Policies
- Returns All Roaman consumers have 30 days to return unopened products from the day which the product is delivered for a full refund. ...
- This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Roaman (the Site). ...
- OVERVIEW This website is operated by Roaman. ...
Full Answer
How do I return or exchange my Rockmans order?
Simply head into any of our Rockmans stores for a free exchange of your items within 30 days of receiving your order. Print your label and drop your return into your local parcel Point store in over 1,100 locations, open 7 days a week, early until late. Fully tracked with return processed within 10 business days once we have received your return.
What is the return/exchange/refund policy?
If you prefer to return, you will receive a refund of the merchandise total (less prepaid return label charges). A refund or exchange will not be processed for products that do not meet exchange or refund criteria or are received after 60 days from the ship date - all sales are final after the 60 day period.
What is Rockmans'return and exchange policy?
Our return policy is in addition to your rights under the Australian Consumer Law. Looking to exchange your item? Simply head into any of our Rockmans stores for a free exchange of your items within 30 days of receiving your order.
What is your return policy for unworn or unwashed items?
We accept returns of unworn, unwashed, and undamaged items within 15 days of delivery.
How long does it take to get a refund for an item that is unopened?
You may return any unwanted item within 30 days for a refund excluding initial postage costs. If the item is returned unopened within 14 days of receiving it, you will receive a full refund including initial postage costs. For unwanted items the buyer is responsible for return postage costs, this will not be refunded.
Why are certain products excluded from our returns policy?
Certain products are excluded from our returns policy due to health and safety and hygiene reasons. These include - razors, toiletries including (without limitation) body lotions, creams, shower gel, shampoo, liquid soaps, shaving cream or gift sets including any of these items.
International Delivery Options
Please be aware that due to the UK’s withdrawal from the EU, customs and duty fees may apply on your order. These will be payable upon delivery.
How to Change Your Delivery Address
Please contact us if you need to change the delivery address for an order you have placed. On our contact form, select ‘Wrong Delivery Address’ as the subject for your enquiry and we will respond within 24 hours.
How to Track Your Order
All UK deliveries are fulfilled by Royal Mail using a tracked service. When your order is despatched, you will receive a tracking number and a link to Royal Mail’s Track and Trace service in your despatch confirmation email, which will allow you to track your order’s progress.
Returns for UK Online Purchases
We hope that you love everything you buy from us. However, if this is not the case, we promise to refund or exchange any item you are unhappy with—provided you return it to us in a saleable condition, with all tags attached, within 60 days of the date shown on your despatch note.
Returns for International Online Purchases
We hope that you love everything you buy from us. However, if this is not the case, we promise to refund any item you are unhappy with—provided you return it to us in a saleable condition, with all tags attached, within 60 days of your order being despatched.
Returns for Roman Store Purchases
We hope that you love everything you buy from us. However, if this is not the case, we promise to refund or exchange any item you are unhappy with—provided you return it to us in a saleable condition, with all tags attached, within 30 days of the date you purchased your items.
Returns for Purchases From Next, Amazon or Another Third Party
If you have purchased your items from Next, Amazon or another third party, you will need to follow the instructions provided by them in order to return your items. We are unable to provide returns services for items purchased from third parties.
Free Store Exchange
Looking to exchange your item? Simply head into any of our Rockmans stores for a free exchange of your items within 30 days of receiving your order.
Parcel Point
Print your label and drop your return into your local parcel Point store in over 1,100 locations, open 7 days a week, early until late. Fully tracked with return processed within 10 business days once we have received your return.
Courier Pickup
Have your return collected from your location between 8am - 5pm business days using ParcelPoint's courier collection service. Fully tracked with return processed within 10 business days (fees apply).
Australia Post
Easy returns with Australia Post. Print your label & You'll be emailed tracking details to check the progress of your return back to our warehouse. *Return fee: $9.15 BOOK MY RETURN
