Do sellers have to accept returns on Mercari?
If the buyer feels that the item isn't as described in the listing, they can request a return. Mercari will look into the situation and determine whether the item is eligible for a return. Sellers are required to accept all returns approved by Mercari.
How does Mercari return policy work?
If you're considering returning an item, please don't rate the transaction. Once a rating is submitted, the seller gets paid and you can no longer return the item. Please be sure to keep all of your returns through Mercari. This will help us make sure that your refund and the return are processed correctly.
Who pays for Mercari return shipping?
For orders using a Mercari prepaid label, the cost of return is covered. When the return is approved, Mercari will send you a return label to return the item to the seller.
What happens when a buyer returns on Mercari?
Receiving your return If a return is approved, we'll send the buyer a shipping label and ask that the return is mailed back within 3 days of the approval. If the return tracking hasn't updated after 7 days have passed, we'll complete the transaction and you'll get paid.
How do I get my money back from Mercari?
Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. To keep you safe, we ask that all transactions take place in the app.
Are sellers protected on Mercari?
To provide peace of mind for your shipments, we include up to $200 Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local.
Can sellers get scammed on Mercari?
The question, though, has evolved to: "Are there buyer scammers on Mercari?" And the answer to that is consistent with other platforms – from old-time players like eBay and Amazon to currently popular ones like Poshmark – YES. We've listed below three typical scams on this platform.
Are Mercari refunds instant?
The Mercari refund time depends on the payment method you used. It usually takes around five working days for the money to return to your bank account. This rule also applies to the cases when you paid for your orders using a gift card—the paid amount will be returned to it.
Does Mercari approve returns?
All Sales Final. Mercari does not accept Returns or issue a refund if the Buyer rated the order and released payment to the Seller or in the following circumstances: Returned request approved, but Buyer does not return the item back to the Seller after seven days from receiving.
How long does a Mercari refund take?
Refunds for transactions paid with Mercari balance or credit are typically returned to your account within 24 hours. You can view your credits or balance from your profile.
Can you get scammed on Mercari as a buyer?
The question, though, has evolved to: "Are there buyer scammers on Mercari?" And the answer to that is consistent with other platforms – from old-time players like eBay and Amazon to currently popular ones like Poshmark – YES.
Does Mercari give partial refunds?
Mercari doesn't process or permit partial refunds. Instead of receiving a partial refund, we recommend that the buyer decide whether they want to keep the item or return everything to the seller to receive a full refund.
How long does a Mercari refund take?
Refunds for transactions paid with Mercari balance or credit are typically returned to your account within 24 hours. You can view your credits or balance from your profile.
What do I do if my Mercari item is damaged?
For items damaged in transit, you'll need to file a support request within 3 calendar days from the delivery date. Please do not file a claim with the carrier. Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned) Package drop-off was with the correct carrier.
Mercari Return Policy in a Nutshell
The trick with returning items to Mercari is that you need to be quick to act once you get the delivery. You have to verify the product’s correctness within three days from delivery to be eligible for the return.
What Are the Mercari Return and Refund Rules?
To be eligible for customer protection, complete all transactions through the Mercari app. Make sure to commence the refund procedure through Mercari, as well. You should disregard the platform or the merchant you purchased goods from because:
How Can I Return the Faulty Item and Get a Refund?
When you determine a product’s flaw, contact the company. Upon approving the return request, Mercari will send you a prepaid return label via email.
What Should I Do if a Damaged Item Poses a Safety Risk?
Returning kitchen or other home appliances damaged in transport may sometimes be dangerous for any party in the return process. In those cases, Mercari won’t insist on sending the product back. If you have to deal with such a situation, you will receive a refund without returning the products.
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What Merchants Can DoNotPay Initiate a Return From?
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How long does it take to get Mercari money back?
How Long It Takes To Receive the Money Back. The Mercari refund time depends on the payment method you used. It usually takes around five working days for the money to return to your bank account. This rule also applies to the cases when you paid for your orders using a gift card—the paid amount will be returned to it.
What is a mercari?
Mercari is a simple-to-use shopping app with more than 50 million downloads. It gives trading enthusiasts a chance to sell or purchase goods while following undemanding procedures. Receiving a faulty item or a damaged parcel is the last thing you want, regardless of the app or platform you tend to use for your purchases.
How long does it take to report a missing item to Mercari?
The item you paid for is missing from your order. Once you notice any of these irregularities, you must report the issue to Mercari within three days from the parcel reception. The next step is usually a return process, but this isn’t always the case. You won’t need to send the items back if: They are hazardous.
How long does it take to ship a package back?
You should include it in your parcel while sending the goods back. Note that you have a deadline—you need to ship the parcel back within three days from the reception. Once it’s done, all that remains is waiting for the company to return the money to the payment method you used for purchasing the goods.
Can you return Mercari items?
You won’t need to send the items back if: They are hazardous. They violate any part of the Mercari refund policy. The Mercari refund policy offers no partial refunds—the only option is to return the whole order and receive full compensation.
Does Mercari allow returns?
Once the help center confirms that you are entitled to receiving a refund, they will issue an addressed return label and send it to you.
Silent buyers are great
Had a buyer immediately buy a listing I posted. No messages/offers nothing. Not even a profile picture. The review they left was 5 stars and nothing more. I kinda like that simple and easy. I just kept feeling like they were gonna message at some point, but no.
What a pleasant surprise!
4 stars is fine but the transaction went so smooth! I was curious. This person was a brand new, no reviews user. Maybe I lucked out! I thought it was so nice they made the effort.
I actually brought this, I shall update when it gets here
The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online.
How to get mercari credits?
Click on the “get the app” button. Download the Mercari app. Register a new Mercari account. After you’ve signed up, tap on your profile name , go to “Settings” to check that you’ve successfully received the credits.
Does Mercari allow returns?
If the buyer wants to return an item due to buyer’s remorse, Mercari allows the seller to accept or deny the request. They only mandate returns if the seller is in the wrong. Mercari also takes extensive steps to avoid return fraud. The Bad. Mercari is designed for casual sellers and isn’t optimized for professional sellers.
Does Mercari have insertion fees?
No insertion fees and low commission. Mercari credits, contests, and occasional coupons help entice buyers to stick around. The ability to rate buyers. Most buyers are wonderful, but every now and then you’ll get a buyer that you want to (and should) warn other sellers about.
Is Mercari a legit company?
They were awarded the "Emerging Leader Award" at the Japan-US Innovation Awards Symposium in 2016. [ 1] So the simple answer is that yes, they are legit.
Is an item delivered?
Item is not as described. Item is not delivered. This is still subject to debate and may work either in favor or even against you depending on if you are a buyer or seller. But there’s a lot you can do to increase your chances for a smooth transaction, by playing by the rules without taking shortcuts.
