What is NZXT's refund policy?
The retailer's refund policy may differ from NZXT. Eligible NZXT products qualify for a full refund within 30 days of purchase. Returns are not allowed beyond 30 days of the purchase date. Refunds will be credited to the original method of payment. To initiate a return, simply submit a ticket to our support team here.
What is the warranty on NZXT products?
All NZXT-branded Certified Refurbished products carry a 1-year warranty from the date of purchase for parts and labor. All non-NZXT branded refurbished products carry a 30-day warranty. Any replacement product will be warranted for the remainder of the warranty period or thirty days, whichever is longer.
How do I contact NZXT support?
These rights may vary. VI. To Obtain Technical Support. If you have already referenced your product owner's manual and still need help, you may contact us by phone at (800) 228-9395 or please visit the NZXT Support site here. VII. For Warranty Service.
Is NZXT responsible for the loss of my data or program?
TO THE EXTENT PERMITTED BY LOCAL LAW, NZXT IS NOT RESPONSIBLE FOR DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA.
Does NZXT have a return policy?
NZXT.com Store Returns/Exchange Policy Eligible products qualify for a refund or exchange only with an authorized RMA number and the item is returned to the NZXT.com Store inventory within 30 days of purchase. Returns are not allowed beyond 30 days of the purchase date.
Can you return NZXT BLD PCs?
If you are not satisfied with the System for any reason, you may contact NZXT within 14 days from the date of delivery and NZXT will refund you for the price you paid to NZXT for the System, provided, however, that NZXT will not refund any fees for custom work to the System (if applicable), software, assembly, or ...
Does NZXT offer free returns?
Eligible NZXT.com (Gaming PCs not included) products qualify for a full refund only with an authorized RMA number requested within 30 days of purchase. NZXT offers a 30-day money-back guarantee. The refund will include the original purchase price along with shipping and handling charges if applicable.
How does NZXT warranty work?
All NZXT-branded Certified Refurbished products carry a 1-year warranty from the date of purchase for parts and labor. All non-NZXT branded refurbished products carry a 30-day warranty. Any replacement product will be warranted for the remainder of the warranty period or thirty days, whichever is longer.
How long is NZXT refund?
30 daysNZXT offers a 30-day money-back guarantee. The refund will include the original purchase price along with shipping and handling charges if applicable. Returns are not honored beyond 30 days of the purchase date. Thank you!
Can you cancel a NZXT PC?
Orders cannot be canceled after they have been shipped, but our Support Team would be more than happy to assist you with a proper RMA Return once you have received the order.
Does NZXT have good customer service?
NZXT is an awesome PC company! Been using their products for a long time without issues and had the opportunity to deal with their customer service today. They clearly understood my query and I was fully satisfied with their response.
Is the NZXT H510 good?
The NZXT H510 is an excellent mid-tower chassis that allows anyone to create a sleek-looking PC build with very little effort. We believe it to be one of the best PC cases you can buy, and NZXT has just created a new version for better airflow.
Is the NZXT H510 a PC or a case?
NZXT H510 - Compact ATX Mid-Tower PC Gaming Case - Front I/O USB Type-C Port - Tempered Glass Side Panel - Cable Management System - Water-Cooling Ready - Steel Construction - White/Black.
Is NZXT overpriced?
It's at least $100 cheaper for the individual parts, even swapping to the 8700k. The cooler and motherboard are way overpriced - there are better options for the money....Did I purchase an overpriced build?TypeItemPriceCaseNZXT - H500 (White) ATX Mid Tower Case$69.99 @ B&H14 more rows•Nov 27, 2018
Are NZXT PC reliable?
No defects of any kind. You're not over paying for parts like most sites. Would definitely recommend to a friend or for anyone who doesn't have the knowledge/time to build a pc themselves. Peace of mind to also know warranty is through one company instead of several."
Is NZXT a good company?
There are a lot of tech companies out there but NZXT is the best in terms of work life balance, fun, and hard work. You'll have a lot of opportunities to grow at this company. And you can grow at your own pace. Managers here help you learn and will do anything they can such as offer classes and seminars.
Does NZXT have good customer service?
NZXT is an awesome PC company! Been using their products for a long time without issues and had the opportunity to deal with their customer service today. They clearly understood my query and I was fully satisfied with their response.
How long does it take NZXT to repair?
Within 2 business weeks of receiving your system, we'll repair and ship your BLD gaming PC back to you.
How long does NZXT free shipping take?
Our 48 Hour Shipping Promise to You We will make every effort to build your custom gaming PC and ship it within two business days if your purchase is completed by 3:00 p.m. PST on a normal business day.
Who does NZXT ship with?
NZXT partnered with FedEx to provide you with exceptional delivery service. At times, we will use FedEx SmartPost. FedEx carries your package all the way to the city and then USPS makes the final delivery.
How to return an item to NZXT?
To return an item to NZXT, create a support ticket here. After you create an NZXT Account or sign in to your existing account, fill in the requested information and submit the ticket. You will immediately receive a confirmation email that includes your assigned ticket number.
How long does it take to get a refund from NZXT?
The retailer's refund policy may differ from NZXT. Eligible NZXT products qualify for a full refund within 30 days of purchase. Returns are not allowed beyond 30 days of the purchase date. Refunds will be credited to the original method of payment.
BLD Returns Policy
If you have any issues while using the System or would like to exercise any of your rights under this Warranty, please submit a ticket at nzxt.com/support or contact us directly on live chat or phone from 8am-8pm PST or by calling NZXT’s support team at 800-228-9395.
General Packing Instructions
NZXT Inc. advises shipping the computer in the original box and packing materials. If the original box and materials are no longer available, please call your shipper to receive specifications for shipping a package through them. We recommend UPS, FedEx or any other shipping company that uses tracking technology.
Full System Packing Instructions
The box should able to handle a weight of 40~50 lbs. There should be a minimum of 3” of space on all six sides of the computer.
Your Responsibilities
In order for NZXT to provide you with the best possible service under this Warranty, you agree to:
NZXT Warranty Policy
I. Warranty Length NZXT computer cases, temperature meters, fans, accessories, and cables carry a 2-year warranty from the date of purchase for parts and labor. NZXT E Series power supplies offer a 10-year warranty. NZXT Kraken X Series liquid coolers carry a 6-year warranty and the Kraken M22 carry a 3-year warranty.
Request Warranty Service
To receive warranty service on your product, you must submit a request via NZXT Support site to address the problem. If a technician deems the product defective or requiring testing, you will be required to provide a copy of your proof of purchase to submit an RMA request.
Shipping & Deliveries
Orders placed before 10:00AM PST will ship within 2 business days. If we have any issues with your order, we will notify you by email and/or phone in order to clear the issue and ship the order as quickly as possible.
Preorders
If you ordered a item on preorder, it will be shipped as soon as we receive the preorder item (s).
For your Safety and Privacy
NZXT utilizes several security features to ensure your personal data is safe. At times, our system will notify us to investigate further. If we are not able to resolve the issue internally, then we will contact you for further verification.
What is 14.1 terms?
The Terms are the entire understanding and agreement between you and Company with respect to the Services, and supersedes any prior written or oral agreements between the parties.
Does the company have to provide updates?
Company shall have no obligation to provide any updates or upgrades to any Services, including any software. The Company reserves the right to refuse any user access to the Services without notice for any reason, including but not limited to a violation of the Terms.
Does NZXT use third party service providers?
NZXT also may use third-party service providers to operate the Store and/or process payments. In such cases, the third-party service provider service terms and privacy policies govern your use of the Store and online purchases.
What is a NZXT warranty?
This Warranty, including the Terms of Service, the Packing Instructions, any End User License Agreements or other terms applicable to specific NZXT products or services , contain the entire understanding between you and NZXT, and supersede all prior understandings of the parties hereto relating to the subject matter hereof, whether electronic, oral or written, or whether established by custom, practice, policy or precedent, between you and NZXT with respect to the System.
How long is NZXT warranty?
NZXT warrants that any part of the hardware system, excluding software, documentation, and similar items (the “System”) will be free from defects in workmanship and materials for a period of two years after the date of delivery of the System, or such longer period as applicable under the terms of any extended warranty option purchased by you (the “Warranty Period”). During the Warranty Period, NZXT will repair, replace, or refund, as determined by NZXT in its sole discretion, any defective Systems or parts thereof. This Warranty does not cover and, for the purposes of this Warranty, “System” does not include, software applications or programs, including without limitation, any operating systems and third-party software, or any documentation that was included with the System. NZXT’s obligations under this Warranty, at its sole discretion, to repair, replace, or refund for a System that manifests a defect in materials or workmanship ceases upon the expiration of the Warranty Period.
What is the FPS guarantee for NZXT?
For all Systems for which NZXT has provided a frames per second (“fps”) guarantee (the “Guarantee”), NZXT warrants that the fps for such System will be within 10% of the Guarantee, as measured by NZXT’s CAM performance monitoring and analysis software (“CAM”). If your System does not meet the level of any applicable Guarantee, NZXT will repair or replace your System at NZXT’s option. To see the list of Guarantees that may be applicable to your System, please go to see your receipt and Welcome Letter.
