Return-Policy.org

timbuk2 return policy

by Miss Sabrina Ortiz Published 2 years ago Updated 2 years ago
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Are Timbuk2 bags worth it?

Our Verdict. Iterations of the Timbuk2 Classic have been around for over 30 years, and with good reason. It is affordable, durable, and commutes well on and off the bicycle. It has just enough pockets to keep your daily kit well-organized without the added stress of figuring out how to use superfluous features.

Does Timbuktu have a lifetime warranty?

All Timbuk2 products are backed by a lifetime warranty and supported by our repairs team. This is forever, for real (unless you do something truly dumb, like drop your bag into a volcano). Learn more about our lifetime warranty.

Can I put my Timbuk2 bag in the washing machine?

Can you wash your bag in the washer? We do NOT recommend it.

What happened to Timbuk2?

14, 2019 4:23 p.m. San Francisco bag maker Timbuk2 has sold to Exemplis, a Los Angeles furniture maker, for an undisclosed price. Timbuk2 confirmed the sale has closed and said it had no plans to move its headquarters or its 23,000-square-foot manufacturing operations in the Mission to Los Angeles.

Do people still wear messenger bags?

Men's messenger bags have been popular for many years and are still popular today, especially in cities where there are office workers, students and commuters.

How do you wear a timbuk2 messenger bag?

2:593:49Timbuk2 Classic Messenger Bag - YouTubeYouTubeStart of suggested clipEnd of suggested clipPull it up towards your chest. And you've tightened this to where you want it. If you are on yourMorePull it up towards your chest. And you've tightened this to where you want it. If you are on your bike.

How do you clean the inside of a messenger bag?

No parts specified.Step 1 Bag Cleaning. Here's what you need: Bucket. ... Fill bucket with detergent and water. Dip your tool into the bucket and get ready to scrub. Add a comment. ... Scrub scrub scrub!! Add a comment. Add Comment. ... Wipe off suds with towel. Add a comment. ... Leave bag out to dry. Add a comment. ... All done! Add a comment.

How do you wash a bag without washing it?

Start by shaking out your bag to get rid of loose dust, dirt and crumbs. If you have a large, clean, soft bristle brush – like those used to clean suede shoes – gently brush the outside of your bag to knock off dust and dirt. If you don't have a brush, dust it off with a towel.

Are messenger bags machine washable?

The instructions that came with the bag say not to machine wash it, because it will damage the inner water-proof lining.

Why is it called Timbuk2?

Rob Honeycutt, a San Francisco bicycle messenger buys a sewing machine and makes his first messenger bag in his garage in the Mission District. He names the company “Scumbags.” Rob changes the name to Timbuk2, inspired by the African city, Timbuktu and his favorite band, Timbuk3.

Where are Timbuk2 bags made?

All our stock products are manufactured in Vietnam and Indonesia. Our partner factories give us access to technology and scale we cannot replicated domestically. We have four full-time Timbuk2 employees based in Asia who focus exclusively on sourcing and manufacturing to keep our quality and code of conduct in check.

Where are Timbuk2 custom bags made?

While its product line has since expanded beyond custom bags, Timbuk2 has continually designed and manufactured all its custom products in San Francisco's Mission neighborhood since 1989. Non-custom products are manufactured in China, Vietnam, and Indonesia.

What happened to the Timbuktu manuscripts?

A world of knowledge was nearly lost forever amid the al-Qaida occupation in Timbuktu five years ago. Many were burnt, but thousands of ancient manuscripts were smuggled away and saved, and now are being digitized.

What was found in the library in Timbuktu?

Timbuktu ManuscriptsTimbuktu Manuscripts (or Tombouctou Manuscripts) is a blanket term for the large number of historically important manuscripts that have been preserved for centuries in private households in Timbuktu, Mali. The collections include manuscripts about art, medicine, philosophy, and science, as well as copies of the Quran.

Why is Timbuktu famous?

Timbuktu is best known for its famous Djinguereber Mosque and prestigious Sankore University, both of which were established in the early 1300s under the reign of the Mali Empire, most famous ruler, Mansa Musa.

How many people visit Timbuktu each year?

In previous years, the town had nearly 10,000 annual tourists. But since March, fewer than 20 tourists have come to Djenne, according to the local tourism board. But in the first half of 2012, there were only about 7,000 visitors — a huge blow to the economy.

What Qualifies For A Return at Timbuk2bags.eu

Most items purchased from timbuk2bags.eu can be returned within 10 days. Items marked Final Sale are not eligible for return. We will issue a refund to the original form of payment. Returned goods must be in perfect, unused condition with all original tags. Because we want you to love your bag, we don't charge a restocking fee for eligible returns.

RETURNS FOR OTHER RETAILERS

If you purchased your product from a retail store or a website other than timbuk2bags.eu, please work directly with the original place of purchase for return options.

IF YOU RECEIVED THE WRONG OR DEFECTIVE PRODUCT

If you received the wrong product in your timbuk2bags.eu shipment, or are missing something from your order, please contact us at service@timbuk2europe.nl To expedite a resolution, please indicate your order number, as well as the item that was shipped in error or was missing from your order.

REPAIRS AND WARRANTY

Timbuk2 offers warranty and paid repair options for most concerns that may come up with your bag. Click Here for more details.

How to contact Timbuk2?

For additional questions or assistance, please reach out to our Timbuk2 Customer Service Department at repairs@timbuk2.com or 1-800-865-2513. Our operating hours are Monday to Friday from 8:30 am to 5:00 pm PST.

Does Timbuk2 have a lifetime warranty?

Timbuk2 bags have a lifetime warranty; we stand behind the legendary quality and craftsmanship of all our products. Our warranty is valid only when an eligible Timbuk2 product is purchased through Timbuk2 directly (via timbuk2.com or one of our brick-and-mortar retail stores) or through an Authorized Reseller.

Does Timbuk2 offer repair?

Timbuk2 offers repair services for most Timbuk2 products. You must setup a repair claim and send your product to us for repair services and/or warranty claims. Should your item be repairable and covered under the warranty, you item will be repaired at no cost. Modification requests, or repair requests for things not covered under or warranty will require a repair fee be paid. We'll reach out once your item is received to let you know if the item is covered. If it isn't you'll be responsible for the repair fee of $35 for oversized items (like rolling luggage) or $25 for all other repairs. Should your item not be repairable, we will recycle or return the item un-repaired based on your selection when setting up the repair. Return shipping in the lower contiguous 48 USA states is covered at no additional cost, all other destinations will require payment for shipping as based on our shipping page fees. Got it? Good.

How to clean Timbuk2?

We recommend spot cleaning for your bag. Take a damp towel or sponge with a mild detergent and wipe clean. For greasier, more stubborn dirt - try plain dish soap or a cleaner like simple green.

Does Timbuk2 gift card expire?

You can redeem up to 2 gift cards per transaction on Timbuk2.com. Gift cards don’t expire or decrease in value if unused.

What information will I need to proceed?

The gift receiver is asked to verify the order number (in the enclosed packaging) and delivery address zipcode. You are then presented with a screen where the gifted items are displayed and you’re asked to provide the cause of return.

Will the gift giver know that it has been exchanged?

The gift giver does not receive any notifications around this process whatsoever. The gift giver will only know about the exchange if the gift receiver volunteers to tell them. A good solution for all types of communities, families, and friend groups.

What if I decide to spend more than the voucher amount?

Purchases exceeding the gift exchange amount are paid for with the store's normal check-out methods.

How will this exchange voucher work?

At the time a shipping label is presented, you are also presented with a unique instant gift exchange voucher code that's easily copied to your clip-board. A link takes you to shop again immediately in the store, where you load up your cart and use the code at checkout as you would any voucher code.

How much time do I get to return the items?

It is best if you mail them back as soon as possible, but you have about 10 days to drop those return items in the mail so that they are received in time.

Does Timbuk2 have a promotion?

Timbuk2.com promotions do not apply. If you are buying in volume for corporate gifts or resale you are getting an awesome discount; therefore any promotions from Timbuk2.com or Timbuk2 retail stores do not apply to Corporate orders. The promotions on Timbuk2.com are available on individual orders only.

Does Timbuk2 apply to corporate orders?

If you are buying in volume for corporate gifts or resale you are getting an awesome discount; therefore any promotions from Timbuk2.com or Timbuk2 retail stores do not apply to Corporate orders. The promotions on Timbuk2.com are available on individual orders only.

Does Timbuk2 provide refunds?

Timbuk2 will not provide a replacement or refund for goods delivered. To protect your rights, instruct the receiving business or freight forwarder to refuse goods that arrive damaged. For loss or damage after delivery, please work with the receiving business for claims.

Can you get Timbuk2 for free in Canada?

If you order from directly from our Shop in Toronto, you can get FREE SHIPPING within Canada! Just call (416) 979–3030 or email torontostore@timbuk2.com​,​ to order​. Get your Timbuk2 bag delivered to you for​ free, with no additional brokerage, duties, or customs! International Taxes and Duties.

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Ordering and Payment

Shipping and Returns

  • Can I get free shipping?
    We offer free shipping on orders over $50 USD within the 48 contiguous United States. Some exclusions apply. Please see our promotions pagefor the latest terms.
  • When is my bag going to ship?
    Most of the year we ship ready made items within 1-3 business days of the order being placed. During promotions or high volume times this processing time may increase, for the most up to date processing times please check our shipping pageor the final checkout page. The exact timi…
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Warranty, Repairs and Bag Care

  • My bag is broken or damaged. What should I do?
    WHAT? No way! While our bags are nearly indestructible, strange things do happen. Lucky for you, all the information you need is right here. We have a repairs program that may be able to get your bag back into action. For more details about our Lifetime Warranty and our paid repairs program…
  • Do you have replacement parts?
    Yes we stock replacement parts on our website that are available for purchase. Replacement Partsare available if you want to do the repair yourself or if the broken part is not covered by our warranty. Our warranty policy does not cover accidental damage such as busted wheels caused …
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Recycling My Bag

  • Breaking up with my Bag (Recycling a Bag)?
    Oh yes, sometimes the day comes when it’s time to move on. It’s not me, it’s the bag. We offer a Recycle (Break up With Your Bag) program year round, through our Full Line Timbuk2 branded stores or Timbuk2.com. And not just in the super green-save-the-earth way, but in a rad pay-it-for…
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Additional Topics

  • Can I buy in bulk?
    Want to buy more than 25 bags for your closest friends, co-workers of for an event? Corporate Sales to the rescue! Our Corporate Sales team does wonders with custom embroidery and screen printing. To kick off your own project, contact us here.
  • Do you offer other custom options for your custom bags?
    If you don’t see a fabric color or choice that you have seen before it means that it is no longer part of our custom fabric assortment. We do fabric flips a few times a year, so the selection is continually being updated. We may be able to do some minor modifications that aren’t listed on …
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Fabrics Explained

  • Which Fabric is the most Waterproof ? Which fabric is the most Durable?
    With so many different (and amazing) fabrics offered for our bags, both for Custom and non custom alike - naturally, you may be asking yourself What's the difference? Which fabric is the most water resistant? Which is the most durable? What do all those numbers mean, and what d…
  • Which Fabric should I choose?
    That depends on your needs! The main differences between the fabrics we offer, other than aesthetic (how they look) is that certain ones offer a primary performance function, such as being lightweight, durable, reflective, water resistant and so on. Below is a list of primary fabric functio…
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E-Gift-Card Terms and Conditions

  1. Gift cards can be purchased on Timbuk2.com and at any Timbuk2 United States retail store locations
  2. Gift cards are redeemable for merchandise on Timbuk2.com, at any Timbuk2 retail location in the United States, and by phone.
  3. You can redeem up to 2 gift cards per transaction on Timbuk2.com.
  1. Gift cards can be purchased on Timbuk2.com and at any Timbuk2 United States retail store locations
  2. Gift cards are redeemable for merchandise on Timbuk2.com, at any Timbuk2 retail location in the United States, and by phone.
  3. You can redeem up to 2 gift cards per transaction on Timbuk2.com.
  4. Gift cards don’t expire or decrease in value if unused.

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