If the product is misused or tampered with in any way. To claim under the nood furniture warranty you must return the product for repair/inspection to your store of purchase at your cost (including any delivery and insurance charges) within the timeframes outlined in our Terms and accompanied by proof of purchase.
Full Answer
Can you return to DECIEM?
If you are not satisfied with your purchase made through the DECIEM website or one of our DECIEM retail stores, we are happy to let you know that you can return any unwanted products that are at least 50% full within 365 days (1 year) from the date of purchase as stated on your invoice/receipt.
Does Kiehl's accept returns?
Should you ever buy anything from us that is not pleasing to you, you may return any of our products, to the original point of purchase, for a full 100% money-back guarantee. Customers who purchase products from Kiehl's website may return them by mail. Please call 1-800-KIEHLS-2 (1-800-543-4572) for more details.
How long do DECIEM orders take?
We try to get to orders as quickly as we receive them and in most cases fulfill orders within 2-4 business days.
Can you return L Occitane?
L'OCCITANE creates every product with care and passion. Should you choose to return a product within 45 days of purchase, we will happily exchange the item or refund the purchase price to the original form of payment, except cash.
Does Kiehl's have a retinol product?
Our serum with retinol is precisely formulated to deliver a gentle, daily-strength dose of Pure Retinol with Ceramides and Peptide for visible anti-aging results with minimal visible redness, dryness or peeling.
Does Kiehl's price match?
Kiehl's does not offer price matching.
Why did Sephora stop selling The Ordinary?
“We are leaving Sephora due to payment issues but will launch online and in stores with Ulta and Douglas imminently.” The Ulta move is happening ahead of schedule, with WWD reporting that it was originally slated for 2019.
Should you keep serums in the fridge?
To protect the nutritional integrity of these active nutrients, storing your serum in the fridge is recommended. Your serum will last longer and the ingredients will remain active for a longer period of time.
Is Deciem going out of business?
The Ordinary owner is closing four other labels to focus on its crown jewel. The Ordinary owner announced it will close HIF, Hylamide, Abnomaly and The Chemistry Brand in an Instagram post.
Can you use L Occitane gift card online?
If you have an E-Gift Card, you may redeem online or in a L'Occitane boutique in the USA. To redeem online, enter the gift card number and 4-digit PIN on the payment page at checkout.
How do I return an online order to Ulta?
Returning your online order to one of our stores To avoid return shipping costs and speed up your refund, you may bring returned merchandise to any Ulta Beauty store. Simply bring the item(s) you wish to return to the store with its original email order confirmation, packing slip and all original packaging materials.
Can I cancel my Kiehl's order?
While signed into your Kohls.com shopping profile, click View Recent Orders. Find the order you wish to cancel from the list of recent orders and click “Manage Order”. Click “Cancel Order”. Verify the order has been canceled.
Need to Make A Return?
Exchanges
How to Return
- IN-STORE/PICKUP PURCHASES
You may return unwanted products to any DECIEM retail location within the same country as your original purchase. A receipt or proof of purchase is required to process your refund to your original method of payment. We do not offer store credit or exchanges. We are unable to proces… - ONLINE ORDERS
Online orders can be returned in-store or online. If returning in-store, please provide our store ambassador with your order number at checkout. If you are not near a DECIEM store and need to return your product(s) via mail, please follow the instructions below. We ask you to ensure that t…
Customer Responsibility
- Returned products are your responsibility until they arrive at DECIEM. Though it’s not required, we do recommend purchasing tracking services for your protection and to also hold on to the proof of postage in case you need to contact us about your return. Please note DECIEM does not incur the cost of return tracking or postage. Only products received by our warehouse can be credited…
Refunds
- We aim to refund you within 12 business daysof the product being returned to DECIEM, however these times may be impacted during high volume periods. All returns will be credited to the original method of payment.We cannot process your refund to an alternative card. The refund will be issued upon processing of the returned product(s). You will recei...
Third-Party Retailers
- We do not provide refunds or exchanges for products purchased outside of DECIEM. You must abide by the return and exchange policies set in place by the authorized retailer you have made your purchase with. Please contact the retailer in question for more details.
Fair Use
- If we notice an abnormal pattern of return activity or behaviour then we may connect with you about your returns. Any abuse of the return policy can result in the suspension of the account and any associated accounts. If this has happened to you, and you think we’ve made a mistake, please contact our Customer Happiness team and we’ll be happy to review it with you. If your account h…