What is Rei's return policy for new items?
If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase— with a few exceptions . REI purchases of new items can be returned by mail or at any of our retail stores with proof of purchase, regardless of whether you bought the item online, in a store or by phone.
How do I return an item I purchased from Rei?
REI purchases of new items can be returned by mail or at any of our retail stores with proof of purchase, regardless of whether you bought the item online, in a store or by phone. For information on the warranties covering products sold by REI and warranty returns, see the REI Terms of Sale (Part Two).
What is the return policy for REI Co-op used gear?
If you're not satisfied with a used product that you bought from our REI Co-op Used Gear site, you can return it within 30 days of purchase. See the Used Gear FAQ for more detailed instructions about returning.
What is the refund policy for total Rei rewards?
For mail-in returns, the portion of the purchase made with Total REI Rewards will be refunded via check. We’ll email you once we’ve issued a check. Refunds by check can take up to 3 weeks, starting the day we receive your return. All online orders using PayPal will be refunded to the original PayPal account.
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Can you return anything at REI?
And here's the NEW policy: We stand behind everything we sell. If you are not satisfied with your REI purchase, you can return it for a replacement or refund. Items must be returned within a year of purchase, except items purchased from REI-OUTLET which must be returned within 30 days of purchase.
How long do you have to return something to REI?
How Many Return Days Does REI Allow? 365 days. This only applies to products that were bought new. REI calls this their 100% Satisfaction Guarantee and it used to be a lifetime guarantee but got dialed back in recent years.
Can you return at REI without a receipt?
To reply to this topic, please register or sign-in. Thanks for reaching out! When making a return or an exchange at REI we ask that you have a proof of purchase with you.
When did REI return policy change?
As of June 4, REI will no longer uphold the lifetime warranty previously offered to its eligible members — to get a refund or exchange, items must now be presented within one year of their initial purchase.
Can I return to REI after 1 year?
A few years ago, we updated our Satisfaction Guarantee to limit returns to one year after purchase. We still cover defects in manufacturing, however we do not cover wear and tear or damage due to accidents or improper use.
Can you return to REI without packaging?
Returning the Products to the Shop All the products must be in their original packages, and the tags must still be attached to them. When returning online orders this way, you must complete an online request before visiting the shop. Here's how you can do it: Access the REI website.
Can REI look up receipts?
Visit your local REI store's Customer Service team and inquire about your purchase history. Contact our Customer Support team at (1-800-426-4840) or via Live Chat and they can look up your purchases.
What does REI stand for?
Recreational Equipment, Inc.REI / Full nameRecreational Equipment, Inc., commonly known as REI, is an American retail and outdoor recreation services corporation. It is organized as a consumers' co-operative. REI sells camping gear, hiking, climbing, cycling, water, running, fitness, snow, travel equipment, and men, women and kids clothing.
What does REI do with returned items?
If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase, except for outdoor electronics, which must be returned within 90 days of purchase.” And unless the item you bring back is trashed, it can be resold on the company's used gear site for about a third ...
Is a gift receipt proof of purchase?
A gift receipt shows proof of purchase but leaves out the amount spent. It can be used to return goods given as a gift. If you have bought someone a present, you can give them the gift receipt in case they don't like it, and then they can take it back to the store and exchange it for something else.
Can clothes be returned without tags?
When you return an item without tags, chances are you will have to pay for the return shipping costs. Most retailers are not going to like the fact that the item is coming back without tags. Some will deny the return completely; others will tell you that the return shipping costs are going to be at your own expense.
What proof of purchase do I need to return an item?
For purchases made at one of our retail stores: All retail store purchases not posted to an REI Co-op Membership require a paper or email store rec...
How can I return an oversize item?
All oversize items can be returned for free to one of our retail locations. Some oversize items can be returned via our online return process for a...
How can I mail back items from multiple orders in a single box?
To mail return items from more than one order within the same box, follow these steps (in addition to our general instructions for returning items...
How do I know if my return item(s) contain hazardous materials?
The following are considered Hazardous Materials for shipping purposes and cannot be returned via our online return process: Flammable liquids Used...
How do I return item(s) containing hazardous materials?
If you need to return an item containing hazardous materials, it can be returned for free to one of our retail locations. You may also work directl...
How do I work directly with a carrier to ship a return?
Please note: You are responsible for return shipping costs. Pack the item securely and include the original product packaging and tags if available...
Can I do a return via Curbside Pickup?
Unfortunately, we are unable to accept curbside returns. See Return to a store for more information about in-store returns.
How do you receive your REI refund?
If you take a product to an REI store, it will normally be refunded using the original payment method. Any refunds over $500 will be refunded by ch...
What happens to returned REI products?
They will normally be sold in one of the many REI garage sales. You may also find them listed as 'used' products on the site.
Can you exchange REI products via mail?
No. If you want an exchange, you will have to go into an REI store.