I want to return a purchase. What do I do?
RMA Return1. Log into the return portal here.2. Select your order and the items you wish to return.3. We will email you a free return shipping labe...
How long does it take to receive my refund?
We will process your refund within 5 business days, after we receive the return. The refund will be issued to the payment method used to make the o...
Do you charge a restocking fee?
A 20% restocking fee will be applied to the items returned. Return shipping labels are provided free of charge.
How long do I have to return an item?
You may return any items, for any reason, within 30 days of order delivery. Please see our Return Policy for conditions and instructions.
How quick will my order ship?
We ship most orders the same day they are placed and provide a delivery schedule at checkout. Over 80% of orders are delivered in 2-3 Days! Expedit...
When will my order arrive? Will you send me a tracking number?
Quick! Over 80% of orders are delivered in 2-3 Days! Expedited options are available if our Standard Shipping is not quite fast enough. Please see...
How is my order shipped?
We use UPS Ground as our standard shipping service. You may upgrade to 3 Day, 2 Day, or One Day services during checkout if you require faster deli...
How do I cancel my order?
Call us immediately at 1-800-928-6175 to cancel an order. We process and ship most orders within minutes of receiving them; so if you need to cance...
There is a problem with my order and/or some of my items were damaged in shipping. What do I do?
We guarantee to resolve any issue that may arise with an order. Please contact our Customer Service Team at 1-800-928-6175 to report the issue with...
What countries do you ship to?
We ship to all addresses in the USA and Canada.
How to cancel Quickcandles order?
Call us immediately at 1-800-928-6175 to cancel an order. We process and ship most orders within minutes of receiving them; so if you need to cancel please let us know as soon as possible. If you need to cancel an order after business hours, please email your order number and request to cancel@quickcandles.com.
How to return a prepaid label?
1. Log into the return portal here. 2. Select your order and the items you wish to return. 3. We will email you the prepaid label and the cost of using the label. 4. Include the copy of your order inside the shipping box.
How long does it take to get a refund from a bank?
Please allow 5 business days, after your return is received, for your refund to be processed.
Is shipping cost refundable?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Can you return an item that is not in its original condition?
To be eligible for a return, your item must be unused and in the same condition that you received it. Any item not in its original condition, damaged or missing parts for reasons not due to our error will not be accepted for return.
