How long does it take to return a Lush product?
How to contact Lush customer care?
How to return an item via mail?
Can I return my Lush gift card?
Can I return a product to a store?
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Can you return a used product to Lush?
You can return unused, used, or damaged products. The returned product must be 75% intact. You need to return the product in its original packaging and with the receipt. Shipping charges aren't refundable.
How long does Lush take to refund?
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you've used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
Can you return Lush packaging?
Did you know you can return five clean black and clear pots to any Lush store in exchange for a free fresh face mask? We chip them down and remold them into new pots in a closed recycling loop.
How do you get free samples from Lush?
“The way you can leave the store with a big bag of free stuff is by going up to one of the Lush employees and asking them for a sample. “You can sample pretty much everything.” He added that the samples aren't huge, but you could get a week's worth of your favourite shampoo or body wash without paying a penny.
Does Lush take back empty containers?
Each one of our pots (created just 12 miles away from our Vancouver factory) and bottles are made from BPA-free 100% post-consumer recycled plastic, and can be reused, recycled or returned to a Lush shop for recycling. When you return five clean, empty pots to a shop, you'll even get a free fresh face mask!
Can you exchange Lush without a receipt?
If you do not have your receipt, we will gladly offer you an exchange. *Item must not be a digital-exclusive product if returning to a retail location. Items purchased online through Afterpay can be returned with a receipt in U.S. shops only.
Is Lush taking black pots?
The great news is that not only will our black & clear PP pots continue to count in the 5 for a fresh mask scheme but the range of other full-sized Lush plastic packaging items will now qualify. Meaning that if it counts in the new scheme, it also counts in the continued fresh mask scheme.
How many Lush pots do you need for a free face mask?
five itemsLush introduces deposit scheme to encourage plastic recycling. The move builds on Lush's pre-existing fresh face mask scheme, which rewards customers who bring back five items of Lush plastic packaging in exchange for a fresh mask.
Does Lush still give free masks?
Bring five of our empty black or clear pots to any of our shops, and we'll give you a free fresh face mask.
What is the Lush employee discount?
Working with us has some pretty serious perks. For starters, a 50% discount on all our fresh handmade products will ensure you've always got a healthy Lush stash in your bathroom! Several times a year, we also offer staff sales that benefit fellow staff members in need or local charities.
Do Lush still collect bottle tops?
Bottle tops (we no longer collect non-Lush bottle tops of any kind through our shops or postage system).
How do you get a free Lush bath bomb?
To claim your freebie, all you have to do is head to your nearest Lush shop and speak to a member of staff. They will help you choose from an overwhelming number of bath bombs, and whittle it down to a scent you love.
Is it OK to use Lush products after they expire?
Color, smell, texture or effectiveness may be less effective after the expire date, but it will do no harm to your skin.
Do you put Lush products in the fridge?
Get a little face time Made with fresh ingredients, we insist that you keep these masks snugly secure in your fridge at home to keep them fresh and naturally cooling.
Do Lush soaps expire?
We recommend that you keep our Fresh Face Masks in the fridge and use them as soon as possible while the ingredients are still fresh and active, but the majority of our products have a shelf life of 14 months from the date that they were made.
How do I order Lush samples online?
1:193:03How to get free samples at lush online - YouTubeYouTubeStart of suggested clipEnd of suggested clipAnd click on that little icon and click in the box. And then you can type in whatever you wantMoreAnd click on that little icon and click in the box. And then you can type in whatever you want whatever simple you want so like for example say. Like can I please sample dream cream by conditioner.
How much does it cost to return a shower curtain?
Depending on the reason for return, you may be responsible for return shipping (a good estimate is around $9 for small packages like shower curtains, $11 for pillows, $13-15 for medium packages like Sherpa throws or quilts, and $19-21 for comforters and larger, multiple-item packages).
How long does it take to return a product to Amazon?
You MUST contact us within 30 days to initiate the return, or it will not be approved. All items must be returned in new and unused condition in its original packaging before a credit or refund will be issued on a returned order. All returns must be initiated within 30 days of your purchase date.
Can I return a coupon code if it is not prorated?
It will not be prorated.
Is home delivery refundable?
Your original shipping (standard, express, or Home Delivery) is non-refundable. If you chose to pay for expedited shipping or if your order did not qualify for free shipping, that shipping charge will not be refunded back to you, except on the rare occasion that we sent you an incorrect item. 5.
How long does it take to return a Lush product?
To get a refund, exchange, or store credit, follow its 90-day rule. You need to return the item within 90 days after the in-store purchase or the shipping date. Solve My Problem.
How to contact Lush customer care?
Get in touch with Lush customer care agents via: Phone at 1-888-733-5874. Live chat. SMS text at 1-888-733-5874. The Virtual Consultations page. The company will evaluate your request and let you know how you can return your product. There are some general guidelines for returning Lush merchandise, such as:
How to return an item via mail?
If you want to return an item via mail, you first need to authorize it through customer care. You can contact them from Monday to Friday (9 a.m.–9 p.m.) and from 10 a.m.–6 p.m. during the weekend. The company will evaluate your request and let you know how you can return your product.
Can I return my Lush gift card?
You can return your item only to a retail store. Gift card. You need to go to a retail store as you can only get a refund on a gift card. If you want to check the balance of your Lush gift card, we can help you with that as well.
Can I return a product to a store?
If you want to return a product to a retail location, bring the receipt and the original payment method. The refund will be issued on the same card you made the purchase with. If you paid with cash, you will get your refund in the same form. You can return any item to a store except digital-exclusive products.