Return-Policy.org

reverb return policy

by Ken Hartmann Published 2 years ago Updated 1 year ago
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Can you return things on Reverb?

You need to report any not as described or damaged orders within 7 days of delivery in order to retain full Reverb Buyer Protection. If issues are reported outside of that 7-day window, we are unable to force a seller to take a return and/or issue a full refund.

How long do I have to return something on Reverb?

All purchases on the site are backed by our Reverb Buyer Protection. If anything arrives damaged or not as described, you just need to contact the seller or Reverb within 7 days of delivery with documentation of the issues.

Does Reverb pay return shipping?

If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs.

How do I send a return shipping label on Reverb?

How to purchase a return shipping label through ReverbHead to your Orders page, and "Conditionally Approve" the buyer's refund. ... After that, click the new option on the order to "Purchase Return Label".Add your return address, package dimensions, and choose to add Safe Shipping or Signature requirements:More items...

Does Reverb protect the buyer?

All purchases on the site are backed by our Reverb Buyer Protection. If anything arrives damaged or not as described, you just need to contact the seller or Reverb within 7 days of delivery with documentation of the issues.

What happens if seller does not respond to refund request?

If the seller fails to respond within the given time frame, your request will be automatically approved and the refund will be processed accordingly. For approved returns, the seller may propose a partial refund (an adjusted refund amount) without the need to return the item.

Who pays for returns on Reverb?

the sellerIn damaged or not as described situations, if the item is being returned back, the seller is responsible for that return shipping cost. In most situations, you can provide a return shipping label at a discount via your Reverb Orders page.

Are there fakes on Reverb?

They seem to know a loophole with PayPal's dispute system. I saw a "too good to be true" deal on a guitar that I foolishly decided to go through with the purchase of after messaging the seller.

How trustworthy is Reverb?

The answer is yes, Reverb is a great, trustworthy place to buy from. Thanks to a great customer service led by musicians, excellent protection policies for both the buyer and the seller, and a very accessible interface, Reverb can potentially be the best site to buy/sell music gear.

Do I have to pay for a return label?

4. Return labels cost nothing unless they're used. Besides wasting paper, including return labels in your packages costs nothing if your customers never use them.

Who is responsible for return shipping cost?

The return shipping costs will be the seller's responsibility.

Do I have to pay return shipping?

You pay for return shipping if you're returning the item because you changed your mind, and the seller's return policy states that buyers are responsible for return shipping. Learn more about what to do if: The seller is paying for return shipping.

Who is responsible for return shipping cost?

The return shipping costs will be the seller's responsibility.

Who pays return shipping not as described?

If the item is returned because it's faulty, not as described, or damaged in the post, the seller has to pay return postage costs.

Do I have to pay for a return label?

4. Return labels cost nothing unless they're used. Besides wasting paper, including return labels in your packages costs nothing if your customers never use them.

What does Reverb do?

Reverb will review the sale and communicate with the seller in order to reach resolution in accordance with their shop policies and expectations.

How long does it take to dispute a Reverb order?

Additionally, disputes must be communicated to Reverb within 7 days of the shipment being deliver ed (or within 14 days of the anticipated delivery date in cases of non-delivery).

Is Reverb safe to buy?

Reverb provides a safe, secure platform for buying and selling online.

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