How to file a claim
- Within 2 days of receiving the item, first let the seller know if you didn't get what you expected. ...
- If they decline or do not answer after 2 business days of submitting the refund request, use the ‘Get help from OfferUp button’ located in your chat message (found in ...
- ‘Get help from OfferUp’ will prompt a buyer protection form. ...
Is OfferUp free to sell?
Similar to other secondhand marketplaces, OfferUp is free to use and lets you sell just about anything. You can choose to limit selling to just local buyers and meet in person, or you can post on ...
Is OfferUp free to use?
What: OfferUp is a free site that allows you to sell personal items, ranging from musical instruments and furniture to clothing and books Requirements: Must be over age 13 to use the app; if you’re under age 18, you must have parental supervision; smart phone OfferUp is a phone application that allows you to sell everything from clothing to cars.
What is a good return policy?
- What Is the Purpose of a Return Policy?
- Return Policy Solutions
- Common Questions to Answer in Your Return Policy
- What Your Return Policy Needs to Include
- What to Avoid in a Return Policy
- Tips for Writing a Good Return Policy
- Where to Display Your Return Policy
- Wrapping Up
Is it legal to offer no return policy?
Yes, it is legal to offer a no return policy. There are no laws that prohibit no return policies, but there are laws that require businesses to clearly display their no return policy if they have one. Consumer laws in some countries also require businesses to accept returns for damaged or defective products, even if there’s a no return policy in place.
Can I decline a refund on OfferUp?
If you decline the refund request, the buyer will have another 2 days to file a claim with us. Note: As the seller, you will not receive payment while a claim is in progress.
Are sellers protected on OfferUp?
Sellers on OfferUp are not only protected by our policies and partnerships, but also by our world-class fraud detection, automation, machine learning, and data models that make OfferUp the simplest, most trusted way to buy and sell. OfferUp teams are working full time to block and mitigate fraudulent behavior.
Are all sales final on OfferUp?
No, unless you specified a return policy or warranty, most sales are considered to be As Is and have no return privilege at all, let alone after 2 weeks. This said, the buyer may still be able to sue you for a refund if they can prove that you...
Can I get scammed on OfferUp?
Some common OfferUp scams include: fake payments, fake mirror websites, fake accounts, demanding untraceable payment methods, code verification scams, and fake fees. We'll cover them all below as well as some red flags that might help you identify them.
Can you sue someone on OfferUp?
Can you be sued? Yes, anybody who can find a courthouse and pay a filing fee (or submit a proper pauper's affidavit) can file suit.
How do I know if I got scammed on OfferUp?
Types of Offerup Scams You Might EncounterThe scammer then says in the listing to email them about the listed item instead of clicking the Buy button.The scammer will then send you a bad check instead of paying through the app. ... Never communicate with a buyer or seller outside of the app.More items...•
What is OfferUp buyer protection?
When paying and getting items shipped through OfferUp's system, you'll be covered by OfferUp's Buyer Protection program. By keeping your transaction inside OfferUp, and not using an external payment or shipping service, OfferUp can help protect you from fraud and theft.
How reliable is OfferUp?
OfferUp is legit because it forces its sellers to confirm their identity. It does this in a few different ways. One of the most important is with ID. A seller has to submit a photocopy of their ID to the site before they can start selling.
What happens when you report someone on OfferUp?
When you report someone in the app, you're reporting them to OfferUp. We might follow up with you if additional information is needed. If someone is bothering you, you can block them. You won't receive further messages from them and any current message threads you have with them will also disappear.
What to do if you get scammed on OfferUp?
How to file a claimWithin 2 days of receiving the item, first let the seller know if you didn't get what you expected. ... If they decline or do not answer after 2 business days of submitting the refund request, use the 'Get help from OfferUp button' located in your chat message (found in the refund confirmation message).More items...•
How does OfferUp work for sellers?
Selling locally Usually, a seller and buyer make a tentative agreement about the price before they meet. Then the buyer inspects the item in person, or has a person or professional help them check that the item is OK. If the buyer is satisfied with the item, they pay the seller directly.
How long does OfferUp take to refund?
When purchasing an item from a Verified Shop , OfferUp customers have 30-day purchase protection, which means they have up to 30 days from the time the item arrives to request a refund. Using the app, buyers have the option to request a refund. Once a refund is requested, Verified Shops will need to accept the refund in order for it to be approved. If a refund is not accepted, the buyer can submit a claim to OfferUp Support for assistance.
What does "an item doesn't fit" mean?
An item doesn't fit or the buyer doesn't like it . An item is prohibited by OfferUp. The purchase was made in cash or with an in-person cashless payment. The purchase was conducted through payment or shipping systems outside of OfferUp.
What isn't covered by OfferUp?
What isn't covered: An item doesn't fit or the buyer doesn't like it. An item is prohibited by OfferUp. The purchase was made in cash or with an in-person cashless payment. The purchase was conducted through payment or shipping systems outside of OfferUp.
How to get refund on OfferUp?
Tap on the item to view the receipt. Tap Request a refund. Tap Get help from OfferUp. You will then be prompted to submit a purchase protection claim. First, choose a reason for your claim from the drop-down menu. Provide a description of your claim.
Does OfferUp give refunds?
OfferUp will provide return instructions on approval, and the buyer will need to return the item accordingly. If approved, OfferUp will issue a refund up to the original price (including shipping costs) of the item sent to the original form of payment.
Can I file a claim on a shipped item?
As a buyer, you have the ability to file a claim for any shipped purchase. Make sure to request a refund before filing a claim, as this may be a faster solution to your issue. If you’re unable to request a refund from the seller successfully, you may file a claim. You will have to check to make sure whether you purchased your item ...
My experience with a Scammer: not fun
I'm pretty new to Offerup, despite having an account for awhile but been using it lately to try to sell some things in the house as well as buy video games to add to my collection.
Questions on selling item
I just put my first item up for sale, it's a large piece of furniture that I am looking to have whomever the potential buyer will be pick up. However this is my first time doing this and I'm wondering what's the best way to do this safely as they will need to know my address and I'm sure there's a good deal of scammers out there.
Unblocking?
Any way to see the users/profiles who you've blocked? I'm still getting message notifications about an item but I can't see them because I blocked the guy
Okay but seriously, why make hundreds of posts if you're not going to answer offers!?
Is it just me, and the things I'm trying to buy? (Aquarium hobby stuff?)
What is the difference between returns and exchanges?
When a customer returns a product for a refund, the business usually loses money on the customer acquisition and return shipping costs, plus it needs to refund the customer any profit made on the original order.
How to encourage exchanges over returns?
A common way to encourage exchanges over returns is by only offering to cover the cost of return shipping if the customer chooses to exchange the product. When presented with the three options above, the choice to get a store credit or new product may be more appealing to those who have not fully sworn off your brand.
Why do we need a return and exchange policy?
Just like having a formal return and exchange policy will help eliminate some of the hours spent on customer service, using the right services for processing returns and exchanges will save you both time and money on the shipping and fulfillment and operations sides.
What does it mean to return something in ecommerce?
In ecommerce, the customer usually decides independently if they want a return (which signifies a refund ) or an exchange (usually for a gift card or a replacement product of equal value).
What is upsell in ecommerce?
Upsell or cross-sell on exchange requests. One ecommerce returns best practice is to upsell or cross-sell on exchange requests. Although exchanges are usually more profitable than returns, their profitability can be narrow depending on the product and its margins.
What is Shopify's research team?
Shopify’s research team conducted a series of in-depth interviews with North American shoppers to learn how customer trust is formed in online stores. This checklist is a summary of their findings, created to help business owners understand what essential aspects of their online store experience creates trust among customers, along with the trust-busting mistakes to avoid.
What is returnly app?
Returnly is one of the larger self-service returns providers for ecommerce stores. The app provides online stores with their own customizable “Returns Center,” which customers can sign into using their order number or email address to access their past purchases and select items they wish to return.
Is this a scammer??
Am new to OfferUp does this look like a scam? They have no info on their profile and buys no sold no profile picture and it’s a new account
What a scammer!
I get a hit on my item, I set up a meeting place, I go there, and then they ignore my messages. I wait, still nothing. As soon as I leave and get halfway home they message me back. I go back, nothing. Is this amusing to them or what?
