See more
What is the return policy for Razer?
If you purchased your products from Razer.com: You have 14 days to return your product from the date it was received. The product must be returned in its original condition and packaging. All promotional and bundled products that are part of the order should be returned.
Does Razer give full refunds?
Refunds. Razor will process returns and refunds only for items that were purchased directly from Razor within the last 30 days. If you need to return an item please see our Return Guidelines below to ensure proper processing.
What does Razer do with returns?
A refund will be provided for the amount paid for the returned product excluding any charges for the initial shipping of the product when it was purchased. If the procedures herein are not followed, Razer reserves the right to refuse the return of the product on such terms that it may determine at its sole discretion.
How do I return a Razer product with warranty?
Go to support.razer.com/contact-us/ to obtain a Return Merchandise Authorization Number ("RMA Number") and Razer support address. Note the RMA Number in a visible place on the outside of the package. Enclose a Valid Proof of Purchase and the reason for the return inside the package.
How long does Razer take to refund?
Your refund credit will appear on your card 5 - 7 business days after we receive your completed letter of destruction (ELOD or LOD).
Can you refund Razer gold?
Unfortunately refunds are not possible. We recommend that you upgrade to Razer Gold and utilize your balance(s) before terminating your account with Razer.
What does convenience return mean?
A convenience yield is an implied return on holding inventories. It is an adjustment to the cost of carry in the non-arbitrage pricing formula for forward prices in markets with trading constraints. Let be the forward price of an asset with initial price and maturity .
How do I return Razer products in Canada?
How can I return my items?If you're dissatisfied with an item you have received, you may: Contact Customer Support for a Return Merchandise Authorization (RMA)For details on items eligible for return, how to process a return, and refund information, see Returns and Refunds.
Can you return a chair to Amazon?
Furniture items are returnable for any reason within 30 days of receipt of shipment. If the item is damaged or defective, Amazon will help you solve the problem, or provide a free return or replacement.
How does Razer warranty work?
Limited Warranty: The Razer Iskur is free from defects in workmanship, materials and construction for three years from the date of purchase. In the event that a defect is found, the manufacturer will either repair or replace the defective item, at its discretion.
How can you tell a fake Razer mouse?
forevercrl Active Member. Use the serial number from the mice to register in synapse and not the serial number must be same as the box. After that contact Razer support for double confirm the serial number. Also check the counterfeit thread at the link above.
How can you tell a fake Razer Hammerhead Pro v2?
On a Razer Mobile Phone in Settings > System > About phone > Model & hardware If you have the product's original packaging, you can check the barcode to find the serial number. You may also choose a product below for additional details on locating the serial number on your product.
What does convenience return mean?
A convenience yield is an implied return on holding inventories. It is an adjustment to the cost of carry in the non-arbitrage pricing formula for forward prices in markets with trading constraints. Let be the forward price of an asset with initial price and maturity .
What's an RMA number?
An RMA (return merchandise authorization) is a numbered authorization provided by a mail-order merchant to permit the return of a product. Most mail-order businesses have a policy concerning returns.
Does Razer ship internationally?
There are more than 30 countries where Razer.com ships to.
How long does it take to get a refund from Razer?
You will receive a refund of the purchase price that you paid for the returned item (s) (excluding any shipping and handling costs of the item (s) within 45 days of Razer’s receipt of the returned item (s). Razer is not responsible for lost, tampered, stolen, or delays in return packages.
Is Razer responsible for lost packages?
Razer is not responsible for lost, tampered, stolen, or delays in return packages. If the requirements herein are not followed, Razer reserves the right to accept the return of the item (s) based on terms that it may determine at its sole discretion.
Does Razer take pictures of unopened items?
Razer Support may request pictures of your unopened item (s)
How long does it take to return a Razer?
Whether you’ve bought a Razer product online or from a store near you, the return policy dictates that you need to file a return request within 14 days of receiving the item.
How long does it take for Razer to refund a product?
Once Razer receives the product, its customer service will contact you within three business days to initiate the refund process.
What to do if you buy a Razer from a third party?
If you buy a Razer item from a third-party authorized seller, you have to contact their customer service to get information about how returns and refunds work.
Where is the RMA number on a package?
Before shipping the product, you need to get a Return Merchandise Authorization (RMA) number that should be written on the outside of the item’s packaging
Can you get a refund from Razer?
Have you received a faulty or damaged product? DoNotPay can assist you in demanding a refund and getting your money back in a snap! Use our app to request a refund from Razer by completing the following steps:
How to contact Razer about limited warranty?
If the Product is still not functioning properly after making use of these resources, please contact Razer through support.razer.com or your authorized distributor or dealer. You may be required to assist with the diagnosis process to verify and ascertain any issues which you may be facing with the Product. Service options, parts availability and response times may vary depending on the country in which the Limited Warranty claim is lodged.
What is a Razer warranty?
Remedies under this Limited Warranty. If an eligible claim on the Limited Warranty is received by Razer within the applicable Warranty Period, Razer will (at its sole option) either: (a) repair the Product or the defective parts at no charge, using new or refurbished replacement parts; (b) exchange the Product with a Product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original Product. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods. Razer reserves the sole right to determine whether a claim is eligible and/or whether the Product is defective. Where the Product is an "end of life" Product model, Razer may (at its sole option) exchange the Product with a functionally equivalent substitute model from Razer's current Product range. Razer has the sole option to provide any other type of remedy in addition to or in substitution of the aforesaid remedies. Repaired or exchanged Products shall be warranted free from defects for a period of ninety (90) days after date of repair or exchange (as the case may be), or for the remainder of the original Warranty Period, whichever is longer.
Why does Razer require a valid Proof of Purchase?
Razer must positively identify that the Product falls within the applicable Limited Warranty period. We also need to verify that the Product was purchased from an authorized seller of Razer Products.
Who is authorized to sell Razer Products?
Please see list of authorized Razer resellers. This link is constantly being updated with new resellers. So if you have any questions as to whether or not a dealer is an authorized reseller, please contact us at the following link. Razer currently has no authorized resellers on Ebay or any other online auction sites.
What if my product is legacy or obsolete?
Owners of Razer products may obtain repair service from Razer for products that are no longer manufactured. Find out which Razer products are eligible.
How to get a copy of my Razer receipt?
If you purchased from a Razer dealer or reseller, contact the dealer or reseller and see if they can provide a copy of your receipt. They will often have your purchase history on file and be able to supply a copy of the receipt for you.
What is a Razer confirmation email?
A dated official e-mail from an authorized on line Razer Dealer or Reseller confirming purchase and shipment of Product. The confirmation e-mail must show the Product description and price.
How long does Razer support take?
Like @VikasG pointed out, Razer Support is normally pretty good about this stuff, responding within 24hrs to customer inquiries. In fact, I just RMA'd a keyboard with them about a week ago and that went through smoothly.
Is it fair game to read about customer service issues?
While it might be boring to read about stupid customer service issues, it should be fair game. It is part of the whole experience that people can help each other with.
sharpRoseTaupeGARNET872 New Member
Hi, need a quick info on Razer's policy regarding dead pixel. So, I bought a razer blade around 3 months ago. I noticed the dead pixel then but I didn't know it was a dead pixel. I only see it during boot up and thought it was a graphical glitch during boot up. But, as it turned out, the pixel is only truly visible on black background.
FiszPL Well-Known Member VANGUARD
It's hot-pixel, dead doesn't light up Anyway - try contacting razersupport.com with your issue, I think, that they will help you with your question & problem.
joikansai Well-Known Member VANGUARD
You can read this https://www.razerzone.com/warranty warranty terms from Razer. I think it won't cover your dead pixel, but you buy it not from Razer, it from resellers that i think (from YouTube channel) put a high price from your machine don't they? So you have to get high quality service for it.
icepick314 New Member
if it's stuck pixel, try http://www.jscreenfix.com/ or http://dps.uk.com/software/dpt or search "fix stuck pixel"...
How long does it take to return a RazerZone?
From razerzone.com - "For gaming systems, all returns must be initiated within 14 days (7 days if you are in Asia-Pacific and Australia) from the date the item was purchased."
Who makes Razer gaming hardware?
Made by redditors, for redditors, to discuss RΛZΞR products. Razer is the world leader in high-performance gaming hardware, software, and systems. Razer support only in the pinned post.
How long do you have to return a defective item?
If you are just returning it for a refund, you have 7 days after the package is signed for at your door.
