REI Exchange Policy
- Place an order for a new product.
- Return old products by email using the “return by email” section.
- Also, you can exchange just by visiting the REI store.
- You can call on 1-800-426-4840 for exchange details.
Full Answer
Can you return gear to Rei after a year?
If you’re not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase, except for outdoor electronics, which must be returned within 90 days of purchase.” And unless the item you bring back is trashed, it can be resold on the company’s used gear site for about a third Aug 24, 2018
What is Rei's return policy for new items?
If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase— with a few exceptions . REI purchases of new items can be returned by mail or at any of our retail stores with proof of purchase, regardless of whether you bought the item online, in a store or by phone.
Can I get a refund on my Rei purchase?
We stand behind everything we sell. If you're not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase— with a few exceptions .
How do I return a purchase using my REI Co-op membership?
If you made a purchase using your REI Co-op Member number and want to return by mail, use our retail purchase return process—on the first screen, leave the purchase information blank and provide your member number. This will help us locate your purchase information when we receive your return.
Can you return a bike to REI?
If you are not satisfied with your REI purchase, you can return it for a replacement or refund. Items must be returned within a year of purchase."
Can you really return anything to REI?
A few years ago, we updated our Satisfaction Guarantee to limit returns to one year after purchase. We still cover defects in manufacturing, however we do not cover wear and tear or damage due to accidents or improper use.
Can I return my bike?
In general, you cannot return a motorcycle to a private seller after paying them and signing a bill of sale. When you privately buy a motorcycle, you are agreeing to buy it “as is” and the seller holds no obligation to you to take it back and give you your money back.
Can you return bike helmet to REI?
Bring your helmet and proof of purchase to your local REI store and exchange for the same helmet. If REI does not have the same helmet in stock. Bring your helmet and proof of purchase to your local REI store and exchange for a different Bontrager helmet.
Did REI change their return policy?
As of June 4, REI will no longer uphold the lifetime warranty previously offered to its eligible members — to get a refund or exchange, items must now be presented within one year of their initial purchase.
Can you return something because you don't like it?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
How can I cancel my bike loan?
The following documents should be submitted to the RTO: Original Form 35 along with two copies signed by the registered owner and the bank....Submitting Hypothecation Removal ApplicationOriginal Vehicle RC.Copy of driving license.PUC certificate copy.Two self-signed Form 35 copies.Copy of insurance policy.RTO copy of NOC.
How do I return a bike to a company?
You need to write immediately to the company and lodge your complaint in writing with the dealer with complete details your email to the company if not replied by and no action has been taken by the dealer within this week then you have the option to go to the consumer forum and file your complaint as your bike is in ...
Can I reject a new motorcycle?
Rejection is not something to be taken lightly. And you must give the dealer a chance to rectify any faults before you go ahead. However you choose to proceed, if matters have become serious enough to consider rejection, it's worthwhile making sure all interaction with the dealer is documented.
Does REI do free returns?
If you are not completely satisfied with an item you purchased from REI, they will gladly allow you to return it for a full refund or exchange it. REI takes pride in making everything as convenient as possible for their customers.
Can you exchange at REI without a receipt?
To reply to this topic, please register or sign-in. Thanks for reaching out! When making a return or an exchange at REI we ask that you have a proof of purchase with you.
How long do REI returns take?
I called REI who then told me that new policies with returns are now taking 6-8 to receive refunds on their purchases. My total refund is roughly $400. I told them had I known this, I would have driven the 3 hours to the closest REI to return as opposed to waiting this long for the refund.
Is there a limit to how much you can return to REI?
5. You can return defective, REI-branded products whenever. No time limit.
Can I return stuff to REI without a receipt?
When making a return or an exchange at REI we ask that you have a proof of purchase with you. Here is a list of some of the things that qualify as a proof of purchase: Register Receipt. Gift Receipt.
How long do I have to return something to REI?
Customers will be allowed to take back store items for one year after purchase. The deadline for returning outlet merchandise bought on REI.com will be 30 days.
Does REI offer free returns?
If you are not completely satisfied with an item you purchased from REI, they will gladly allow you to return it for a full refund or exchange it. REI takes pride in making everything as convenient as possible for their customers.
What proof of purchase do I need to return an item?
For purchases made at one of our retail stores: All retail store purchases not posted to an REI Co-op Membership require a paper or email store rec...
How can I return an oversize item?
All oversize items can be returned for free to one of our retail locations. Some oversize items can be returned via our online return process for a...
How can I mail back items from multiple orders in a single box?
To mail return items from more than one order within the same box, follow these steps (in addition to our general instructions for returning items...
How do I know if my return item(s) contain hazardous materials?
The following are considered Hazardous Materials for shipping purposes and cannot be returned via our online return process: Flammable liquids Used...
How do I return item(s) containing hazardous materials?
If you need to return an item containing hazardous materials, it can be returned for free to one of our retail locations. You may also work directl...
How do I work directly with a carrier to ship a return?
Please note: You are responsible for return shipping costs. Pack the item securely and include the original product packaging and tags if available...
Can I do a return via Curbside Pickup?
Unfortunately, we are unable to accept curbside returns. See Return to a store for more information about in-store returns.
How do you receive your REI refund?
If you take a product to an REI store, it will normally be refunded using the original payment method. Any refunds over $500 will be refunded by ch...
What happens to returned REI products?
They will normally be sold in one of the many REI garage sales. You may also find them listed as 'used' products on the site.
Can you exchange REI products via mail?
No. If you want an exchange, you will have to go into an REI store.
How strict is the REI return policy?
REI has one of the most generous returns policies in the US. It is very rare that they will decline a refund or exchange, assuming that you are returning within the returns period and meet their rather generous restrictions.
How long do REI refunds take?
It will take around 10-days to receive a refund. This applies whether you go into a store or if you return the products via mail.
Can I return my REI products after 30 days?
Yes. Assuming it is not used equipment nor a restricted item, then you will be able to return the product after 30-days. In many cases, you actually have up to a year to receive a refund on your product.
How to return a REI item?
REI doesn’t provide exchange via mail. You’d have to order a new item and return it via the normal process mentioned above or simply follow any of the following options: 1 Call at the customer service number 1-800-426-4840 to order a replacement item, and REI will waive any standard shipping charges on your order. Then follow the instructions above to return your original item by mail. 2 Order the replacement and then return the present item by following the above guidelines. Include your replacement order number with your return and REI will refund any standard shipping charges paid on your replacement order. 3 Visit REI store to return your product and purchase a replacement. You can purchase the replacement through store, website, or by calling 1-800-426-4840. The customer desk attendant will help you in placing an order.
Where can I return a REI product?
Returns can be made to any REI store or via mail.
How much cashback does a REI card give?
The card offers many benefits such as 5% cash back at REI store purchases, 2% cashback on mobile wallet purchases, and 1% cashback from transactions done anywhere else.
How long does it take to get a refund from REI?
For REI, your happiness with the product is of utmost importance, and in case the product doesn’t fulfill your criterion, you can easily return it for a replacement or refund of the whole amount within one entire year.
How long does it take to return an Ashley furniture?
As per the Ashley Furniture return policy, you can return your product within 30 days from purchase. Opened or used product is not returnable. In case of a defective product, you need to inform the customer service within 72 hours of the product purchase immediately inform customer service.
What to do before returning a product?
Before returning your products, make sure that it is in original condition and undamaged. Here are some easy steps to go through, if one wants to return the merchandise by paying a visit to the nearest store:
What to do if there is a discrepancy in my return?
If there is any discrepancy or issue with the returns, the customer care representatives would call or email you for clarifications, so do ensure you provide the correct contact details .
How good is REI return policy?
If you’re not satisfied with your REI purchase, you can return it for a replacement or refund within one year of purchase, except for outdoor electronics, which must be returned within 90 days of purchase.
How long does REI membership last?
REI Membership is a Perpetual REI Coupon Code The REI membership fee of $20 is good for a lifetime membership. So the more years that you have an REI membership, the less it actually ends up costing. If you are buying gear over $200, it pays for itself immediately.
Can you return sleeping bags to REI?
If it was bought within the last year, you can bring your sleeping bag to a store to return it. For more details on our 100% Satisfaction Guaranteed policy, you can see our Returns page. Hopefully this helps!Feb 15, 2021
Do REI members get a discount?
REI members receive 10% off of almost everything in the store automatically ( paid back in an annual dividend), access to members-only deals, and receive discounts on REI classes, events, and adventures. The $20 one-time fee quickly pays for itself, especially if you or someone in your family plan to buy from REI.
How often does REI have sales?
REI’s shipments come every Monday, Tuesday, and Thursday, so that’s when you’ll see the best selection on inventory. The store also marks items down three out of four Tuesdays a month as well!
Are REI products warrantied for life?
As of June 4, REI will no longer uphold the lifetime warranty previously offered to its eligible members — to get a refund or exchange, items must now be presented within one year of their initial purchase. “I mean, the reason you go to REI is because you can return it forever,” Leslie said.
Can I return shoes I’ve worn to REI?
The quick answer is yes – per our return policy, you can return the boots even if you’ve worn them once, assuming it hasn’t been longer than a year since you purchased them.