Can you return custom furniture?
Each manufacturer has a different process surrounding returns and repairs, so it's important to read the terms and conditions. Generally, if custom furniture is faulty, manufacturers will fix this to ensure it is as it should be.
How can you tell Bassett Furniture?
How to identify Bassett Furniture1) Wood type. A lot of Bassett living room furniture is manufactured from oak. ... 2) One of a kind. Each piece of Bassett furniture is made to order. ... 3) Sense of space. Bassett living room furniture helps to create a beautiful yet practical sense of space. ... 4) Color schemes.
Where is Bassett club level furniture made?
Bassett is an American manufactured brand with factories in Virginia, North Carolina and Texas. All upholstery is created in Newton, NC or Grand Prairie, TX factory (with the exception of certain leathers).
Is Bassett Furniture considered high end?
Bassett Furniture is a high-end American home furnishings company specializing in real wood furniture such as benches, bed frames, and tables.
Is Bassett Furniture expensive?
Bassett's furniture is moderately priced with a focus on classic, European influenced styles and rustic farm-chic designs. When it comes to in-store shopping and customer satisfaction, most shoppers have good things to say overall with most experiencing helpful design inspiration.
Is Bassett Furniture solid wood?
Hand-crafted solid wood furniture makers Bassett's BenchMade furniture doesn't use the manufacturing techniques that characterized the 1900's.
What wood does Bassett Furniture use?
Dining set and bedroom sets from Bassett Furniture are constructed using solid maple or oak. They are also available in eight finish options for a customized look that will compliment your home decor. If you are looking for a solid wooden bed or dining table, Basset may be for you.
Is Bassett Furniture Made in America?
Made In the USA Each piece is meticulously detailed and finished by hand in Bassett and Martinsville, Virginia. We import our knobs and hinges from a leading and trusted furniture hardware company.
How long does it take to get furniture delivered at Bassett?
Once your pieces are available, your local team will call to schedule delivery. One to two days beforehand, you’ll be given a 3 hour window for when you can expect your furniture. Due to complicated delivery schedules, Bassett is not able to guarantee a specific delivery time and is only able to accommodate rescheduling of delivery with 48 hours advanced notice.
When should old furniture be removed?
All old furniture should be removed prior to delivery and a pathway should be cleared through your home to the room in which the furniture will be placed .
Can you claim furniture at Bassett?
You must make any claims for damage, shortage or errors at time of receipt. If no claim is made at this time, furniture will be considered fully accepted. Bassett reserves the right to inspect, repair or replace any merchandise at its discretion.
Can you rearrange furniture at a furniture delivery?
Our team cannot rearrange or remove existing furniture, connect or disconnect electrical equipment, or hang mirrors or wall art.
Can you load furniture in your car at a store?
If you have elected to pick-up your pieces in-store, for safety reasons, store staff will not be able to load or secure furniture in your vehicle - please bring any necessary support. Some items may require customer assembly and pickup times will vary by location.
Does Bassett accept returns?
Custom Items: Bassett does not accept cancellations on any custom ordered product after 24 hours of the order being placed. Bassett does not accept returns on any custom ordered product.
How to contact Bassett?
For fastest service, contact the store where you purchased your Bassett products. They will have a record of your purchase. In some cases, parts may be ordered directly from consumer affairs. If you need additional assistance, please contact Customer Service.
How long does it take for Bassett to send out a wish list?
Bassett sends out a national "Want List" weekly to our retailers. Please supply you name, phone number and items you are looking for so that we may add your request to this list. If any Bassett retailer has these items, they will contact you directly within 30 days. Please contact us directly to use this service.
How to get samples of fabric from Bassett?
Samples of fabrics shown on our upholstered items can be requested free of charge on our website by clicking on the small image of a fabric below an up holstered item. Our Design Consultants at your local Bassett store can also request the fabric swatches for you, as well as help guide you to appropriate selections for your project.
Where is Bassett manufactured?
Bassett is one of the few American manufacturers who have maintained a domestic production presence with factories in Virginia and North Carolina.
Where is the model number on a sofa?
The model number for sofa upholstery products are located underneath the seat cushion. The model number for a recliner is located under the footrest. Please use these model numbers to identify your products whenever you are communicating with either Bassett or our retailers.
Does Bassett require payment?
Any Bassett order placed online requires payment in full at the time of order. Your local Bassett store or retailer may offer the option to submit a deposit when your order is placed and collect balance before delivery is scheduled - please contact your local store for details.
Does Bassett accept credit cards?
Bassett does accept credit cards. For the best financing options at Bassett Home Furnishings stores, apply for a Bassett credit card.
How do I get more information about my warranty?
Full coverage is outlined in the warranty brochure you received with your order. [This is true that warranty is included in order packet?] Can’t find it? No problem. Download a PDF now [link to PDF of warranty]
What to put under furniture to protect from pen pressure?
Put protective materials under anything that will touch furniture’s surface, like felt pads under items that might scratch the surface of your furniture, or a pad to protect from pen pressure when writing.
Does Bassett pay labor?
For the first year of the warranty period, Bassett will pay or incur — with prior approval — reasonable and customary labor charges for the repair or installation of covered replacement parts. After the first year of the warranty period, the purchaser is responsible for the cost of the repair or installation of covered replacement parts.
Can Bassett refuse service?
This is the purchaser’s responsibility. Bassett reserves the right to refuse any claim for service under this limited warranty where the claimant cannot produce a copy of the receipt or such other proof of purchase.
Does Bassett pay for shipping?
After the first year of the warranty period, the purchaser is responsible for the cost of the repair or installation of covered replacement parts. After the first year, Bassett does not pay for shipping costs to and from the factory on covered warranty items during any portion of the warranty period or after.
Can you notify Bassett retailer?
You also can notify the Bassett retailer where you made your purchase. Just do so right away. ←This was in the brochure. During our conversation, we discussed directly calling Customer Care so not sure if you’d like to keep this.
Does non-residential use cover scratches?
As a rule of thumb, we won’t cover things like non-residential use, natural variations in raw materials (including grain, color, texture, markings, distressing), normal wear and tear (including compression of filling and loss of shape), surface scratches that occur with normal use, damages resulting from improper use, lack of care, negligence, or sun exposure damage.
Returns and Cancellations*
- Custom Items: Bassett does not accept cancellations on any custom ordered product after 24 hours of the order being placed. Bassett does not accept returns on any custom ordered product. Non-Custom Items: For any non-custom items, Bassett will accept cancellation for a full refund if the item has not been shipped from the main distribution center. ...
Order Management
- Web orders are handled through your local Bassett retailer, whose contact information you’ll receive in your order acknowledgement email. This local team may contact you to discuss your specific order details and to give you order updates. Once your order is reviewed and approved, your credit card will be charged. To expedite service, all order questions should be directed to th…
Timing
- As we adjust our business to adapt to new health and safety guidelines and navigate a changing landscape, we are currently experiencing product delivery delays. While we cannot wait to return to our normal 30 day timeline, build to delivery is currently taking 6-12 weeks. Your local store will have more specific delivery timelines for your area and will contact you with details based on yo…
Scheduling Delivery
- Once your pieces are available, your local team will call to schedule delivery. One to two days beforehand, you’ll be given a 3 hour window for when you can expect your furniture. Due to complicated delivery schedules, Bassett is not able to guarantee a specific delivery time and is only able to accommodate rescheduling of delivery with 48 hours advanced notice.
In-Store Pickups
- If you have elected to pick-up your pieces in-store, for safety reasons, store staff will not be able to load or secure furniture in your vehicle - please bring any necessary support. Some items may require customer assembly and pickup times will vary by location.
Preparation
- Before ordering, measure all doorways, stairwells, hallways, ceilings, entryways, and landings to ensure that your furniture will fit into your room, as all custom furniture is non-returnable. All old furniture should be removed prior to delivery and a pathway should be cleared through your home to the room in which the furniture will be placed. Communicate to your team if you have challen…
Delivery
- Our professionally trained delivery team will unwrap, place, and assemble your new furniture in the appropriate room, with the exception of cribs (which are delivered boxed and require customer assembly). Our team cannot rearrange or remove existing furniture, connect or disconnect electrical equipment, or hang mirrors or wall art.
Inspection
- Please immediately inspect your furniture and share any concerns you may have with your delivery team.You must make any claims for damage, shortage or errors at time of receipt. If no claim is made at this time, furniture will be considered fully accepted. Bassett reserves the right to inspect, repair or replace any merchandise at its discretion.