How do I return a product to Lorex?
Our Products also include a standard 1-year warranty. If a product is found to be defective within that time period you may return it to us. Enter the Lorex Customer Portal or from your My Account Dashboard. Confirm Order Number and Email Address to access your order information. Select the item (s) you want to return and the Return Reason.
How long is the warranty on my Lorex product?
Lorex Warranty covers your product for one year from the time of purchase. Extend your product warranty coverage up to five years by purchasing one of our LorexCare Extended Warranty plans.
What happens if LOREX is defective?
Lorex will repair the Product if found to be defective. Lorex will replace the Product if found to be defective. Have peace of mind by knowing that your security investment is protected. No additional cost for parts or labor if repair is needed. What is Lorex known for?
Where is Lorex located?
Where is Lorex located? Lorex has head offices in Markham, Ontario, Canada and in Linthicum, Maryland, USA. We also have product warehouses in Markham, Indiana and California.
How do I return my Lorex?
Log in to your Lorex account (you may already be signed in). Choose the 'Returns' option in the menu. Click on 'Return an item for Credit'. Select the item you wish to return (if eligible for return).
Does Lorex have warranty?
Length of Warranty The Lorex warranty covers the Product, for one (1) year from the documented date of purchase. All other components and accessories contained in the original packaging are warranted for a period of ninety (90) days from the documented date of purchase.
Does Lorex have good customer service?
Overview. Lorex Technology has a consumer rating of 1.59 stars from 185 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Lorex Technology most frequently mention customer service, camera system and technical support problems.
Is Lorex still in business?
Both US retail giants have stopped selling products from Lorex and Ezviz, while Lowe's no longer carries products by the former. Lorex is a subsidiary of Dahua Technology, whereas Ezviz is a surveillance tech brand owned by Hikvision.
Are Lorex cameras worth it?
Bottom Line. Lorex makes good, solid cameras. Period. With video resolutions ranging from 1080p to 4K HD, superb night vision, and on-location video storage through DVRs and NVRs, you'll enjoy professional-grade home security equipment without the high monthly fees.
How long do Lorex cameras last?
Thanks to Lorex's constant innovation and the need for an enduring and reliable power source, these battery power packs can fuel a Diurnal camera for up to 8 months under ideal conditions.
Is Lorex made in China?
Lorex, "Made in China and/or Vietnam," Violates US Customs Law.
Is Lorex an American company?
Lorex started in Ontario, Canada and soon expanded across North and South America and the U.K. The company offers DIY security camera systems for consumers and small businesses.
Can Lorex cameras be hacked?
On Sept 25th, 2017, Dahua (Lorex), a major competitor of SCW, had all of their camera systems hacked and put into the Mirai botnet and customers lost their video feeds. On Oct 23rd, 2017, Forbes called the vulnerability "The Next Web Crisis" since the hackers have access but have hardly used the devices, yet.
Is Lorex banned in the US?
Dahua-Lorex & Hikvision Products Banned in USA by the FCC While the NDAA 2019 law banned these companies from being used in government facilities, this action now makes it illegal for them to sell new products into any US market.
Which is better Lorex or Swann?
Lorex only supports basic motion detection, whereas Swann is well-known for its full video analytics. Though both cameras don't send motion alerts, Swann is better as it has intrusion detection, line crossing, and face detection.
Which is better Reolink or Lorex?
Overall, we'd recommend Lorex over Reolink thanks to its better prices, video quality, and smart platform integrations. However, if you want a wireless camera or two-way audio, go with the Argus PT.
How do I register my Lorex camera?
How to register your product for a Lorex DDNS accountUnder Warranty, select the product warranty you created.Under Device Name, enter a name for your device. You can enter your name, business name, or anything of your choice. ... Under MAC Address, enter the MAC address of your Lorex product.
Who makes Lorex NVR?
Dahua TechnologyLorex is a subsidiary of Dahua Technology, and Ezviz is a video surveillance camera brand owned by Hikvision.
How do you use the Lorex Home app?
0:162:04App Tutorial - Lorex Secure - YouTubeYouTubeStart of suggested clipEnd of suggested clipThe quick playback icon tap. The enhance resolution icon to start streaming in HD. You can even takeMoreThe quick playback icon tap. The enhance resolution icon to start streaming in HD. You can even take a quick snapshot. And share photos in an instant.
How do I connect to Lorex DDNS?
To set up a free DDNS:In your web browser, enter www.lorex.com to access the log in page.Enter your Username and Password to log in to your account.Click the DDNS tab ( ... Enter a Device Name of your choice, the MAC Address, and the URL Request of your choice. ... Click Add Device.More items...•
Register Your Product
Register your product for instant access to Warranty Claims, Refunds, Returns, Technical Support, and Customer Service.
Lorex Mobile Apps
Remote monitoring made easy. View your home or property using our intuitive and reliable mobile applications. Keep up to date on activities on your home or business when you're not there.
Learn the Terminology
At Lorex, we use technical terms which may be foreign to users. Learn more about the words we use and the meaning behind every word.
LorexCare Extended Warranty
Extend your product warranty coverage up to five years by purchasing one of our LorexCare Extended Warranty plans.
Frequently Asked Questions
Lorex has been selling security cameras for almost 25 years and is one of the most trusted names in the home security camera system industry. We are known worldwide for our top-quality security products, ease-of-installation, and affordable prices.
Return Policy
Lowe’s is committed to partnering with you to achieve your home improvement goals.
Return Policy Exceptions
The following items must be returned in "like-new" condition with proof of purchase within 30 days of purchase or receipt.
Problems With Your Order?
If you receive an order that arrives damaged, incomplete or in need of replacement parts, contact Lowe’s customer care at 1-800-445-6937 within three days of receiving the item to report the error or damage.
Miscellaneous
Lost or stolen Lowe’s Gift Cards can only be replaced for the remaining balance by presenting the original receipt.
