What is the return policy? We are happy to accept returns for merchandise purchased on marcjacobs.com that has not been worn, washed, or altered, with tags still attached and in the original packaging (box, sunglasses case, garment bag, etc), within 30 days of purchase. Fragrances and Marc Jacobs Beauty products may be returned lightly used.
Full Answer
What is Marc Jacobs'return policy for products?
Fragrances and Marc Jacobs Beauty products may be returned lightly used. All swimwear and underwear purchases are final sale; no returns or exchanges are accepted on these items. For your convenience, any domestic orders placed on marcjacobs.com will receive a prepaid UPS shipping return label with your order.
Can I cancel or make changes to my Marc Jacobs order?
Unfortunately, once your marcjacobs.com order enters the shipping process, we are unable to cancel or make changes to your order. Our system is designed to process orders immediately. When you receive your order, check your packing slip for our return policies and for the return process.
What happens if my Marc Jacobs product is defective?
Marc Jacobs stands behind the quality and craftsmanship of all of our products. If you believe your item is defective or has been damaged en route, please contact a customer service representative via our Help Center. Can I return an international order to a store? The stores cannot accept returns for orders placed online. When will my order ship?
Does Marc Jacobs offer international shipping?
We currently do not offer international shipping outside of the U.S. on Marc Jacobs Beauty, Fragrance and Bookmarc items. Please visit the Store Locator to find a store near you. Other products, such as items made of exotic materials may be restricted.
How do I return an item to Marc Jacobs?
The item must be returned directly to the store, returns by post courier are not accepted. This return policy applies in the US only in freestanding Marc Jacobs stores. Store credit is valid only at freestanding Marc Jacobs stores in the US.
Can I return something that I bought online?
Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase. Follow website directions. Most online stores have step-by-step instructions for processing a return.
Does Marc Jacobs do refunds?
To receive refund, items must be returned within 30 days of delivery or purchase. You will receive a refund in the same form of payment originally used for the purchase. This will be processed within 30 days of receipt of the returned order.
Does Marc Jacobs offer free returns?
We are happy to accept returns for merchandise purchased on marcjacobs.com that has not been worn, washed, or altered, with tags still attached and in the original packaging (box, sunglasses case, garment bag, etc), within 30 days of purchase.
How long do I have to return an item bought online?
When you buy an item online, by law, you have 14 days to return it. And that's 14 days from when it arrives. That's because under the Consumer Contracts Regulations, you have the right to see a product in its actual form (rather than just simply a photograph) before making your final decision.
Can I return something after 30 days?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
Can you return to the Marc Jacobs outlet?
Merchandise purchased at all Marc Jacobs outlet stores are considered FINAL SALE and may not be returned or exchanged.
How good is Marc Jacobs?
Marc Jacobs's Product Quality score was rated 4.5 stars by customers who have used Marc Jacobs's products/services for 2 to 5 Years.
How can you tell if a Marc Jacobs bag is real?
Look for the Interior Brand Name in the Bag Most Marc Jacobs handbags have the Marc Jacobs brand name printed on the inside lining of the handbag. The brand name is accompanied by a “Made in” stamp just below it, indicating where it was made.
Does Marc Jacobs have free shipping?
Marc Jacobs Shipping and Returns For shipping options, Marc Jacobs provides free ground shipping for all orders $50 or more. If you do not reach the minimum purchase, orders $50 or less will be charged $9.95 for standard shipping that takes 3 to 6 business days.
Where are Marc Jacobs handbags made?
Marc Jacobs bags get manufactured in China. However, the leather used is brought from Italy. The leather used in most of the Marc Jacobs bags is Saffiano leather.
Can I wash my Marc Jacobs tote bag?
If you are wanting to maintain your tote bag aesthetic, caring for it and keeping it clean is key. If you have one of the canvas Marc Jacobs totes, you'll want a small bristle brush and either some fabric detergent or fairy up liquid. Mixing it with water, make a soapy solution.
Can I return something I bought online in store Walmart?
How To Return an Item You Bought Online. If you buy something through walmart.com, you can return it to a Walmart store or by mail. Either way, you can start the return process online at walmart.com/return. Alternatively, you can enter your order number at walmart.com/account/trackorder.
Can I return something online that I bought in store Zara?
You have 30 days from the shipping date of your order to return your purchase from Zara.com. The items should have all tickets attached and be in perfect condition. You can return your order at any Zara store free of charge in the same market/region where you made the purchase.
Can shops refuse to give you a refund?
The shop's 'rules' are irrelevant. If goods aren't faulty, you CAN'T return them. Unless the shop's 'rules' allow it, or it was bought online. Online is different, because the Distance Selling Regulations mean you can cancel goods within seven working days, even if you've merely changed your mind.
Can I return something I bought online in store H&M?
FREE IN-STORE RETURN OR EXCHANGE Returns of H&M HOME items purchased online cannot be returned in our stores and must be returned by mail only. We will issue a refund to the original form of payment. Please allow up to 14 days for your transaction to process.
How long does it take to return a Marc Jacobs item?
For purchases in Marc Jacobs United States retail stores, the return policy is as follows: Returns will be accepted within 30 days of the date of purchase, with a receipt and in original condition and packaging. The item must be returned directly to the store, returns by post courier are not accepted.
How to contact Marc Jacobs?
If you believe your item is defective or has been damaged en route, please contact a customer service representative at 877-707-6272 or via email at customerservice@marcjacobs.com, available 24 hours a day.
How long is Marc Jacobs warranty?
Marc Jacobs bags and leather goods warranty: Marc Jacobs will provide a one-year warranty from the date of purchase. Your item must have been purchased from an authorized Marc Jacobs Vendor. Exemptions/Exclusions/Disclaimer: Final sale items cannot be repaired or replaced.
How does Marc Jacobs secure their credit card information?
Marc Jacobs uses secure server software over a Secure Socket Layer (SSL) line to protect credit card information. All personal and credit card information is encrypted so that that it cannot be read as it travels to an ordering system. Once it is received, it is stored in a location not accessible via the Internet.
What is Marc Jacobs?
With Spring 2016, Marc Jacobs is the first designer fashion house offering unique, original fashion and accessories at varying price points. The newly-expanded Marc Jacobs brand brings clarity of voice and aesthetic, reflecting Marc's love for mixing the everyday with the extraordinary.
Does Marc Jacobs warranty wear and tear?
Items that show excessive Wear and Tear are also not eligible for warranty. Proof of purchase is mandatory. If your item was purchased at a Marc Jacobs store or from an authorized retailer: online or offline, please contact the store in which you purchased your item for warranty and aftercare. Watches Warranty.
