
- Orders through TCGplayer Direct. Every order you place through TCGplayer Direct is fully protected by our Happiness Guarantee. ...
- Making adjustments or canceling your order before it has shipped. ...
- Refunding delivered sealed products. ...
- Refunding delivered singles. ...
- Counterfeit Claims. ...
- Refunding Bulk Lots. ...
- Escalated issue with a seller. ...
Full Answer
How do refunds work with tcgplayer?
How do I process refunds? – TCGplayer.com How do I process refunds? If a customer cancels an order or asks for a refund, you’ll need to find it in the Orders tab of your Seller Portal to process it. Once complete, TCGplayer will send the buyer a notification email.
How do I contact tcgplayer to resolve a problem with the seller?
Please see our TCGplayer Buyer Safeguard for further details. If during the course of your communication with the Seller you feel that you would like TCGplayer to be involved in helping resolve the issue, you can send an email to our Customer Service Team.
Is there a warranty on the tcgplayer marketplace?
The TCGplayer marketplace is provided as is and without warranty. TCGplayer makes no warranties of any kind, expressed or implied. We strive to provide our marketplace 24 hours a day 365 days a year, but we do not guarantee our marketplace will always be available.
What do I need to know about shipping with tcgplayer?
Each larger box will need a unique tracking number, and those numbers should be sent to TCGplayer as soon as possible. For all orders going into a flat rate box, be sure to tape the flaps on the box with strong packaging tape.
Does TCGplayer have returns?
1) If you are not satisfied with the condition of any single cards you have received, simply contact the seller within 48 hours of receipt. The seller will either issue you a partial refund or ask that you return the item for a replacement or full refund.
How do I request a refund from TCGplayer?
How to Issue a Full or Partial RefundIn the Orders tab of your Seller Portal, click on the order number to view the details of the order you want to cancel or refund. ... Click either the “Full Refund” or “Partial Refund” button at the top of the screen.More items...
How long do refunds take TCGplayer?
TCGPlayer return/refund policy specifically states: " Due to the volatile nature of the singles market, our sellers do not accept returns on single cards." with 2 exceptions. Both of which mention reaching out to the seller within 48 hours. As mentioned, it took them 17 days to reach out after the card delivered.
Does TCGplayer have Buyer protection?
Whether you're a Seller or a Buyer on TCGplayer, you are 100% protected. This includes a variety of situations, such as lost packages, payment issues, or any situation where your order does not arrive as expected.
Why is TCGplayer so cheap?
The reason this is so important is that TCGPlayer is a pretty cutthroat environment, which forces many sellers to offer free shipping to compete. A key thing to remember is that shipping costs are flat fees, typically in the range of $0.45-$0.6 per plain white envelope package.
What percentage does TCGplayer take?
All online purchases that are processed and protected by TCGplayer.com through either the TCGplayer Marketplace or your custom website include a 2.5% Pro fee. When customers purchase items through your website, you're only charged that 2.5% fee and a transaction processing fee.
How do I get a refund from item not received?
If you qualify for a return but the seller won't give you your money back, you have some options:Write a complaint letter: we have advice to help you do that and a sample letter.Consider getting help from a consumer organization like Call for Action, Consumer Action , or the Better Business Bureau.More items...•
How long does a seller have to ship on TCGplayer?
We updated our shopping cart and transactional emails to replace the current 9 business days for shipping, to instead say 12-15 business days for all domestic packages....Shipping TypeOriginalUpdated April 14thDomestic Standard6-8 Days12-15 DaysDomestic Expedited3-4 Days4 DaysInternational6-21 Days8-24 Days
Where does TCGplayer direct ship from?
Syracuse, NYOur order fulfillment program saves you time and money by packing and mailing your online orders for Magic: The Gathering singles from our warehouse in Syracuse, NY.
Is TCGplayer reliable?
Overview. TCGplayer has a consumer rating of 2.5 stars from 8 reviews indicating that most customers are generally dissatisfied with their purchases. TCGplayer ranks 259th among Gaming sites.
Can you report a seller on TCGplayer?
Simply follow our Buyer Safeguard. As a Seller or a Buyer, if you feel that you have encountered fraudulent activity (including potential counterfeits), please email us directly at sales@tcgplayer.com and we will be more than happy to research the issue for you and help you resolve it.
Is TCGplayer good for selling cards?
As far as selling your Magic Cards, TCGPlayer is the most well known site on the internet today.
How do I get refund on my credit card?
When you make a purchase on a credit card then request a refund for that purchase, you won't be able to receive cash. Instead, you'll receive a credit on your account that is equal to the amount of the original purchase. The process usually begins after the merchant agrees to refund you for the item.
Can I ask my bank to refund a payment?
Contacting your bank to request a refund or dispute a transaction. If you need to request a refund or dispute a transaction on your credit card, you should contact your credit card provider as quickly as possible.
How do I get a refund on my Visa card?
You need to contact your credit card provider and tell them you want to make a claim to get your money back. Your card provider will decide the best route for your claim - either chargeback or Section 75, and this will depend on the details of your claim.
How long does it take to refund credit card?
Once the merchant processes your refund, it's up to your card company to post the credit to your account. This typically takes three to seven business days.
How does TCGplayer work after a sale?
After a Completed Sale occurs TCGplayer credits the net proceeds from the sale to your account. Keep in mind that refunds to buyers, selling fees and other transactions are debited against amounts credited to your Account from sales. The funds in your Account will be automatically transferred to your designated checking account for Completed Sales on Monday & Thursday of each week. To receive funds, you must provide bank account information for an account in the U.S. Payments will be made in U.S. Dollars.#N#As a security measure, TCGplayer may, but is not required to, impose transaction limits on some or all sellers relating to the value of any transaction, disbursement or adjustment, the cumulative value of all transactions, disbursements or adjustments during a period of time, or the number of transactions per day or other period of time. TCGplayer will not be liable to seller: (i) if we do not proceed with a transaction, disbursement or adjustment that would exceed any limit established by us for a security reason, or (ii) if we permit a buyer to withdraw from a transaction because of issues involving the Account.#N#If TCGplayer reasonably concludes based on information available to us that seller's actions and/or performance in connection with the Site may result in buyer disputes, chargebacks or other claims, then we may, in our sole discretion, delay initiating any remittances and withhold any payments to be made or that are otherwise due to you in connection with this marketplace agreement for the shorter of: (a) a period of 90 days following the initial date of suspension; or (b) completion of any investigation (s) regarding any seller actions and/or performance in connection with this marketplace agreement. We will not be liable to seller if we act in accordance with the provisions of this Section.
What is a TCGplayer?
TCGplayer provides an online service that allows third party sellers to sell their products to buyers. TCGplayer does not act as the agent for either buyers or sellers. Our service provides a platform for these transactions to take place.
Where is TCGplayer governed?
Any claim against TCGplayer in relation to our marketplace shall be adjudicated in a court in Onondaga County, New York and you agree to exclusive jurisdiction of these courts. This agreement shall be governed by New York law, without regard to conflict of laws principles thereof.
Do you have to adhere to GDPR for TCGplayer?
In addition, as a TCGplayer seller, you must adhere to the GDPR regulations and follow best practices when handling a buyer’s personal information.
Can you sell buyer information on TCGplayer?
In addition, you may not share, sell, rent, or distribute buyer information to a third party for purposes unrelated to the transaction made on the Site, including through social media platforms, such as the TCGplayer Pro Retailers Group on Facebook.
Can you share your TCGplayer account?
You must keep any buyer information you receive confidential and secure. In general, you should not share your TCGplayer login information with anyone other than authorized employees. Any employees or individuals who have access to your TCGplayer account must also keep login and buyer information secure. If you store buyer information anywhere outside of the TCGplayer Seller Portal, you must store that information securely where unauthorized individuals cannot access the information. In addition, you may not share, sell, rent, or distribute buyer information to a third party for purposes unrelated to the transaction made on the Site, including through social media platforms, such as the TCGplayer Pro Retailers Group on Facebook. You may not use buyer information except as necessary to complete the purposes for which the information was provided to you (e.g., to complete the transaction). You may not use buyer information to market to buyers, unless you obtain prior, opt-in consent from each individual buyer before doing so.
Is TCGplayer liable to seller?
TCGplayer will not be liable to seller: (i) if we do not proceed with a transaction, disbursement or adjustment that would exceed any limit established by us for a security reason, or (ii) if we permit a buyer to withdraw from a transaction because of issues involving the Account.
Payment Protection
On the TCGplayer.com platform, we utilize state-of-the-art fraud detection processes and a Loss Prevention Team to help stop fraudulent orders from occurring.
Lost Packages
As a Buyer, if your package doesn’t arrive or goes missing, you’re always protected by our Buyer Safeguard.
Order Was Not as Expected
As a Buyer, if the order you receive is different from what you purchased, our team will help you get a refund or replacement. Simply follow our Buyer Safeguard.
Does TCGplayer have tracking?
Make sure you include tracking on your package. TCG player is not liable for anything that gets lost in transit, but if you have a tracking number, we can usually work with the post office to locate missing deliveries.
Can you put high value cards in a top loader?
Protecting High Value Cards. If your order contains high value cards ($25 or more), you can put each valuable card into its own sleeve and then inside a top loader. All cards should then be sealed in a team bag, and placed inside a small bubble mailer and shipped first class with tracking.
Can you ship BCW cards alone?
Do not ship BCW boxes alone. They must be contained within a mailer or larger box, as they are not designed for shipping or rough handling. Make sure the smaller boxes do not have room to move around within the shipping box, and make sure the cards do not have room to move or flex within the smaller boxes.
Mark Rosewater reinforcing reserved list yet again
In a pair of blogatog posts, MaRo has yet again reinforced the fact that the reserved list is here to stay, and in a response to the first post advised against trying any further to ask for it to be abolished. Strong position from the mothership.
MH2 Fetches Have Hit Their Floors
Good afternoon everyone. With TCG and CFB both having big kickbacks over the next few days (15% and 20% up to $40.00 respectively) I thought people might like to know that now is a good time to buy fetches from MH2.
Be careful when looking for good deals. if something is too good to be true it just might be
Speculat (e/ing) 1. form a theory or conjecture about a subject without firm evidence. 2. invest in stocks, property, or other ventures in the hope of gain but with the risk of loss. This is Reddit's hub for discussing speculating (2) and not for discussing speculating (1) about Magic: the Gathering cards.