You may NOT bring Item to any Mathis Brothers location for exchange. • The covered Item is not eligible for any other return policies of Mathis Brothers other than this Program or the Manufacturer Warranty. • The Program offers only one exchange per original purchase.
Full Answer
How do I contact Mathis Brothers customer service?
If your item is under warranty, please contact your local Mathis Brothers Customer Service office via phone 1-844-294-3435 or online chat. Please have your order confirmation email and/or customer number ready. Do you offer discounts on corporate or bulk orders? We do not offer discounts.
What is Mathis Brothers'warranty policy?
To the full extent permissible by applicable law, Mathis Brothers disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
When does Mathis brothers begin processing my delivery?
If your merchandise is being delivered: Mathis Brothers begins processing your delivery two (2) days prior to the delivery date. This includes locating your merchandise in our warehouse, taking to a staging area, checking to make sure it is undamaged, pre-assembling it, and cleaning it.
Can Mathis Brothers limit the quantity of items I purchase?
Mathis Brothers reserves the right, at its sole discretion, to limit the quantity of items purchased per person, per household or per Order. These restrictions may be applicable to Orders placed by the same account, the same credit card, and also to Orders that use the same billing and/or shipping address.
How do I cancel my Mathis brothers rewards?
To cancel the Membership, the Member must contact our customer service department by using the following (i) toll free number: (844) 294-3435, (ii) e-mail address: mathisrewards@mathisbrothers.com, or (iii) mailing address: 3434 West Reno, Oklahoma City, OK 73107, Attn: Mathis Rewards Membership.
Are the original Mathis brothers still alive?
“Bud” Mathis, co-founder and younger brother of the original Mathis Brothers Funiture duo, died on Monday after a lengthy illness. He was 86.
Who owns Mathis Brothers Furniture in Oklahoma City?
"So many people who come in think we are the Mathis Brothers, but we are not the original Mathis Brothers," Larry Mathis said. In 1988, brothers Bill and Larry became the current Mathis Brothers, as owners and operators of the 410,000-square-foot store and warehouse at 3434 W Reno in Oklahoma City.
What credit score do you need for Mathis brothers?
Fair or better credit required. You will have good approval odds if your credit score is above 650.
Where does Rit Mathis live?
Bill Mathis has a son and daughter, Rit Mathis and Kerry Pacillio, who live and work in California. Rit is the current spokesman for the company, appearing in TV commercials seen by many Oklahomans.
Did Mathis Brothers buy Ashley?
Ashley Furniture has announced it will partner with Mathis Brothers in Oklahoma City and Tulsa to operate at least five Ashley Furniture HomeStores, according to sources. The five new stores are currently under completion and will range from 30,000 to 40,000 sq.
Who owns Ashley Furniture?
Ashley Furniture IndustriesAshley HomeStore / Parent organizationAshley Furniture Industries, Inc. is an American home furnishings manufacturer and retailer, headquartered in Arcadia, Wisconsin. The company is owned by father and son team Ron and Todd Wanek. Ashley Furniture manufactures and distributes home furniture products throughout the world. Wikipedia
How do you pay Mathis Brothers?
There are three convenient ways to pay your bill.Pay Online: Click Here to manage your account and make payments online.Pay by Phone: Contact Synchrony Bank Customer Service at 1-866-396-8254 during the hours listed below to make a payment by phone. ... Pay by Mail: Mail payments to the address below.
What credit bureau does Ashley Furniture pull?
Yes, Ashley Furniture Credit Card reports your account activity to the following credit reporting agencies: Equifax. Experian.
How do I find my synchrony card number?
The number is on the back of your card. Or, you can call 877-295-2080.
How many Mathis Brothers locations are there?
Today there are 17 Mathis Brothers Furniture locations in the U.S., each offering the largest selection of home furnishings in their marketing territory.
How old is Johnny Mathis?
86 years (September 30, 1935)Johnny Mathis / Age
How old is Judge Mathis?
62 years (April 5, 1960)Greg Mathis / Age
Where can I use a Mathis Brothers gift card?
The following are the terms and conditions generally applicable to Mathis Brothers gift cards ("Gift Cards"): (i) Gift Cards are redeemable at any of the following Mathis Brothers locations for in-store purchases only: 3434 W. Reno, Oklahoma City, Oklahoma; 6611 South 101 East Ave., Tulsa, Oklahoma; 4015 East Inland Empire Blvd., Ontario, California; or 81-410 Highway 111, Indio, California; (ii) Gift Cards are not redeemable for cash (except in those states that require redemption for cash); (iii) lost, stolen or damaged Gift Cards will be replaced only with valid proof of purchase to extent of remaining card balance and must be reported prior to use by an unauthorized individual; (iv) Gift Cards are not a credit or debit card; (v) Gift Cards are not valid as payment on any Mathis Brothers credit or finance program; (vi) your use of a Gift Card constitutes your acceptance of these terms and conditions; (vii) to verify the current balance of your Gift Card, please call 1-800-242-5353; (viii) Gift Cards can be reloaded at any Mathis Brothers location; and (ix) all terms and conditions associated with the Gift Cards will be enforced except where prohibited by law. For more specific terms and conditions of Mathis Brothers Gift Cards, please contact Mathis Brothers.
What is an order on Mathis Brothers?
The term "Order" or "Orders" shall mean any order placed by you for products and/or services via the Site that is accepted by Mathis Brothers. In the event that you place an Order to purchase products and/or services from the Site, you are subject to the additional terms of this section. Upon placing an Order, you shall pay to Mathis Brothers the purchase price as set forth in the shopping cart. In an effort to minimize unauthorized transactions and otherwise fraudulent actions, Mathis Brothers may require additional verifications or information before accepting your Order. Mathis Brothers or its third-party subsidiaries or affiliates may utilize the services of certain third-party payment processors to process payments of credit cards and other accepted methods of payment. Your purchase is subject to any additional terms and conditions imposed by such third-party payment processors. The purchase price and any applicable fees or taxes shall be applied to your chosen method of payment upon submission of your Order. Prices and availability of products are subject to change without notice. Errors will be corrected where discovered, and Mathis Brothers reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an Order has been submitted, whether or not the Order has been confirmed and your payment method has been accepted and charged. In the event your payment method has been accepted and charged, Mathis Brothers will issue you the appropriate credit within a commercially reasonable time after your Order has been cancelled. You hereby represent and warrant to Mathis Brothers that you are an authorized signatory of the credit, debit card or other method of payment that you provide to Mathis Brothers or its third-party payment processor to pay the purchase price and any applicable fees or taxes related to your purchases of products and/or services via the Site. In the event you purchase a product that must be delivered to you, such products will be shipped by Mathis Brothers and/or its third-party contractors within a commercially reasonable time after processing of your Order. Delivery time may vary depending on the delivery method selected and product availability. Mathis Brothers does not guarantee delivery at any certain time and is not responsible for delivery delays.
How long does it take to get a 10% restocking fee?
A 10% restocking plus a pick up fee (if applicable) will be charged on all items returned within 7 days. If you select other merchandise of equal or greater value within 7 days, there will be no restocking fee. Only the pick up fee (if applicable) will be charged.
Can Mathis Brothers change the terms of use?
Mathis Brothers reserves the right, at its discretion, to change, modify, add or remove portions of the Terms of Use at any time and without notice to you by posting such changes to this page. Mathis Brothers recommends you review the Terms of Use whenever you use the Site.
Can Mathis Brothers refuse to give you a username?
Mathis Brothers may refuse to grant a particular username to you for any reason, including , without limitation, if Mathis Brothers determines that such username (i) impersonates someone else, (ii) is protected by trademark or other proprietary right law or (iii) is vulgar or otherwise offensive. ^ top ^.
Can Mathis Brothers disclose or alter any aspect of the Site?
Mathis Brothers may disclose or alter any aspect of the Site, remove content from the Site, restrict the time the Site is available or restrict the amount of use permitted at Mathis Brothers' sole discretion and without prior notice or liability to you.
Is Mathis Brothers responsible for third party content?
Mathis Brothers is not responsible for the practices or policies of such third parties, nor the content of any third party sites, and does not make any representations regarding third party products or services, or the content or accuracy of any material on such third party sites.
Mathis Brothers Furniture - complaining about customer service. issue after issue
So my husband and I went into store and purchase a sectional and also rug. We done the delivery and sign up membership . The salesman told me that we purchased the last rug. So it was set to be...
Mathis Brothers Furniture - customer service
The Customer Services Department for Mathis Brothers summed up in two words: IT SUCKS. We delivered a lazy-boy recliner rocker there on Sunday March 3rd for repair. We were to, d we would get a call...
Mathis Brothers Furniture - barrish sisal living room sofa, loveseat and chair set
We purchased a 3 piece living room set and other items on June 5, 2017 from the Indio, CA Mathis Brothers Furniture location. Our order # [protected] states the living room furniture is Barrish Sisal...
Mathis Brothers Furniture - poor customer service on repairs
We purchased a sofa, chair and ottoman in June of 2016 at the Ontario Mathis Bros. store for $1984. We started noticing problems with the furniture around January 2017, Springs popping out the bottom...
Mathis Brothers Furniture - franklin 5 pc dining 4 bar stools, tall bench
We purchased our dining room set on 11/4/17. As we approach our 1 year warranty, I would like to resolve this issue as soon as possible. A few days ago sitting on the tall bench model # WIN -...
Mathis Brothers Furniture - delivery of furniture
Order # [protected] September 30, 2018 I was called on Wednesday 9/26 stating my sofa was ready to be delivered. They wouldn't schedule it until Friday and said I would have a 2 hour window. The email...
Mathis Brothers Furniture - dining table transferring issues
I ordered the Besteneer round dining table from Ontario location on July 19th. It was scheduled to be shipped from the Indio location. That is a 1.5 hour drive. I was told it would take a few days to...
Mathis Brothers Furniture - Power recliner stopped working not even 1 year old
Power recliner delivered 5-13-21 Had to wait 5 months on back order. We still didnt get upset. But now we are getting disturbed...12-18-21 Chair does not work. Not even 1 yr old. Filing complaint with BBB to get this resolved ASAP! I need chair replaced or new motor repaired. Read horror stories now im worried. We spent a boat load of money.
Mathis Brothers Furniture - Sofa - BHT-6268LBO
I purchased two sofas on Nov 12, 2021, on 20% off and delivery was mid-December (Ontario CA location). After few days, I asked to my salesperson (Anthony) that, when our sofas will be delivered? The Anthony checked it and said your original order is not in our system, somebody cancelled/deleted/changed, and those sofas are sold to someone else.
Mathis Brothers Furniture - Love seat and couch- customer service are liars!
I have nonstop been contacting your customer service since April over numerous complaints. They have half fixed problems and lied about "putting it in the notes and having a supervisor contact me". This is absurd! HIGHLY UNPROFESSIONAL! Why on earth would your customer service representatives lie to your paying customers.
Mathis Brothers Furniture - Bed frame
Purchased a bed frame about a year ago and purchased the Mathis membership so I could have it delivered and put together. Over time the screws keep falling out. I took the mattress off to check the frame only to see all screws were poorly screwed in and some areas are missing screws. There is even a crack in part if the frame where the screws are.
Mathis Brothers Furniture - Product and no help
I purchased a sofa and love seat in 2019. I had to replace the live seat a month later. Now I have a hole on the seat and the insurance I bought refuses to do anything. I contacted Mathis and their customer service is just as bad. They are terrible at listening to your complaint, and talk over you every chance they get.
Mathis Brothers Furniture - Sales order 53a215416
We purchased $2374.78 of furniture, which the loveseat was not in stock. ( 6 weeks out), they charged me a $99.00 rewards, which I didn't know at the time. We went back the next weekend, purchased a rug. They said the rewards was only for furniture. This weekend we purchase a table and chairs, they said we didn't have any rewards at first.
Mathis Brothers Furniture - Sectional material and fabric
I purchased a $3000 + sectional I am a single mom. The material has a [censored]ling feel and has given me and grandchildren irritation to skin, I can't sit on my sofa or use it with guests for the same reason that it gives them allergic reaction. Irvine office was rude and not willing to help I want it replaced or fixed this is not right.
How long does it take to get a refund from a furniture store?
Refunds will be issued on furnishings only, and on any non-special orders cancelled within seven days of purchase. Stocking furniture may be returned within seven (7) days of date of delivery with a 30% restocking fee. The remaining balance will be issued as an in-store credit.
Is a special order refundable?
The remaining balance will be issued as an in-store credit. Special Orders are non-cancellable and non-refundable. Customers may forfeit their deposit if they choose not to accept their delivery on a Special Order.
Can you return a motion base?
There are no returns or refunds on motion bases. All service is done through the manufacturer. You will find the 800 number to call for service and the serial number for the motion base in your Owner's Manual or on the back of your remote control.
