novosbed return policy

Full Answer

What can you expect from a Novosbed?

You can also expect a durable mattress with a Novosbed that provides years of consistent, reliable comfort, thanks to the 5th-generation high-density memory foam.

Why choose a Novosbed mattress?

It conforms to your body to relieve pressure points, and isolates motion better than any other mattress material.* You can also expect a durable mattress with a Novosbed that provides years of consistent, reliable comfort, thanks to the 5th-generation high-density memory foam.

Are returns easy and free with the 120 night trial?

Rest easy knowing returns are easy and free with our 120 night trial. “Free Returns” means that you get ALL your money back when you return your mattress (Novosbed invented this concept in 2009). While most companies have followed our lead, some still charge restocking fees, or do not refund your outgoing shipping expense.

Is the Novosbed cover washable?

The Novosbed cover is machine washable. Hang dry to prevent shrinkage. Mattresses can get dirty – really dirty. Doesn’t it make sense that you should be able to wash it? Zippers are often the most expensive single component of a mattress cover, which is why many brands still do not offer a removable and easily washable cover.

How do I return Novosbed?

Novosbed foundations not associated with a Novosbed mattress purchase can be returned within 14 days of receipt, as long as they are in their original, unopened packaging, and Novosbed (GoodMorning.com Inc.) has organized the return transportation.

Is Douglas and Novosbed the same company?

Novosbed and Douglas are two of the most well-known mattress brands in Canada, with both having built a loyal customer base of their own. Despite their differences, the two mattresses are produced by the same Canadian online mattress company: Novosbed.

Does Novosbed sleep hot?

One of my favorite things about the Novosbed is that it's a memory foam mattress that sleeps cool — cooler than most of its competition that is.

Is Novosbed made in Canada?

Novosbed is Canadian owned and operated. Mattresses designed in Canada and manufactured in the USA with partners uniquely capable of achieving our vision.

Where is Novosbed made?

Although Novosbed was originally manufactured in China, they moved production in 2012 to the USA. Today, they are made in Pennsylvania.

Who owns Novosbed?

Twin brothers Sam and Andrew Prochazka, 34, are the founders of Edmonton-based Novosbed, a five-year-old online retailer just starting to make a dent in the mattress universe.

Is snow and silk Canadian?

Made in Canada Silk & Snow is 100% Canadian owned and operated and all mattresses are manufactured in Canada, with foam that is CertiPUR-US certified for low VOC emissions for indoor air quality.

Does Novosbed go on sale?

It's simple. Our mattress prices stay the same every day of the year. There's no haggling, coupon-hunting, or flash sales.

Is Ghostbed made in Canada?

All of our mattresses are built in Canada by Nature's Sleep, a company that's been around for 20+ years.

What is the highest rated mattress in Canada?

The Best Mattresses in CanadaBest Overall. Silk & Snow Hybrid. SHOP NOW. ... Most Comfortable. Polysleep Mattress. ... Best Value. Silk & Snow Mattress. ... Best for Couples. Endy Mattress. ... Best for Side Sleepers. Douglas Mattress. ... Best Luxury. Polysleep Zephyr Mattress. ... Best for Back Pain. Silk & Snow Organic. ... Best Firmness Options. Novosbed.More items...•

Which mattress in a box is best Canada?

Our best rated picks for the best bed in a box mattress in CanadaBest Overall: Douglas Mattress.Best Customization Options: Novosbed Mattress.Best Cooling: GhostBed Classic Mattress.Best Pillow-Top: Logan & Cove Mattress.Best Hybrid: Noa Mattress.Best Motion Isolation: Endy Mattress.

Do people still use box springs?

Even though the coil mattress trend is dwindling, it can still be beneficial to know when a box spring is a valuable investment. Originally built to add height to your bed and support your mattress, box springs still provide this today, as well as a few other minor benefits.

Is Novo mattress good?

Are Novo Mattresses any good? Looking at the reviews for Novo mattresses, it is clear they are held in high regard with most mattresses accruing a clean 9/10 rating over a prolonged period of time across the majority of the range and with thousands of combined reviews.

Is Casper mattress Canada?

While everyone from Sealy to Costco is getting in on the game and launching their own mattresses-in-a-box, the two most prominent names in Canada are the U.S.-based Casper and Endy, a Canadian company that offers mattresses manufactured here.

Is the purple mattress available in Canada?

All of Purple's Mattresses can be purchased online at their website, which currently sells to customers in both the United States, and Canada.

How to contact Novosbed?

As a direct-to-consumer manufacturer, our online shop is open 24/7. During this time, we hope to connect with you even more — call us at 1-844-456-4506 , email us at support@novosbed.com, or spark up a chat with our Customer Service team on the bottom right corner of the website.

How to decompress a Novosbed mattress?

Move your Novosbed to the desired room. Gently tip the box over to its side and slide the compressed mattress out. Carefully cut the outer plastic. Make sure not to cut the mattress. On your bed frame or foundation, unroll and carefully cut open the remaining plastic to begin the decompression.

How long does it take for a foam mattress to break in?

The timeframe can vary from person to person, and from mattress to mattress. Generally we suggest you allow 2 to 3 weeks.

Is Novosbed in stores?

Novosbed is not in stores. We believe the best way to try a mattress is in the comfort of your own home, for up to 120 nights risk-free, with free shipping and free returns. If you have ordered multiple mattresses or a Novosbed foundation, they may ship separately and have their own tracking information.

Does Novosbed ship to Canada?

Yes, we ship to almost anywhere in the continental USA and Canada for free. Hawaii, Alaska, California, the Canadian Territories and other remote locations may require an additional remote shipping fee. Please contact us for rates if you think you might be in a remote location. Novosbed is not in stores.

How to contact Good Morning pickup?

Reach out to us by calling 1-844-456-4506 , emailing support@goodmorning.com, or finding us on social media @GoodMorning. To help protect everyone in light of COVID-19, some of our pickup partners have temporarily suspended service.

Can you use a platform bed with a Novosbed?

Platform beds and adjustable bases made of wired metal are not acceptable for use with your Novosbed. Novosbed carries a Foundation that properly supports all kinds of mattresses.

Novosbed Foundation

GoodMorning.com Inc. warrants each Novosbed Foundation for a period of 5 years, prorated against defects in workmanship and materials. If, during the warranty period, your foundation is found defective because of faulty workmanship or structural defects, subject to the details below, it will be replaced or repaired at our expense.

Adjustable Memory Foam Pillow

GoodMorning.com Pillows are covered by a three (3) year Limited Warranty. For three (3) years after purchase, if your pillow is defective due to faulty workmanship or materials, we will offer a one-time replacement or repair the product, subject to the limitations described herein. This warranty covers:

Microfibre Pillows

GoodMorning.com Inc. (“GoodMorning.com”) covers your Pillow (the “Product”) under a 3 year limited warranty (the “Warranty”). This limited Warranty gives you specific legal rights, and you may also have other rights which vary from province to province or state to state.

1. Who this Warranty extends to

This limited Warranty extends to the original purchaser of a Product who is located in Canada or the United States (the “Customer”). The warranty is only valid in the country where the product was purchased.

2. Products covered by this limited Warranty

This limited Warranty extends to Products sold by GoodMorning.com, purchased directly from GoodMorning.com or any other website operated by GoodMorning.com, and located in Canada or the United States.

3. What this limited Warranty covers

This limited Warranty applies to the Product in its original packaging sold to you against the following Defects in material and workmanship, provided the Product is used for its intended purpose:

4. Your responsibilities

In the event of a Defect and to get the benefit of this limited Warranty, we may ask you to return your Product to GoodMorning.com and provide GoodMorning.com with proof of the original date of purchase. You must retain a copy of your receipt as proof of purchase. GoodMorning.com will arrange for shipping back the defective Product.

A 120 night trial. Only better

In 2009 we invented the in-home sleep trial and changed the way people bought mattresses. Then we invented Comfort+ and made a sleep trial that is even better.

How our sleep trial works

It's simple – Take up to 120 nights to try your Novosbed. Request a free Comfort+ kit if you need firmness adjustment. Return for a full refund if you don't love it.

Start your trial

Your trial starts the day you receive your Novosbed. Most will love it immediately, but it's also normal for some to need a little more time to break-in their new mattress.

Fine-tune the firmness

If you're not completely in love with your Novosbed after 30 nights, you might need its firmness fine-tuned. Let us know and we can send you a free Comfort+ kit to make your mattress firmer or softer.

Take your time

With one of the longest sleep trials available, you get the breathing room to enjoy a more comfortable, unrushed trial experience. So take your time and think things over.

How much does it cost to cover a mattress with a topper?

If your mattress is too soft or too firm, some online mattress companies will offer you a free topper. This means you may spend $800 - $1200 on a new mattress only to cover it with a $50 topper from Amazon. It is a bad solution to the reality of mattress buying.

Is it better to buy a mattress online or in a store?

It is a bad solution to the reality of mattress buying. Buying online is certainly better than buying in a store, but most of the new online brands only offer a single firmness option, and you may be forced to settle for something that is not perfect.

Does Novosbed have a firmness adjustment?

Consider a mattress with a removable, washable cover to keep things fresh. Novosbed is the only company that offers free firmness adjustment as part of the sleep trial. Look beyond the cooling gimmicks many mattress brands market. Make sure the return process works on your terms.

How long is Novosbed mattress warranty?

Novosbed warrants each mattress for a period of 25 years, prorated against defects in workmanship and materials. If, during the warranty period, your mattress is found defective because of faulty workmanship or structural defects, subject to the details below, it will be replaced or repaired at our expense.

Does Novosbed have a warranty?

Novosbed mattresses, Comfort+, foundations and accessories include a limited warranty offering protection against defects due to faulty workmanship or materials. Please refer to the warranty specific to each Novosbed product.

Does Novosbed charge for foundation repair?

During the first ten (10) years of this warranty, Novosbed will not charge purchaser to repair or replace purchaser’s foundation if it is deemed defective, but any transportation costs associated with repairs or replacements are purchaser’s responsibility. In no event will the transportation costs exceed Novosbed’s then-standard freight charges.

How long does Novosbed send back a mattress?

Customers are eligible for this after 30 days. Customer service. A-.

How long is Novosbed warranty?

The warranty is 15 years / first 10 years non prorated. This is better than that of most other beds in Novosbed's price range and above average overall. (See mattress warranties: what you should know.) Return / exchange policy. B. Novosbed has a 120-day 100% money-back return policy with no fees or return ship charges.

What is firmness in Novosbed?

The firmness descriptions (soft, medium, firm) Novosbed uses to describe its mattresses are mostly relative to one another as opposed to all mattresses in general. For example, their Soft model should not be necessarily be viewed as soft in absolute terms but soft mainly in relation to their Medium and Firm models.

How much does a Novosbed mattress weigh?

Queen-sized Novosbed mattresses range from 87 to 95 pounds with average being about 90. (Adding the Comfort+ comfort adjustment will increase weight somewhat.) 90 pounds is slightly less than both the average mattress and main competitors overall.

How thick is a Novosbed mattress?

Novosbed mattresses are 11 inches thick and 13 inches thick when using the Comfort+ comfort adjustment. A thicker mattress is taller and therefore may be somewhat more difficult to get on and off for shorter people; a low-profile foundation can help to lower the bed's overall height.

How much owner satisfaction does Novosbed have?

Novosbed mattresses have 82% owner satisfaction. This rate is similar to that of main competitors overall and better than the rate of all mattresses (73%). (Learn how owner satisfaction is determined .)

Does Novosbed have a good longevity?

Novosbed mattresses appear to have at least fair durability / longevity. The density of the support foam – often a key factor in the lifespan of a foam-based mattress – is likely neither a clear strength nor clear weakness.

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