pottery barn registry return policy

Registry Returns For returns of items purchased from your Pottery Barn

Kids registry, we will gladly provide a refund or exchange within 90 days of your event or within 90 days of purchase, whichever date is later. Gift Registry Support: 1.800.993.4923 or visit any Pottery Barn Kids store.

Full Answer

What is the return policy for Pottery Barn?

• Original packaging
• Without a receipt or gift receipt, you are not eligible for a return
• Final sale items are non-exchangeable or can’t be returned
• They will issue a check on cash and check refund over $100
• Shipping charges are non-refundable
• The refund will be issued in an original form of payment (Card, Paypal, Apple pay, etc.)

How to return items to Pottery Barn?

We will take the edge off the Pottery Barn return process by reducing it to four simple steps:

• Access DoNotPay using any web browser
• Click on the Item Return Request option
• Provide several answers and photos if needed
• Submit your request

What is Pottery Barn Kids' Return Policy?

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Can registry items be returned?

If you buy something from the registry, the couple can return the item hassle-free if they change their minds or receive duplicates. While it may be tempting to buy something that isn't on the registry, only do so if you also give a gift receipt along with your present.

What is the return policy at Pottery Barn?

You can return eligible items within 30 days of receiving an order or 7 days for Quick Ship upholstery items for a refund of the merchandise value. An original receipt or gift receipt is required. Monogrammed items and Made to Order furniture or rugs are not eligible for returns.

Does Pottery Barn do registry?

You may create a Gift Registry online or at any Pottery Barn store.

Can you use Pottery Barn registry discount more than once?

A Pottery Barn registry discount: As a Pottery Barn wedding registrant, you'll receive 10% off everything left in your registry. The discount can be used as many times as you want for up to six months after your big day.

Can you return used items to Pottery Barn?

Pottery Barn has a straightforward return policy—you can return your item within 30 days of receiving it.

Can I return Pottery Barn Teen to a regular Pottery Barn?

WAYS TO RETURN Stores - You can return most non-furniture items to your local Pottery Barn Teen store for free. Bring to UPS Location - Visit our Desktop Site to print a label.

How long is Pottery Barn registry discount good for?

Even better, you can take advantage of this discount for up to six months after the due date.

Is Pottery Barn high quality?

Higher Quality Typically speaking, Pottery Barn is known to be a higher quality furniture outlet. If you want products that are built to last and have been designed to withstand years of use by families with kids and pets, Pottery Barn is a great choice.

What company owns Pottery Barn?

Williams-Sonoma, Inc.Pottery Barn / Parent organizationWilliams-Sonoma, Inc. - Pottery Barn. Pottery Barn was built on the idea that home furnishings should be exceptional in comfort, quality, style and value. Originally founded in 1948, the brand was acquired by Williams-Sonoma, Inc.

What is a registry completion discount?

What Are Registry Completion Discounts? Registry-completion discounts reduce the price of registry items by a certain percentage for a window of time after your event. (Getty Images) It's fun to add items to your wedding registry or baby registry and even more fun when the packages start arriving at your door.

Does my registry have a completion discount?

Print. Since MyRegistry.com is not the actual store of purchase, we do not offer completion discounts for our site.

Does West Elm have a registry discount?

Yes. West Elm offers a 15% registry completion discount. As it's part of the Williams Sonoma The One Registry Collective, you can use this discount as many times as you want for up to six months after your event date.

Are Pottery Barn returns free?

Return to Stores – you can return non-furniture items to your local Pottery Barn store for free. A gift receipt or original receipt is required for all returns and exchanges.

What does Pottery Barn do with returned items?

Since the company launched in 2014, it has partnered with clothing brands like Mara Hoffman and prAna to take returned product, clean it, then resell it at prices that are 20% to 40% lower than the original price.

Does Williams Sonoma take Pottery Barn returns?

Good news, newbie bride: If you registered at household favorites Williams Sonoma, West Elm and Pottery Barn, returns are totally interchangeable.

Where is Pottery Barn furniture made?

Nearly all of Pottery Barn's upholstery is crafted in our own factory just outside Hickory, North Carolina, where skilled artisans cut and sew fabric, and apply details like nailheads by hand.

How to find Pottery Barn registry?

Subject to the privacy options selected at the time of registry creation, Pottery Barn registries can be found by searching for the registrant's last name at The Knot. Access by The Knot visitors is subject to any privacy options that the registrant established when the registry was created. To view your privacy settings, click "Manage your Registry" and select "Registry Privacy Settings" under "My Profile."

How long does it take to get a refund from Pottery Barn?

For returns of items purchased from your Pottery Barn registry, we will gladly provide a refund or exchange within 90 days of your event or within 90 days of purchase (whichever date is later). View our Returns Page for details.

What brands can you use the same registry account for?

The same Registry account can be used to add gifts from our other brands including Williams Sonoma, West Elm, and Pottery Barn Kids online or in our stores. Your gift givers will only see the brands you have chosen to register for.

What is one registry collective?

The One Registry Collective lets you purchase gifts from multiple brands from one convenient registry list. Simply add the products to your cart from the registry or product page. You will be directed to checkout on each brand separately.

What is the phone number for Pottery Barn?

For privacy reasons, some registrants choose to limit access to their online registry. If you cannot gain access to a registry, please call 1.888.779.5176 or contact any Pottery Barn store.

How long does a gift registry last?

Your Gift Registry will remain active for one year after the date of the event.

What is a gift card in registry?

Gift Cards are also a good backup to have in case your registry reaches completion and a guest isn't sure what you'd like. During the registry creation process, just indicate at the bottom of the Shipping Information page that you'd like to receive Gift Cards.

How to return pottery barn items?

Return your Pottery Barn item via Mail. Pottery Barn also allows you to return the products by mail, to return your products by mail go through the following steps: Step-1: First, you need to pack the items in the original packaging and use sufficient packing to prevent damage in the packaging. Step-2: After that, you need to get in touch with ...

How long does it take to return a Pottery Barn product?

Pottery Barn operates 30 days return policy for most of its products. If the product you wish to return is not tampered with and is in original condition, you will get a refund to your original mode of payment.

How to get a Pottery Barn receipt?

Step-1: The very step you need to take is to visit Pottery Barn website and click on look for your nearest store. Step-2: You can look for your nearest store, by visiting this link. Step-3: After locating your nearest Pottery Barn store, pay a visit to that store. Step-4: Accompany the products with the original purchase receipt.

How long does it take to get an exchange from Pottery Barn?

Pottery Barn Exchanges. All the unused and original items are valid for in-store returns. You can exchange any item within 30 days or after 30 days of the purchase to get your item exchanged.

What happens if a return is suspicious?

And if any return is found suspicious by the system, it would be declined for refund or exchange.

Does Williams Sonoma own Pottery Barn?

Do you know that Williams-Sonoma runs Pottery Barn as its subsidiary? The company operates in three retail categories – the traditional Pottery Barn catalog, Pottery Barn Bed + Bath, and one for outdoor furniture.

Can you return pottery barn products?

However, if you bought something from Pottery Barn online, then you only have the option to return it by mail.

At Your Service

From tracking your order to processing a return, we're here to help. Contact us by phone, email or using one of our self—service features. From start to finish, your satisfaction is important to us.

Track Your Order

Available for online status-tracking 24 hours after it has been placed.

Shipping

Items are shipped to 48 states and to Alaska, Hawaii and US Territories.

PB Credit Card

Apply today for a Pottery Barn credit card and start enjoying the benefits.

Gift & Gift Cards

Can be redeemed at any of our Pottery Barn stores, online or by phone for merchandise.

Store Events

Come down to your local store and join us for decorating and entertaining classes, book signing and more.

Personalization Guide

Choose between traditional monogram or personalization in a variety of different fonts and color options.

What is a Pottery Barn key reward card?

The Pottery Barn Key Rewards Card can be used to make purchases and earn the best rewards across our collection of seven brands in-store, through our catalogs or on our brand websites. Williams Sonoma, Inc. brands include Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Williams Sonoma, Williams Sonoma Home, West Elm and Mark & Graham.

What are Pottery Barn points?

Points are awarded on all of your purchases (net of returns and credits) with any Pottery Barn brand, as mentioned above. Points are awarded on catalog and website purchases at the time of shipment/billing. Point balances will carry over from statement to statement until a Reward Certificate is earned.

How long does a reward certificate last?

Point balances will carry over from statement to statement until a Reward Certificate is earned. After 36 months, any accrued points that did not contribute to the issuance of a Rewards Certificate will automatically expire. Monthly point activity is detailed on your monthly billing statement.

Can you return items to Pottery Barn?

An original receipt or gift receipt is required. Return to Stores – you can return non-furniture items to your local Pottery Barn store for free. A gift receipt or original receipt is required for all returns and exchanges. Return by UPS – print a return label from our Returns Policy page and bring to a UPS location.

Can you customize a pottery barn?

Yes, many of our items can be customized with a company logo or employee monograms. Call 1.800.838.2589 or email us at businessgifts@potterybarn.com and we'll be happy to assist you.

Does Pottery Barn have rewards?

The Rewards Program is provided by Pottery Barn, which is solely responsible for the Program operation. Pottery Barn may cancel the program at any time. Pottery Barn may change the terms and conditions of this Program at any time. See rewards terms and conditions for details. Additional information.

How to get 20% off Pottery Barn gift registry?

Pottery Barn Kids offers a 20% completion discount on items remaining on your Gift Registry. This offer is available toward unlimited purchases at any time starting 60 days prior to 180 days after your event date. Some items are excluded from the completion discount, click here for details. When you are ready to take advantage of the online completion discount, sign in to your registry and select Completion Program from the "Manage Registry" page. Discount applies to unlimited online, in-store or telephone purchases; Online discount is applied automatically to logged in registrants after clicking 'Redeem' on Registry List View and verified on the Payment & Review page during the checkout process. You will find more information on the program and a 20% discount will be applied to your purchase of remaining registry items during checkout.

How to return a gift from Pottery Barn Kids?

If you would prefer to return your packages through the mail, simply refer to the instructions on the packing slip, start the return process online, or call 1.800.993.4923. You can also view our return policy and instructions online. To return products from multiple brands, please follow the instructions for each brand.

How long does a gift registry last?

Your Gift Registry will remain active for one year after the date of the event.

What is a gift card in registry?

Gift Cards are also a good backup to have in case your registry reaches completion and a guest isn't sure what you'd like. During the registry creation process, just indicate at the bottom of the Shipping Information page that you'd like to receive Gift Cards.

How long does it take to get a refund from a registry?

For returns of items purchased from your registry, we will gladly provide a refund or exchange within 90 days of your event or within 90 days of purchase (whichever date is later). View our Returns Page for details.

Can you register for Pottery Barn Kids in Canada?

Yes. Our Canadian stores have a registry program exclusively for our Canadian registrants. To create or manage your registry, please visit any Canadian store. Registrants and guests can view Canadian registries by visiting www.potterybarnkids.ca. Gifts can be purchased at any store and shipping is available (with some exclusions) anywhere in Canada. For information about creating or making purchases from a Canadian Registry, please visit or contact one of our Canadian Pottery Barn Kids stores or call 1.855.860.1080 (if calling from the United States or Canada.)

Does Pottery Barn Kids have a password?

If you decide to select a password, you will need to share it directly with your friends and family. Pottery Barn Kids will not disclose any passwords.

How to get a discount on Pottery Barn?

Select your items and place them in the Pottery Barn shopping cart. Next, go through each step of checkout, including selecting delivery options. When you finally reach the page where you enter payment, there will be a promo code section. Typing in the code and clicking "apply" will give you the discount.

What is the key in Pottery Barn?

People can sign up for The Key, which is Pottery Barn's rewards club , on their website or in the store. Customers get 3% back in rewards, and they can redeem their rewards after reaching $15 in rewards.

Does Pottery Barn have a monthly catalog?

The Pottery Barn online catalog can alert you to monthly deals. You can also sign up for an account on the store's website, which will allow you to opt in to emails. These emails give regular notifications for any promotions Pottery Barn is running.

Does Pottery Barn have free shipping?

Pottery Barn regularly has free shipping specials. Depending on the time of year, you might be able to get free shipping by doing things like spending a certain amount or purchasing a product from a specific department. Keep in mind that almost all free shipping promos will exclude furniture or other heavy and bulky items.

Can you fill out a registry form at Pottery Barn?

Going to https://www.potterybarn.com/registry will allow customers to fill out a registry form. You can also use the Pottery Barn app to create a registry.

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Can you return a pottery barn item?

Pottery Barn allows people to return items in store or by mail within 30 days of making a purchase. Items with the original receipt will result in a full refund, while people who don't have a receipt can return items for store credit. Keep in mind that monogrammed items, made-to-order furniture and custom rugs aren't returnable.