Return Policy for Various Products
| Products and purchases | Product Condition | Return Policy |
| Online sale items | The product should be in original condit ... | Online sales may only be canceled up unt ... |
| Express/next day delivery items | NA | These products can’t be returned |
| Showroom sales | The product should be in original condit ... | Showroom sales may only be canceled up u ... |
Full Answer
Can I get a refund or cancel my rooms to go order?
For purchases made in a Rooms To Go showroom, no refunds are available and sales cannot be cancelled after merchandise has been delivered. Express/Next Day Delivery orders are not eligible for refund or cancellation.
What is rooms to go policy?
Rooms To Go policy is to collect the amount equal to delivery and sales tax as a down payment on all financed orders. Customers will begin to receive statements from the finance company within 60 days following the date of delivery. You will not be billed or receive a statement prior to accepting the furniture into your home.
What is rooms to go's return policy for items delivered via UPS?
Items delivered via UPS must be returned via UPS at the customer's expense. Once the merchandise has been returned to us, refunds may take up to 10 business days to process. For purchases made in a Rooms To Go showroom, no refunds are available and sales cannot be cancelled after merchandise has been delivered.
How to return rooms to go items?
However, the Rooms To Go Return Policy gives you only one choice to return only online bought items by directly calling the customer service number, here we have explained the method with some easy steps. Online Return
Can I return an item from Rooms to Go?
RETURN POLICY: Returns of items purchased online are permitted within 48 hours of delivery if the merchandise was not as expected. Refunds will be made for the purchase price of the merchandise plus tax, but not the delivery charge. In addition, returns may incur a fee equal to the original delivery charge.
Can I cancel furniture order before delivery?
Make it clear that you need the goods by a certain date, or for a service to start or finish by a set date. If the retailer does not deliver by then, you'll be legally entitled to cancel your order and demand a refund for a deposit or the cancellation of any credit agreements.
Does Rooms to Go do price adjustments?
We have a 30 day price match guarantee. If an item goes on sale before delivery you may contact us for a credit back to your card for the difference in price. If an item goes on sale within 30 days of delivery, you may contact us to issue a store credit for the difference in price.
What is the phone number for Rooms to Go?
(800) 766-6786Rooms To Go / Customer service
Do I have 3 days to cancel a contract?
There is a federal law (and similar laws in every state) allowing consumers to cancel contracts made with a door-to-door salesperson within three days of signing. The three-day period is called a "cooling off" period.
How many days after signing a contract can you cancel?
In general, once a contract is signed it is effective. In most situations, you do not have a time period where you have a right to rescind a contract. There are a few exceptions to this general rule. The Federal Trade Commission (“FTC”) has a 3 day, or 72 hour, cooling off period rule.
Who is the CEO of Rooms to Go?
Jeffrey Seaman (Sep 7, 1990–)Rooms To Go / CEO
How do I contact the CEO of Rooms to Go?
Chief Executive Officer(HQ) (813) 623-5400. (HQ)❅❅❅❅❅@roomstogo.com.(HQ) 11540 Highway 92 E, Seffner, Florida, 33584, United States. (HQ)
Can you cancel a furniture contract?
Check State Laws. Many states, like California, grant consumers a statutory "cooling off" period, typically three to five days, during which a consumer can cancel a contract for any reason by sending the seller a written cancellation notice.
Can I cancel DFS order before delivery?
g) Cancellation of your Contract where DFS are not at fault and there is no statutory right to change your mind. If you request to cancel your Order before it is completed, you will have to contribute towards our costs which we have already incurred by preparing your Order.
Can I cancel furniture order if delayed?
As well, if the store can make only a partial delivery by the promised delivery date, the store must provide you with a written notice prior to that date. This notice must state that you have the option to cancel the order for a refund or to accept delivery of the balance at a later date.
Can I cancel an online order?
Some companies require you to cancel an order within 30 minutes or an hour of placing it. Some companies may allow you 24 hours to cancel an order. Many companies will not allow you to cancel an order after it has shipped.
How long does it take for Next Day Delivery to process an order?
The company take 10 days to process your orders. You can’t cancel Express/Next Day Delivery orders . To return your items, follow the simple steps given below: Firstly, you need to get in contact with Internet Sales Support. Contact the support staff at 1-888-709-5380. The customer service team will contact you.
How long before delivery can you cancel online sales?
Online sale items. The product should be in original condition. Online sales may only be canceled up until merchandise is loaded on the truck for delivery, 48 hours before the delivery date. Express/next day delivery items.
How long does Rooms to Go take to return?
For most of its products, Rooms to Go follows 48 hours return policy. When you are requesting a return, ensure that your product is in original condition and the product has not been tampered with or else the company may not accept returns. Products and purchases. Product Condition. Return Policy.
What is the #1 furniture company in the US?
Do you know that Rooms to Go is America’s #1 independent furniture company with the nation’s most extensive furniture inventory? Overall the company is at the 3 rd position in the US.
Can you get a refund from Rooms to Go?
Refunds. Rooms to Go generally refund you in the form of the original payment method. Moreover, refunds can’t be made to alternate cards or different forms of payment. Rooms to Go will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card.
Where is Rooms to Go located?
Rooms To Go is a retail store chain selling furniture based out of Seffner, Florida. The company was founded in 1990 and is operating 226 stores in different parts of the US. We recommend you to go through the Rooms To Go Return Policy before making a purchase there.
Can Express Day delivery be refunded?
Express Day Delivery orders will not be eligible for a refund or cancellation.
How long does it take to cancel a showroom sale?
When you’ve already paid for a showroom item, but it’s yet to be delivered, you can cancel the sale only within 48 hours of purchase (to be eligible for a full refund).
What is RTG in retail?
Rooms To Go (RTG) dictates different return guidelines for e-commerce and brick-and-mortar sales. We’ll help you understand the intricacies of RTG’s standard return policy for both online and in-store purchases.
What are the drawbacks of RTG?
One of the biggest drawbacks of RTG’s return policy is their inflexible return mechanism —but we can help you work your way around it. If you want to initiate a return on your own, follow these steps:
Is RTG responsible for the safe delivery of a package?
Remember that RTG holds you responsible for the safe delivery of the package. Since most of the company’s products are super pricey, it’s better to insure your package to cover the risk of delayed deliveries and lost or damaged packages.
Do Rooms to Go accept returns?
No, Rooms To Go showrooms don’t accept physical returns of any kind.
Does Rooms to Go have a return policy?
Rooms To Go has a uniform return policy for all its products, including mattresses. Most mattresses, however, get rejected for refunds because they are not returned in original condition.
How long does it take to return a product online?
Returns of items purchased online are permitted within 48 hours of delivery if the merchandise was not as expected. Refunds will be made for the purchase price of the merchandise plus tax, but not the delivery charge. In addition, returns may incur a restocking fee equal to delivery charge.
Can you cancel a room to go?
For purchases made in a Rooms To Go showroom, no refunds are available and sales cannot be cancelled after merchandise has been delivered. Express/Next Day Delivery orders are not eligible for refund or cancellation. A total refund is available only if there has been no delivery and you cancel the sale within 48 hours of the date of purchase. If you do not cancel the sale within 48 hours, but cancel prior to delivery, only 80% of the purchase price will be refunded.
Can you cancel a delivery order online?
CANCELLATION POLICY. Online sales may only be cancelled up until Merchandise is loaded on the truck for delivery, generally three days prior to the delivery date. Express/Next Day Delivery orders are not eligible for cancellation. Once merchandise is loaded, the order cannot be cancelled and will be treated as a return.
How long does it take to get a refund for a purchase online?
Returns of items purchased online are permitted within 48 hours of delivery if the merchandise was not as expected. Refunds will be made for the purchase price of the merchandise plus tax, but not the delivery charge.
How to contact a customer service center for missing parts?
Missing Parts: If you are missing parts from delivery, please contact our customer care center at 1-800-766-6786. An agent will need to confirm your request to be sure the correct part is ordered. For best results, please have your order number available when calling. Replacement Parts: If you are seeking to purchase replacement parts not covered ...
How to contact Roomstogo about color?
If you have questions about a particular color of an item, you may wish to email or call our Internet Sales Support Staff at 1-888-709-5380 Option #1 or via email internetSalesSupport@roomstogo.com. Additionally, you can visit a local showroom.
How are shipping costs determined?
Shipping costs are generally determined by distance and number of items.
What time does the furniture delivery call?
They are available to take your call Monday-Friday 8:00am-8:00pm, and Saturday 8:00am-6:00pm EST.
What is order status?
Order Status - Track or (Re)Schedule Your Delivery
How to apply for a room to go credit card?
We offer the Rooms To Go credit card. You may apply in store, by clicking this link or by clicking the “Apply Now” button in your shopping cart. If you are approved, you can use your Rooms To Go credit card immediately online or in the local showroom. In stores, we also offer additional financing options.
