What is the return policy for my protein products in UK?
We offer free UK returns on all clothing items purchased on myprotein.com. Please ensure that when you receive an item that you take reasonable care of it when trying it on and please ensure that any security seals or tags are still intact. You have 14 days from the date of receiving your order to initiate a return.
How long do I have to return my item?
We want to make sure your clothing returns experience is as simple as possible, you have up to 14 days to return your item to us and we’ll cover the cost. Follow the 3 simple steps below to print your free returns label.
Can I return an item that is damaged or faulty?
To receive a refund or replacement, you must return the item in the same condition you received it in and within 14 days from the day on which you received the item. Please accept our apologies if you have received an item that is damaged or faulty.
How do I return an item I've purchased?
What to do to return your item to us Contact us through your account via our online message centre or call us on 0044 (0) 161 8131487 You must inform our customer service team of your order number, the item you are returning and the reason for return.
Can I return protein powder?
Whether you've eaten part of a protein bar or used a few scoops of that pre-workout powder—you can still return your product as long as all paperwork and accessories are included.
Can I return protein to my protein?
To receive a refund or replacement, you must return the item in the same condition you received it in and within 14 days from the day on which you received the item.
How do I contact myprotein India?
Toll free number: 18001028580. Available from 10am to 6pm Monday to Saturday.
How long does myprotein take to ship?
ServicePriceInformationPremium$19.99Order before 4pm EST for delivery in 1-2 working days During busy period's some Premium/Express delivery services may be temporarily unavailable.International$19.99Expected shipping in 10-14 business days, please allow 30 business days to arrive as this can differ by country2 more rows
How do I return something on myprotein?
Follow the 3 simple steps below to print your free returns label.SELF SERVE RETURNS. To arrange a return in the UK simply log into your account and view your orders using the link below, select your order and click the return button where you will be guided through the returns process. ... POST YOUR RETURN. ... WE'LL DO THE REST.
How do I get my money back from myprotein?
If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund.
Is Myprotein Indian brand?
Myprotein is a British online retailer based in Cheshire, UK that manufactures sports nutrition products and gym clothing, including supplements, protein powders, vitamins and high-protein foods and snacks. It is a subsidiary of The Hut Group.
Is Myprotein made in India?
All of our products are manufactured and shipped from the United Kingdom in order to ensure the highest quality. The duties and taxes have been paid and you as a customer are no longer required to pay anything additional after you have purchased the products on the website.
Can I cancel Myprotein order?
If you want to try and cancel so that a new order can be placed, then you'll need to log-in to your account. Select the order you wish to cancel and you'll see that you can choose to cancel individual items or the whole order. We'll send you an email within an hour to let you know if the cancellation worked.
Are Myprotein returns free?
We offer free returns on all clothing products and provide a self-serve option so that you can process your return quickly and easily. To start your return, follow the above steps and click the highlighted text under 'Register your return'.
Why does Myprotein take so long to deliver?
Delivery. Due to unprecedented demand and ensuring our staff remain safe as we process your orders, we are running a little behind. Our warehouse team are working hard to ensure you receive your essentials as soon as possible but please expect a 48-hour delay to the dispatch of standard delivery orders.
Who makes the best protein powder?
Our Top Picks for Best Protein Powders:Optimum Nutrition - Gold Standard 100% Whey.Vega - Sport Premium Protein.Ascent - Plant Protein.NorCal Organic - Pea Protein.Orgain - Organic Protein.Navitas Organics - Organic Hemp Powder.Vital Proteins - Collagen Peptides.1st Phorm - Level-1 Meal Replacement Powder.More items...•
Can you return the protein works?
Once a customer purchases a product which has been purchased directly from our website it is backed by our 365 day returns policy, this means that customers have up to 365 days to return the product to us.
How long do myprotein returns take?
Your refund should be returned to your account within 5 working days and we'll send you an email to let you know it's on its way! If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account.
Where do I send Shein returns to?
Sign into your SHEIN account.Find the order in My Orders, click the "Return Item" button.Select the item(s) you would like to return, indicate the reason, and submit.Select return method: return by USPS or UPS return label. ... Mail out the package at your nearest USPS or UPS location.
What is myprotein referral code?
Myprotein Referral Code: CHRIS-R1B0C - Use this referral code when you register on Myprotein to get up to 30% discount.
Does Myprotein Give Full Refunds?
Yes, Myprotein gives full refunds to eligible customers returning products that are unopened, unused, and undamaged. Refunds are only given to cust...
Can I Return Myprotein Products After Use?
No, the company will not accept returns of used products.
How Long do Myprotein Refunds Take?
Refunds from Myprotein can take anywhere from seven business days to 30 days. Usually, this depends on the season as businesses can become overwhel...
Returns Policy
Our Returns Policy forms are part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time.
Returns
You have 14 days to cancel your order which begins the day your item has been received.
SELF SERVE RETURNS
To arrange a return in the UK simply log into your account and view your orders using the link below, select your order and click the return button where you will be guided through the returns process.
POST YOUR RETURN
Once you have processed your return online, you have a further 14 days to return your item (s) to us. Fore more information please click the link below.
WE'LL DO THE REST
We will notify you via email when we have processed your return. All successful returns will be credited to the original payment method. Fore more information please click the link below.
When was the Returns Policy last updated?
We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 19/03/2019.
When does the 28 day return period start?
Our 28 day return period policy starts on the day after you received the item.
How long does it take to get a refund for a faulty item?
If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund.
What to ensure when you receive an item?
please ensure that any security seals or tags are still intact.
When you receive your item, must you check it?
When you receive your item, you must check it as soon as possible following receipt and always before use.
Do you have to inform customer service of return?
You must inform our customer service team of your order number, the item you are returning and the reason for return. We will confirm the address you need to return the item to
Does Returns Policy affect statutory rights?
Our Returns Policy does not affect your statutory rights.
What to do if you are not satisfied with the way in which we have handled the return, replacement or repair of?
If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. We want to resolve the matter.
How long does it take to get a refund for a faulty item?
If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund.
Is it your responsibility to return an item to the warehouse?
5. Any item you have accepted and then return is your responsibility until it reaches our warehouse. Please, therefore, ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
Is a mask returnable?
Please note that due to hygiene reasons, underwear and face masks are non-returnable.
Is Returns Policy part of the Terms and Conditions of Sale?
We reserve the right to change this Returns Policy at any time.
Can you refund postage for a damaged item?
Please note that we can only refund the postage costs for returning an item where: we sent you the wrong item, or the item is damaged or faulty; or where you are returning a substitute or replacement item which you do not want to keep. We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.
How to contact Myprotein customer service?
Please contact our customer service representatives on +44 (0) 161 8131487, via your account or by post at Customer Service Department, Myprotein, Meridian House, Gadbrook Way, Gadbrook Park, Rudheath, Northwich, Cheshire, UK, CW9 7RA.
How long does it take to get a refund for a faulty item?
I f an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund.
Does the UK return policy affect your rights?
Our Returns Policy does not affect your statutory rights. For more information about your other statutory rights, please visit the UK Government's website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on
Is a mask returnable?
Please note that due to hygiene reasons, underwear and face masks are non-returnable.