Can I return my order to Princess Polly?
If you have paid original postage to receive your order and a return is made then this is non-refundable. Princess Polly is not responsible for non-Princess Polly items mistakenly returned, and may not be able to recover these items. To begin the return process, please submit your International USA Princess Polly order return here.
What is the return policy for items?
Items can be returned within 30 days of delivery for exchange, gift card or refund. This includes sale items. Items must be received in original condition - unworn, unwashed, with all tags still attached.
What is the return policy for swimwear?
All swimwear returns must have their hygiene seal intact. If you opt to ship your items back with our printable returns label, all refunds and store credits are processed within 6 business days of our team receiving your items. Exchanges will process once your items are in transit with the carrier.
What should I do if Princess Polly refuses to cooperate?
If Princess Polly is violating consumer protection laws and refusing to cooperate, you may have to take matters into your own hands. DoNotPay—a recipient of the ABA Brown Award for Legal Access —is your ally in your fight for justice. If you decide to take Princess Polly to small claims court, we can help you with:
Is returning to Princess Polly free?
Sale returns—Princess Polly accepts returns for items on sale. No shipping fee refunds—The company won't refund the shipping fees you paid for upon ordering.
Does Princess Polly accept returns after 30 days?
Returns can be submitted as soon as your original order has shipped. Your return for a refund, store credit or exchange must be submitted within 30 business days of the delivery of your order.
Does Princess Polly run small?
If you've read other Princess Polly sizing reviews, you've probably noticed the opinions are kind of all over the place. The items I received varied. Most of the items ran true to size, but one, in particular, ran on the smaller side. However, the Princess Polly site has tons of reviews on most items.
Is Princess Polly trustworthy?
Princess Polly has a consumer rating of 2.52 stars from 44 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Princess Polly most frequently mention real life and poor quality problems. Princess Polly ranks 287th among Women's Clothing sites.
How long does store credit last Princess Polly?
Gift Cards are valid for 3 years from date of issue & cannot be extended. Gift Cards are non-refundable.
How do Happy Returns work?
Customers can drop-off returns through the Happy Returns nationwide network of Return Bar Locations including the newly announced Staples locations. The returns process enables customers to drop off returns without packaging or printing out paperwork and provides this service in under 60 seconds.
How do you send a package back?
0:191:31How to Return Mail - YouTubeYouTubeStart of suggested clipEnd of suggested clipOpen packages require new postage. So before you seal it back up check to see if the packageMoreOpen packages require new postage. So before you seal it back up check to see if the package contains any prepaid return postage labels.
How long does Princess Polly take to come?
IMPORTANT INFO:SHIPPING OPTIONGET YOUR ORDERIMPORTANT INFOSTANDARD SHIPPING4-6 Days--EXPRESS SHIPPING2-3 Days--