Full Answer
Who is responsible for return shipping to Planet Technology?
Customers are responsible for ALL return shipping costs to Planet Technology USA.
Who is covered by Planet Technology warranty?
Warranty applies to the customer who have purchased the product directly from Planet Technology USA.
What is the minimum transaction fee for pending returns?
A minimum 5% transaction fee will apply to all pending returns.
Is store credit covered by warranty?
Repair, replacement or store credit will be covered within the warranty period of the product.
Eligibility for Refunds, Exchanges and Returns
Your product must be unused (for health and hygiene reasons) and in the same condition that you received it.
Processing Refunds and Returns
Once your return is received and inspected, we will either send you an email or give a call to notify you that we have received your returned item.
Late or Missing Refunds
If you have not received a refund yet, first check your bank/ bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Processing Exchanges
In the unlikely event that you receive a damaged product, we’re happy to exchange the product for a new one, subject to availability of stocks.
Delivery
Please do not send the product back to us (online store owner) via the delivery agent. It must be handed over or sent to the address given under ‘Contact Information’.
How long does it take to cancel Space NK?
In addition to our returns policy, you have the right to cancel your order within 14 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition. Your statutory rights are not affected.
How long does it take to return a used product?
Opened or used products that you are not completely satisfied with can be returned for an exchange within 28 days of purchase with proof of purchase.
What is straightforward return policy?
As part of our commitment to delivering expert, unbiased beauty advice, our straightforward returns policy ensures that, if for any reason, you are not entirely happy with a purchase we will put it right.
How long does it take to return a sale item in the UK?
For our UK customers, sale items purchased online and in-store can be returned online and to our stores within 28 days of purchase with a proof of purchase.
